Terms of Service

While this is the legal bit of the Bulb supply agreement, we have tried to write it in a way that is clear and easy to understand. If there is anything you are not sure about in this agreement, please get in touch with our Member Support Team. You can find our contact details at bulb.co.uk/help. We would love to hear from you.

To start, here are some definitions of terms used throughout the document:

Agreement All the bits and pieces that together form the basis for us working together to supply your energy. These include the Standard Terms of Service and the tariffs detailed in your Energy Supply Agreement.
Bulb The people behind your energy supply. Bulb is our trading name. Our registered company and the energy licence holder is Bulb Energy Limited Company Number 8469555 registered in England. Our registered business address is 68 Hanbury Street, London E1 5JL.
You “You” may either be the person who has agreed to work together with us and allow us to provide your energy; or, “You” may be the owner or occupier of a household or business property that we are already providing energy to.
Deemed Contract Describes this agreement in a case where we are supplying energy but have not directly agreed special terms or pricing with the owner or occupier of a property. This is a term used by the energy industry and is outlined in paragraph 8 of Schedule 2B of the Gas Act 1986, and/or paragraph 3 of Schedule 6 of the Electricity Act 1989.
Energy This may mean either electricity or gas or both depending on what you have asked us to supply to your home, or what we are already supplying to the household or business referred to in this agreement.
Supply Refers to the sale by us to you of gas or electricity via a gas transportation network or an electricity distribution network (as applicable).

    1. When our agreement begins

  • 1.1. Our agreement together begins from when we agree to become responsible for your supply, or when you start to take a supply from us: whichever happens first.
  • 1.2. You have made a commitment to us that you either own or live in the property where the supply will be made, you are over 18 and you are allowed to sign up to this agreement.
  • 1.3. You promise that the type of supply you have indicated to us (which is detailed in your pricing guide) is correct and that if you change from domestic to business usage or business to domestic usage, you will let us know so we can change your agreement and your pricing guide as required.
  • 2. When our energy supply to you begins

  • 2.1. Where you have asked us to supply your energy, we need to notify the current supplier to that property – you agree to let us do that.
  • 2.2. We'll begin the supply as soon as possible after you enter into this agreement with us. We will keep you up to date with our progress and let you know exactly the date your energy will be supplied by Bulb. We may change the start date for the supply if we don't have all the information we need or you ask us to start supply at a later date. If the start date for your supply changes, we'll do our best to let you know the reason for the delay and when we estimate the new start date to be.
  • 2.3. We aren't responsible for any charges you have to pay your old supplier.
  • 2.4. If your previous supplier charges you an exit fee to terminate your contract and switch your property to Bulb, we will refund this as a credit to your Bulb account, up to a maximum of £120 per switch (including VAT). To claim the refund, you must provide, over email, a copy of the final bill from your previous supplier for the property switching to Bulb, with the exit fee amount itemised.
  • 3. Paying for the energy

  • 3.1. You are responsible for paying Bulb for your energy until our agreement together ends.
  • 3.2. We'll calculate the charges for your energy using:
  • 3.2.1. The electricity and or gas you've used in kilowatt hours (kWh),
  • 3.2.2. Daily service connection charge for each “meter point reference number" or “meter point administration number" we are providing energy to at your household or business,
  • 3.2.3. If you're on a fixed plan, the charges that applied to your fixed plan on the date you signed up,
  • 3.2.4. If you're on a variable plan, the charges that applied to your variable plan for the period in which you consumed the electricity and or gas, and
  • 3.2.5. If you have a standard meter, any meter readings you've given us, any meter readings we have been provided by the meter reader or, if no up-to-date meter reading is available, we will use estimated meter readings (using industry standard methods).
  • 3.3. If you have a standard meter, you must either pay the amount shown on your bill in accordance with your chosen payment method or the fixed amount you have agreed to pay.
  • 3.4. If you have a prepayment meter, you must top-up your meter in advance in order to receive the supply, and we will deduct charges for the supply from the amount you top-up.
  • 3.5. We'll add VAT to all our charges at the appropriate rate.
  • 3.6. If you ask us to test the accuracy of your meter, you must pay us an amount to cover the cost of the work being carried out. We'll tell you what this amount is at the time, and we'll provide a breakdown of the costs if you ask us for one. If the National Measurement Office decides that the meter is operating outside of the statutory limits, we'll refund the payment to you.
  • 3.7. Updates to information on our energy rates are always available online at bulb.co.uk.
  • 3.8. You agree to pay for your energy by monthly automatic payment from your debit card which you need to set-up as a condition of us working together and supplying your energy.
  • 3.9. If you are on a deemed agreement, then you may pay your bills via debit card online.
  • 3.10. If you have a prepayment meter installed or if you agree to have a prepayment meter installed, you will be placed on to our prepayment meter energy plan and rates.
  • 3.11. If you are under a Deemed Contract and you have a prepayment meter, or if you change to a prepayment meter for any reason while under agreement with us, you will automatically be placed onto our Pay As You Go energy plan.
  • 3.12. If you're having trouble paying your bill, you should contact us immediately to discuss ways to save money and the payment methods available to you.
  • 3.13. If you are not paying by automatic payment, we will issue you an invoice for payment monthly, which you will have 10 business days to pay from the day you receive the invoice.
  • 3.14. We will carry any debit or credit balance forward to the next month's bill.
  • 3.15. So we can bill you as accurately as possible, you must give us an up-to-date meter reading for your energy at least every 30 days.
  • 3.16. You must keep your account in credit by paying for the supply in advance by automatic payment, or owe us less than half of what we've calculated as being your expected annual bill.
  • 3.17. Your automatic payment amount will be based on the amount of energy we think you'll use during your agreement. If you join us between July and March, we will set your automatic payment amount at 120% of your estimated annual usage for the months of October to March and then reduce this to 100% from April on an ongoing basis. If you join us between April and June, we will set your automatic payment amount at 100% of your estimated annual usage. We will inform you of the amounts of your automatic payments and the dates on which we intend to take them when we set up your account with us.
  • 3.18. We aim to review the amount, date and frequency of your automatic payments at least twice a year, for example to make sure you are covering the cost of the energy you use, or reduce the amount if you are paying too much. To make sure together we are balancing your costs with your payments, you must provide meter reads at least every 30 days to make sure your payments can be reduced if you are paying for more than you need. However, where we intend to make any changes to your automatic payment, we will notify you by email (normally 10 working days) in advance of the payment being taken, or such other period as we may agree.
  • 3.19. To make sure we can continue to offer the best possible prices to all our members, we will do checks with a credit reporting agency to ensure you are able to pay your energy bills. Based on this score, we may ask you to pay a security deposit before we start working to bring your energy supply across. This agreement won't start until we have received the security deposit in full.
  • 3.19.1. We may refuse to supply your energy until the security deposit is paid, or;
  • 3.19.2. We may stop supply if we have to use the security deposit to pay one of your bills.
  • 3.20. If the start date of your supply is delayed because you have not paid the security deposit, we aren't responsible for any charges you have to pay your old supplier.
  • 3.21. We may give you the option of using a prepayment meter if we have this option available for you at the time you agree for us to supply your energy.
  • 3.22. The amount of security deposit we ask for will depend on your individual circumstances but will normally be 2 times what we think is the likely value of your monthly bill. Your bill is due on the date shown on the bill and must be paid in full. A security deposit will be repaid once you have established a good payment history.
  • 3.23. If you don't pay your bill on time:
  • 3.23.1. We can add the amount of your debt to your next bill or, if you have a prepayment meter, we can deduct a contribution towards your debt from any amounts you top-up by.
  • 3.23.2. And your payment method is automatic payment and you do not make a payment to us on the date it is due by another means, we can charge you £15 for each missed payment to cover the administrative costs of recovering outstanding payment.
  • 3.23.3. We have the right to install a prepayment meter at your property under warrant from the Magistrates' or Sheriff's Court without requiring your permission if your energy remains unpaid.
  • 3.23.4. We can temporarily suspend or permanently disconnect the supply under without requiring your permission.
  • 3.24. If you would like a refund:
  • 3.24.1. Our Refund Policy will apply which can be found at bulb.co.uk.
  • 3.24.2. Subject to Clause 3.19 above, we can increase your automatic payments to cover the energy we think you'll use during the winter months once your credit balance has been reduced by such a refund.
  • 3.25. If we (or our payments processor) make an error with your automatic payment (for example, the amount of the payment taken is incorrect), you are entitled to an immediate refund from us of the full amount paid and any charges or interest you may have incurred from your bank as a result, for example, going overdrawn caused by incorrect payment. You should contact us as soon as you realise that an error has been made so we can action the applicable refund. As you will still be required to make the payment to us for the period to which the (incorrect) automatic payment relates, we will take the correct automatic payment immediately after making the refund to you. If you receive a refund from us that you are not entitled to, you must pay the amount of the refund back to us immediately when we ask you to.
  • 3.26. Under some circumstances, you may incur additional charges under this agreement. We will always tell you prior to making any additional charges.
  • 3.26.1. If your home is provided gas by a distributor other than National Grid (known as an Independent Gas Transporter), you will be charged a monthly supplemental charge by us to supply your gas. This charge reflects the additional costs involved in supplying properties serviced by Independent Gas Transporters including their direct fees and charges to us and our general additional costs of administration.
  • 3.26.2. If you ask us to undertake any voluntary work on the energy infrastructure of your home (e.g., moving your meter from its current location or disconnecting supply), we will notify you at the time of any additional charges. You may also find information on additional charges on our website at bulb.co.uk.
  • 4. Online discount

  • 4.1. By joining Bulb, you agree to manage your account online. This allows us to work together to keep costs low and therefore energy prices low.
  • 4.2. By joining Bulb you're agreeing that you'll undertake the following actions:
  • 4.2.1. Provide monthly meter readings using MyBulb or within our mobile app or by using the automated telephone service,
  • 4.2.2. Receive monthly bills via e-mail,
  • 4.2.3. Make changes to your payment details,
  • 4.2.4. Make changes to your payment plan,
  • 4.2.5. Keep your personal details up to date,
  • 4.3. If you are unable to use our online service due to technical reasons we agree are beyond your control, you will in no way be penalised for this.
  • 5. Moving house

  • 5.1. If you move home, you must notify us at least 3 business days prior. This agreement will end on the day you move out and the agreement for your new property will commence on the day you move in and we start supplying energy to that property.
  • 5.2. If you're moving house and you don't let us know, your agreement will not end until a new person moves into that property. You will be liable for all costs until this occurs.
  • 6. Access to your meter

  • 6.1. In order to provide you with energy, from time to time we require access to your meter. You agree to provide us, or any person we have authorised acting on our behalf to safe, unrestricted access to your energy metering and associated equipment. If your metering equipment is obstructed, it is your responsibility to remove it and pay any associated costs.
  • 6.2. We may charge you if you don't let us know at least 48 hours prior to a booked appointment that access won't be available at the time of the appointment.
  • 6.3. If you have a smart meter that we can read without visiting your property, you agree that:
  • 6.3.1. Any in-home display installed along with that meter remains the property of us or the meter provider we have contracted and may not be removed.
  • 6.3.2. We may use it to remotely monitor the energy you use; and
  • 6.3.3. You have the right to opt-out if you do not wish us to access energy data for periods of less than one month. To exercise your right to opt-out you must email us at hello@bulb.co.uk; and
  • 6.3.4. We may remotely repair and update it, switch it from credit to prepayment or disconnect your supply in-line with our credit policy; and
  • 6.3.5. We may use information from it to work out your bill, offer you products and services inline with our privacy policy.
  • 6.4. If your meter is ever damaged or stolen, you must let us know immediately.
  • 6.5. If you agreement with us ends, we may recover any metering equipment we have provided to you and you agree to provide us all the access we need to do this.
  • 7. Changes to this agreement

  • 7.1. From time to time due to changes in law or regulation, we may update your agreement terms to comply with those laws or regulations, or where we are legally required to follow advice, or where our business necessitates a change to these Terms of Service.
  • 7.2. If you are on a fixed plan, we will not change the energy charges you pay under your agreement while you are on a fixed plan.
  • 7.3. If we make changes to this agreement that results in your energy rates increasing, we will give you 30 days' notice to let you know about the changes. If you do not agree with the changes, you can change to another supplier without any penalty. This doesn't apply if we change your payment method in accordance with this agreement or if you automatically move onto either of our variable plans in accordance with this agreement. If we hear from your new supplier within 20 Working Days after the change takes effect, or if you enter into a new plan with us in the same period, we'll keep your prices the same until you switch or start the new plan (as applicable).
  • 7.4. If you’re switching for any reason, we can object to the switch if there are outstanding charges due on your account. If you have a prepayment meter we can block the switch if you owe us more than £500, unless your new supplier agrees to take on the debt. You have 30 Working Days after receiving notification to pay us the outstanding charges when you have notified us you intend to switch.
  • 7.5. If you ask us, we can add another person to your agreement so that they can administer your account on your behalf. We can only make that person financially responsible for your account if they agree to it, which we will need to do with them directly.
  • 7.6. If you are on one of our variable plans and we withdraw it from new and renewing members, we may move you onto a new tariff that is open to new and renewing members.
  • 8. Cancelling your agreement with us

  • 8.1. You have the right to cancel your agreement up to 14 days after the day your agreement starts. We call this the cooling off period. Once we commence supply of your energy, you can only cancel your agreement by switching to another supplier or entering into a new agreement with us.
  • 8.2. If you are switching, you don't need to tell us yourself; your new supplier will contact us to cancel your agreement on your behalf.
  • 8.3. If Ofgem gives a “Last Resort Supply Direction" to a gas or electricity supplier other than us in relation to your premises, this agreement will end automatically in relation to the fuel specified in the relevant “Last Resort Supply Direction".
  • 9. Cancelling your automatic payment

  • 9.1. If you agree to pay by automatic payment, you have the right at any time to cancel/withdraw your authority for us to take automatic payments by informing your card issuer of this fact. Depending on the card issuer’s terms, you may be required to give a certain amount of notice before the payment is due to be taken, or to provide your cancellation in writing. You should check the applicable requirements directly with your card issuer.
  • 9.2. If, after having cancelled your authority for us to take automatic payment from your debit card (by contacting your card issuer in accordance with Clause 9.1), the payments still continue to be taken, you should firstly contact your card issuer to obtain a refund. Under the Payment Services Regulation, your card issuer will be liable to refund you for any payments that continue to be made after you cancel your authority for us to take automatic payments from your card.
  • 9.3. You must notify us that you have cancelled your authority for us to take automatic payments, so that we can update our records. You should also ensure that you arrange alternative means of making any required payment to us. However, we may charge you the additional costs to us of you using alternative payment channels or we may, without your consent, install a prepayment meter at your premises.
  • 10. Disconnecting your energy

  • 10.1. We can suspend or disconnect the supply of energy to your property if you haven't paid your bill on time, and we will re-start it as soon as possible once the bill has been paid.
  • 10.2. If we have had to suspend or disconnect the supply, we may choose to do checks with a credit reporting agency and ask for a security deposit before we re-start or re-connect it.
  • 10.3. If we ask you, you must reimburse us for the cost of suspending or disconnecting the supply, as well as the cost for re-starting or re-connecting it.
  • 10.4. We will not disconnect your supply in winter (1st October to 31st March) if any person living at the property is registered as vulnerable. In addition, we provide a range of priority services for members who are registered with us as vulnerable.
  • 11. What we're responsible for

  • 11.1. Our liability (including for negligence and breach of statutory duty) is limited to £10,000 for each unconnected event that we are directly responsible for, or £10,000 in total for any connected series of events that we're directly responsible for, and which has caused you loss or damage.
  • 11.2. We are not liable for any loss or damage (including negligence and breach of statutory duty) that we couldn't reasonably have expected would result from breach of this agreement at the time you entered into it.
  • 11.3. If we are liable for a loss caused by a gas transporter or electricity distributor, our liability (including for negligence and breach of statutory duty) is limited to the amount we're entitled to recover from them on your behalf.
  • 11.4. If we are required or entitled to take action under our gas supply licence, electricity supply licence or any other rules that are binding on us, we won't be in breach of this agreement.
  • 11.5. As we do not directly control the reliability of energy to your property, we can't guarantee that the supply will be uninterrupted. We can however confirm that the reliability of your energy supply would be the same irrespective of which energy supplier you chose.
  • 12. Using personal information

  • 12.1. We both agree that we can use your personal data in accordance with our Privacy Policy, which you can find at bulb.co.uk/privacy.
  • 13. Emergencies and safety

  • 13.1. If you have a gas emergency, you must report it on 0800 111 999.
  • 13.2. If you have an electricity emergency, you must report it to your local electricity distributor – their contact details are available at bulb.co.uk or energynetworks.org.
  • 13.3. You mustn't use the supply in any way that endangers people or property, or that could interrupt the electricity or gas supply of any other property.
  • 13.4. We can restrict the supply if we think you are using it in a way that is unsafe or if we are required to by any legal or other requirement that is binding on us.
  • 14. National Terms of Connection

  • 14.1. We are acting on behalf of your network operator to make an agreement with you. The agreement is that you and your network operator both accept the National Terms of Connection (NTC) and agree to keep to its conditions. This will happen from the time that you enter into this agreement and it affects your legal rights. The NTC is a legal agreement. It sets out rights and duties in relation to the connection at which your network operator delivers electricity to, or accepts electricity from, your home or business. If you want a copy of the NTC or have any questions about it, please write to: Energy Networks Association, 6th Floor, Dean Bradley House, 52 Horseferry Road, London SW1P 2AF: phone 0207 706 5137, or see the website at connectionterms.org.uk.
  • 15. Other conditions

  • 15.1. In the event of a company restructure, change of ownership or another event required as part of our general course of business, we may transfer any of our rights or obligations under this agreement and it may not be possible to notify you or seek your permission beforehand.
  • 15.2. In the event of a change of ownership, change of tenancy or any other change that may affect this agreement or the supply of your energy, you are not able to transfer your rights or obligations under this agreement without agreeing this with us.
  • 15.3. If we need to serve a notice on you in connection with this agreement, we will use either your email address or postal address that you have provided to us. If we post a notice to you in connection with this agreement, it will be assumed to have been delivered two Working Days after it was posted unless it is issued to you by hand or email in which case it will be considered to have been delivered immediately.
  • 15.4. These Terms and Conditions, and any documents explicitly referred to in them, are the entire agreement between you and us.
  • 15.5. Nothing in this agreement affects our legal rights or powers. Nothing in this agreement affects any of your statutory rights that can't be excluded by law.
  • 15.6. If any part of this agreement is void or unenforceable, the rest of the agreement will be unaffected.
  • 15.7. This agreement is governed by the laws of England if your property is in England, and in Scotland if your property is in Scotland. If there is any dispute between us, it will be dealt with by the courts of England if your property is England and by the courts of Scotland if your property is in Scotland.
  • 16. Referral programme

  • 16.1. Referral definition of terms
  • 16.1.1. Acceptance of key conditions: by participating in the Bulb refer a friend programme (the “Programme”), existing members of Bulb (“Referrers”) and the friends that they refer (“Referred Friends”) are deemed to accept the following key conditions.
  • 16.1.2. Eligibility: Referrers must be existing Bulb members. Referred Friends must not have already signed up to Bulb or be an existing member, already on supply with Bulb, or a member of Bulb in the preceding 12 months, under any email address or alias. An existing member of Bulb moving supply of an additional property, which has not previously been supplied by Bulb, is eligible for a Referrer Reward. The scheme is open to Referrers and Referred Friends who are residents of the UK. Over 18s only. Bulb reserves the right to verify Referrers and Referred Friends, and require proof of eligibility.
  • 16.1.3. User: These terms apply to individuals who are accessing or using the Programme both as a referrer and a friend referred to Bulb’s Services and the use of 'User' or 'you' shall be a reference to either or both as the context permits.
  • 16.1.4. Reward: The Reward will vary by campaign. The active campaign for a Referrer is shown on their personal refer a friend dashboard page.
  • 16.1.5. Sign Up Date: The date the Referred Friend informs Bulb, via enrolment on the website, that they want to switch their energy supply to Bulb.
  • 16.1.6. Switch Date: The date Bulb starts to supply electricity or electricity and gas to the Referred Friend.
  • 16.2. Referrals and Rewards
  • 16.2.1. Registration: Once a Referrer has registered for the scheme, they will receive a Reward for each Referred Friend that successfully switches their energy supply to Bulb, subject to these conditions.
  • 16.2.2. Qualification for Reward - Referrer: For a Referrer to qualify for a Reward, their Referred Friend must meet all applicable eligibility criteria and use the Referrer’s personal URL link (“Personal Link”) to switch energy supply to Bulb on bulb.co.uk. Referrals claimed retrospectively are not eligible and will not be rewarded. Bulb is not responsible for failure to issue Rewards resulting from an incorrectly quoted Personal Link.
  • 16.2.3. Qualification for Reward – Referred Friend: A Referred Friend who meets the eligibility criteria and results in the Referrer being entitled to a Reward will also be entitled to a Reward. A Referred Friend will not receive more than one Reward per property.
  • 16.2.4. Cancellation: If the sign up to Bulb by the Referred Friend is subsequently cancelled, this will result in the cancellation of the Referrer’s Reward and the Referred Friend’s Reward.
  • 16.2.5. Notification: The Referrer will be notified by email once a Referred Friend has signed up, on the Sign Up Date, and again when the Reward has been earned.
  • 16.2.6. Delivery: Rewards will be delivered to the Referrer and the Referred Friend on the Switch Date. This is usually 21 days after the Sign Up Date.
  • 16.2.7. The method by which Users may refer User Friends shall be at the absolute discretion of Bulb.
  • 16.2.8. Members are responsible for any tax implications resulting from receiving a reward.
  • 16.2.9. The Referred Friend agrees that their first name, annual saving on energy bill, and annual CO2 saving may be shared with the Referrer.
  • 16.2.10. By participating in the Programme, Users agree to use the Programme in the manner specified in, and are bound by, these Terms and Conditions. If you do not agree to these Terms and Conditions in their entirety you are not authorised to register as a Referrer or participate in the Programme in any manner. Users may not participate in the Programme where doing so would be prohibited by any applicable law or regulations.
  • 16.2.11. We reserve the right to modify or amend at any time these Referral Programme Terms and Conditions. Any amendments or new terms and conditions will be available on our website and the terms and conditions on the website at the time you use the Programme will be the ones that apply.
  • 16.2.12. Users will be provided with a unique and personal refer a friend dashboard page to view their Referrals and any Rewards to which they are entitled.
  • 16.2.13. The particular Reward to which a User is entitled will be that Reward advertised on to the Referrer on Bulb’s website at the time of the Referred Friend’s Sign Up Date. Please note that Rewards may change from time to time and different Users may be entitled to different Rewards.
  • 16.2.14. Every Reward advertised on Bulb’s website will be subject to these Terms. In addition, the Reward will be subject to any specific or bespoke terms notified to you at the time you register for the Programme.
  • 16.2.15. Referred Friends may be subject to verification and Bulb may delay issuing a Reward (or a Friend Reward) for the purposes of investigation. Bulb may also refuse to verify and process any transaction Bulb deems, in its sole discretion, to be fraudulent, suspicious, in violation of these Terms and Conditions, or believes will impose potential liability on Bulb, its subsidiaries, affiliates or any of their respective officers, directors, employees, representatives and agents.
  • 16.2.16. Any decision by Bulb in respect of whether or not a referred User Friend has been successfully verified and a User is entitled to a Reward shall be final and binding.
  • 16.2.17. Rewards are not transferable and may not be auctioned, traded, bartered or sold. Upon termination of the Programme or any portion thereof for any reason, or upon cancellation of a User's Bulb account for any reason, any unredeemed Rewards accumulated by the User are forfeited.
  • 16.3. Your further obligations under the Referral Programme. You must:
  • 16.3.1. not attempt to market, reproduce, sell or re-sell the Reward to any third party whatsoever;
  • 16.3.2. provide us with accurate information and ensure that all details that we hold about you (including your email address) are up to date and valid;
  • 16.3.3. use the website in accordance with these Terms and not in any way which may affect the reputation of Bulb or the use and enjoyment of the website or our Services by any other users or third parties;
  • 16.3.4. inform us as soon as it is practicable if become aware that someone has tried to access your account without your permission or attempted to obtain Rewards using your personal details.
  • 16.4. Personal Links
  • 16.4.1. If a Referrer provides a Personal Link to a Referred Friend by email, the email must be created and distributed in a personal manner that is appropriate and customary for communications with friends, colleagues and family members. By submitting the email addresses, the Referrer represents that he/she has their prior consent.
  • 16.4.2. Bulk email distribution, distribution to strangers, or any other promotion of a Personal Link in a manner that would constitute or appear to constitute unsolicited commercial email or "spam" in Bulb’s sole discretion is expressly prohibited and may be grounds for immediate termination of the Referrer's account and deactivation of the Personal Link.
  • 16.4.3. We have a no tolerance spam policy.
  • 16.4.4. Bulb has no obligation to monitor the content provided by Users; however, Bulb may choose to do so and block any email messages, remove any such content, or prohibit any use of the Programme.
  • 16.4.5. Each User is the actual sender of the emails and must comply with applicable law. A User who does not comply with the law, including anti-spam laws, shall indemnify Bulb against any liabilities, costs and expenses it incurs as a result of such spam.
  • 16.5. Suspension of the Referral Programme
  • 16.5.1. We may suspend your rewards account at any time should you be in breach of these terms and conditions.
  • 16.5.2. If we suspend your rewards account for any reason, we may refuse to provide you the right to receive any Rewards.