We’ll continue to operate as usual so you don’t need to take any action. Your tariffs are not changing, and the price cap applies to all consumer energy tariffs. If you pay for your energy by top up, your top ups will continue to work as normal. If you’re in the process of switching to or from Bulb, your switch will continue.
We’ve written more about Bulb, special administration and the energy crisis. We know you’ll have questions, so we’ve answered as many as we can here.
Ofgem has appointed Teneo to be Bulb’s special administrator
Special administration is designed to protect customers if a large energy supplier becomes insolvent. It enables a business to continue to trade as usual, and if circumstances permit, to be sold at the appropriate time, in full or in part.
Ofgem has appointed Teneo to be the special administrator of Bulb. Teneo will work with the existing Bulb management team and broader stakeholders.
Interpath has been appointed administrator of Simple, Bulb’s parent company.
For queries relating to the special administration of Bulb, please email firstname.lastname@example.org.
For queries relating to the administration of Simple, please email email@example.com.
For media enquiries, please contact firstname.lastname@example.org.
Ofgem decided this process is the best way to protect our members
Ofgem, the energy regulator, decided that based on the current market circumstances, a special administration regime (SAR) is the most suitable option to protect consumers, ensure security of supply, and maintain the long-term stability of the energy market.
Special administration is different to recent Supplier of Last Resort (SOLR) transactions, where customers have been immediately reallocated to different energy firms. Bulb members will remain with Bulb and their supply, balances and tariffs will be protected by the special administrator.
If you’re a Bulb member, you don’t need to take any action
Special administration is designed to allow Bulb to continue to operate as usual. We’ll continue to supply 100% renewable electricity and 100% carbon neutral gas, and to protect credit balances for our domestic and business members throughout this process.
If you pay for your energy by topping up, your top ups will work as usual - please contact us if you’re having problems topping up your meter.
If you pay for your energy monthly by Direct Debit, your billing period will stay the same. We'd urge you not to cancel your Direct Debit, as you could build up debt on your account which you will need to repay later.
If you’re a Bulb Business member your energy supply will be guaranteed by the government. You won’t see any disruptions to your electricity and gas services, and your credit balance is protected.
Your tariff will stay the same
The prices on your tariff are protected by the energy price cap. Ofgem will review the price cap in February 2022 and will announce any changes on 1 April.
If you’re on a restricted meter or time of use tariff your service will not be affected and there will be no impact to your contract or tariff.
Your credit balance is protected
Teneo is required by the government to continue to supply energy to members and to protect existing customer credit balances.
If your account is in debit
As usual, you should bring your account back into credit as soon as you are able to. This will make sure you’re paying for the energy you’re using, and help stop your balance from falling further behind. You can top up your balance in your Bulb account, or adjust your payments to repay your debit over time. You’ll see both these options on the Payments and Statements page in your Bulb account.
If you’re struggling to pay for your energy
There are lots of ways we can help members who are struggling to pay for their energy.
Switches to and from Bulb will carry on as normal
Our process for switching away is the same too. As usual, we ask you not to cancel your Direct Debit with us if you’re in the process of switching away. We'll use your Direct Debit to take your final payment, or refund any outstanding credit.
Eligible members will receive the Warm Home Discount
Bulb will continue to make Warm Home Discount payments to eligible members in both the Core Group and the Broader Group. Find out more about our eligibility criteria.
Meter installations and replacements will continue as planned
We're working with our meter engineer partners to make sure all meter installations or replacements continue as planned. There’s no need to contact us about your meter unless it’s an emergency, for example if you have no power supply to your home. Find out what to do in an emergency.
We’re working through your queries as fast as possible
Lots of people are contacting us at the moment and we’re working through all your queries as fast as possible. Please only call if it’s an emergency, you’re in a vulnerable situation or you are struggling to pay your bills. That way, we can help those who need it most at this busy time. You can contact us online, or using the Bulb app.