We’re always looking for opportunities to make our service better. Looking at the data from the past few months, we’ve noticed that more and more members are choosing to contact us via our online chat service. We can also see that we receive the lowest number of calls from 5pm to 6pm. So, to provide the best service possible, we’re rebalancing our member support services.
Our phone lines will now be open Monday to Friday, 9am to 5pm. We’ll have more of the team available on phones during this time, providing a better phone service when our members need it most. From 5pm to 6pm, the team will be available on chat and responding to emails.