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Apply for help with your energy costs this winter

Illustration of a member on the phone to Citizens Advice with a cuppa

We’re partnering with Citizens Advice to support members at risk of fuel poverty. They can give you free financial advice tailored to you and your home, and help you apply for any benefits you’re eligible for.

Fuel poverty can affect anyone

The most common definition of fuel poverty is “households whose energy costs make up more than 10% of their income”. More generally, people may be at risk of fuel poverty if they’re on a low income or their energy usage is particularly high. This could be because they have essential medical equipment plugged in around the clock, or they live in a home with no gas boiler. 

We know that coronavirus (COVID-19) has had a big impact on our members’ finances this year, and people are having to ask for help for the first time. We want to make sure we’re helping as many of our members in vulnerable situations as possible.

Citizens Advice are experts at helping people with utility debt

We’ve been partnering with Citizens Advice Plymouth since October to deliver support across the country (not just in Plymouth). They can give you advice on budgeting, managing debt, saving energy, and applying for benefits. 

We’ve referred over a thousand Bulb members for support so far

With the help of the specialists at Citizens Advice, our members have been able to secure over 1 million pounds of additional annual income, just by applying for benefits they didn’t know they were eligible for. On top of this, we’ve been able to identify hundreds of members who could benefit from a grant this winter to help them stay safe, warm and on supply.

You might be eligible for a £140 grant from the Energy Fund

At Bulb, we’re offering financial assistance to members who fall into certain risk categories for fuel poverty. So, if you have a disability, a top up meter, or you live in an area with high rates of fuel poverty, you may qualify for a grant of £140 towards your energy this winter.

Find out more or send your application today. Applications are processed on a first come, first served basis. Once you’ve filled out the form, an advisor from Citizens Advice Plymouth will be in touch within a week. They’ll ask you some questions to see what support they can offer, and they’ll let you know whether you’re eligible for the Energy Fund payment. If you are, we’ll add £140 credit to your Bulb account within 4 weeks, or send you a voucher to top up your meter.