The Warm Home Discount is a one off payment of £140 towards your winter electricity bills. You might be eligible if you’re getting the guarantee credit part of Pension Credit (known as the ‘core’ group), or you’re on a low income (the ‘broader’ group).
If you’re in the core group, and you joined Bulb before the 5th July 2020, you don’t need to apply to receive the Warm Home Discount. You’ll automatically get a letter from the The Department for Work and Pensions (DWP) with more details by December. If you joined Bulb after July 5, you may still be eligible, but you’ll need to send in an application. This makes you part of the broader group.
We’ve expanded the criteria for the broader group
This year, we’re happy to have expanded the broader group so that more Bulb members can apply to receive the Warm Home Discount. Based on feedback from our members, the list of eligible low-income benefits now includes Council Tax Reduction, and the additional criteria includes anyone receiving Armed Forces benefits and pensions. Find out about the eligibility criteria for the broader group.
If you qualify, then you can begin your application straight away. It doesn’t matter when you joined Bulb, as long as you’re a member when you submit your application. You’ll need to prove that you receive an eligible benefit, so there may be a bit of paperwork rummaging involved. Your supporting documents should be dated within the last year, and show the same name and address as your application.
If you’re struggling to upload any documents to complete your application, you can get support over the phone. Just give us a ring on 0808 164 8755 between 9am and 5pm, Monday to Friday, and we’ll see how we can help.
Over 70,000 members will receive the Warm Home Discount this year
We’ll be crediting over 70,000 members with the Warm Home Discount this year. We award these spaces on a first-come-first-served basis to broader group members. It takes 2-3 months for successful applicants in this group to receive their £140 payment.
You can apply for the Warm Home Discount if you pay monthly, or Pay As You Go
We’ll add the discount as £140 credit into your Bulb account if you pay monthly for your energy. If you top up your meters, we’ll send you a Post Office voucher, with instructions on how to add your credit directly onto your meter. And it’s as easy as that.
There are other ways we can help
The Warm Home Discount is just one of the ways we’re looking after members in vulnerable situations this winter. Here are some other initiatives to look out for if you’re concerned about paying for your energy at the moment:
Extra care services
We offer free support services if you, or someone you live with, needs help to manage your energy supply. If you’re eligible for the Warm Home Discount, you’ll also be eligible for this support. Find out more about our extra care services.
Get help if you’re struggling to pay
You can ask us to reduce or delay your energy payments if you’re unable to pay, or you’re not in work right now. We’re working with an independent organisation called Tully to help our members make their energy payments more manageable. Tully will help you to work out what you can afford to pay for energy, and then we can adjust your payments to your situation. Find out more about setting an energy budget with Tully.
If you’re having trouble paying for your energy, if you have a debt with us, or if you get certain benefits, you can apply for Fuel Direct. This is a government scheme that arranges for your energy bills to be paid directly out of benefit payments.
Energy saving advice
We’ve written guides with some low-cost tips to save energy at home, as well as ways to make your home more energy efficient. You can also join the Bulb community to share advice about reducing your bills and your energy usage.