What’s the most important thing you could be working on right now? Join Bulb to spend eight hours a day saving the planet. We’re the biggest green energy supplier in the UK, and we got here by being technology led, and user focused.

As part of the Content, Design and Research team you will be working with multiple product teams to solve problems, develop new products and services, and make our existing products the best they can be. Between helping our customers understand their energy use, developing new products for electric vehicle owners, helping vulnerable people get the support they need, setting great design standards through the design system, you won’t have a boring day at Bulb.

You’re not going to be working alone. The Content, Design and Research team work closely together. We learn from each other, pair on problems, hang out and eat cake.

We’re very much just-give-it-a-go type of people. When you see an opportunity to make something better, you don’t have to ask anyone’s permission to act on it.

We’re a small team in a fast growing startup, so you will have the opportunity to have a big impact in anything you do.

And we’re the first and only UK energy supplier to achieve B Corp status, because we believe in the power of business to do good in the world.

You will

• Design useful, usable and beautiful experiences for our members.
• Know when to work on your own and when to collaborate with other designers, product managers, researchers, content designers, data scientists and engineers.
• Take ownership of your work from first idea to the day it ships – and beyond.
• Contribute to product decisions, balancing vision with pragmatism.
• Test your designs with members and iterate based on what you’ve learned.
• Run workshops, sketching and critique sessions to help bring new perspectives to the work.
• Find ways to improve our products and spot opportunities for new product ideas.
• Champion inclusive and accessible design.
• Contribute to Bulb’s design system, empowering teams to build better products quickly.
• Help save 6.6 million tonnes of CO2 by the end of this year.

A portfolio showing evidence of

• Thinking analytically about the problem and articulating it well
• Uncovering needs and finding ways to meet them
• Using data and research to show you’ve solved the problem
• Designing for multiple platforms and devices
• Visual design craft and attention to detail
• Simplifying complexity

You can

• Design digital products that meet user and business needs
• Communicate clearly
• Give and receive constructive feedback
• Work in a team and on your own

We want Bulb to be the best place to work, by creating a diverse and inclusive environment.

• Collaborative, flexible and friendly environment
• Competitive salary, share options and up to 40% quarterly bonus
• 25 days holiday
• Enhanced parental leave
• £1000 and 5 days for training
• Budget for team social activities and lunches
• Healthcare and a pension plan with employer contributions, childcare voucher scheme, cycle to work scheme
• Great coffee, teas and fruit

Bulb is an independent, technology-led green energy company with one mission: to make energy simpler, cheaper and greener. Our unique operating model provides affordable renewable energy to UK homes and businesses. And we’re the first and only UK energy supplier to achieve B Corp status.

We’re looking for a Senior or Lead User Researcher to work closely with our Design, Product, Engineering and Innovation teams. As the voice of our members you’ll deliver insight to help us create high-impact products, enabling millions of members to reduce their bills and lower their carbon emissions. A big challenge, with big results.

In this role you will:

• Be the voice of the user in strategic and tactical discussions across the business, and a strong advocate for user research
• Share the results of user research with senior stakeholders and project teams in compelling, engaging ways
• Partner with Design, Product, Engineering and Innovation teams to identify business problems and opportunities
• Lead your own research, confident you’re using the right methods and approach for every job
• Research across multiple platforms in different ways, from web to mobile, physical products to digital
• Know when and how to dive into the data yourself and when to collaborate with our team of data scientists, for robust qualitative insights backed up with quantitative analysis
• Explore new ways of working – collaborating with, and mentoring less experienced members of the team

At Bulb we want to hire people with the experience necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Relevant Experience

• A solid academic background, with a masters qualification preferred
• Extensive experience in a variety of qualitative design research methods and tools
• Fluency in quantitative research methods and sharp analytical skills
• Being comfortable with SQL, Excel and Python is a bonus. Or a genuine passion to learn – we run in-house training
• High comfort level working in a self-directed environment and navigating ambiguity
• Strong presentation and storytelling skills
• Business savvy, with an ability to think strategically
• Happy to help direct and inspire our design teams to get hands on with research of their own

If that’s you, we offer some great benefits:

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible and friendly environment
• Competitive salary, share options and bonus
• 25 days holiday (excluding bank holidays)
• 1 month sabbatical leave after your first year
• Training budget, healthcare and a pension plan with employer contributions
• Cycle to work scheme
• Free breakfast on Fridays

We’re Bulb, a technology company and green energy supplier. We’ve developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the core of both our business and our members’ experiences. We are looking for a dynamic leader to head up our Risk, Regulation and Policy team for a maternity cover.

This Risk, Regulation and Policy function is a unique function which oversees legal and compliance advice, regulatory affairs and risk management. Together, these areas help Bulb grow responsibly and fulfil its regulatory obligations in a commercial, social, and impactful way.

The ideal candidate is passionate about technology, excited about Bulb’s mission to help people lower their bills and reduce their carbon emissions. We’re looking for a self-starter who has experience across risk and compliance and regulatory affairs who enjoys solving complex problems.

About Bulb

We’re Bulb, an independent and technology-led renewable energy supplier. By providing 100% renewable gas and electricity, we’re making energy simpler, cheaper and greener for our members. With over 1.3m members, last year we were ranked #1 start-up in London and topped the ranks of the UK’s fastest growing companies. We're also the first and only UK energy supplier to achieve B Corp status.

What you’ll do at Bulb

You’ll spend your time:

• Leading the work of the Risk, Regulation and Policy function overseeing the work of one lawyer and building the team in line with the growing requirements of the business
• Owning the development and delivery of the compliance monitoring plan and using technology to automate reporting and monitoring
• Driving forward Bulb’s work on data privacy and security
• Supporting the leadership team and business unit to manage their regulatory responsibilities and the key regulatory risks facing the business
• Prioritising the policy issues that will impact Bulb and managing Bulb’s relationships with government, regulators and NGOs
• Providing guidance and support to stakeholders across the business to help build a proactive culture to risk, compliance and regulation

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself in any of these traits, we’d love for you to send us an application.

• 8+ years experience working in regulation, compliance or policy
• Experience working the energy market or another regulated market and some familiarity with the relevant rules
• Hands-on experience working within a business and experience building internal partnerships
• Experience working in a tech business and able to help manage cyber and security risks
• Proven self-starter, with a bias to action, who is highly motivated to make an impact

• Ability to thrive and succeed in a dynamic, fast growing, startup environment
• Experience with leading and coaching teams
• Strong written and verbal communication skills
• A logical and creative thinker with strong analytical background
• Detail oriented, yet can make quick decisions / prioritisation on what is is most important

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

If you are interested in building a greener future and are an ambitious and driven professional, this may be the right opportunity for you.

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the

UK. We are now expanding to France and looking for the starting team who will help change the energy industry.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

Bulb’s Communications and Community Manager is a crucial early hire. The way in which Bulb communicates is a large part of our identity and brand.

You’ll be responsible for communicating to members clearly and making the Bulb tone of voice shine through on all platforms. The website and emails are key as this is how the majority of members interact with us. The tone and content of our communication is a huge differentiator.

What you’ll do

• Design Bulb France's communication and content strategy
• Create and implement communication guidelines in line with Bulb's brand and values
• Responsible for the tone of voice in all our communication - everything has to sound like Bulb
• Create extraordinary, entertaining content for our members. This could include marketing pages, emails, blog posts, in-depth online guides, printed materials and more
• Communicate clearly and concisely without energy jargon. Bulb deals with the complexities of energy so our community doesn’t have to
• Support all our public marketing messages
• Ensuring that user journeys are as good as they can be and follow Bulb principles
• Build the first blog for France and write content
• Develop a community of fans not customers

• You’re an exceptional communicator and writer
• You’re passionate about both the energy community and people in it
• You have experience in email communications - technical knowledge of email systems, HTML and comms content design
• You have a track record of continuous improvement
• You’re able to prioritize and work well under pressure
• You have experience in community management
• You’re highly adaptable
• 3-5 years experience in communication, advertising or media
• Experience in developing and promoting a brand through various channels
• Past role at a major advertising firm or big tech/consumer brand appreciated

• Be part of a fast growing technology startup and help shape the future of energy in France
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment

Bulb’s Communications and Community Manager is a crucial early hire. The way in which Bulb communicates is a large part of our identity and brand.

You’ll be responsible for communicating to members clearly and making the Bulb tone of voice shine through on all platforms. The website and emails are key as this is how the majority of members interact with us. The tone and content of our communication is a huge differentiator.

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the UK. We’re now expanding internationally and looking for the starting team who will help change the energy industry.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

What you’ll do

• Responsible for the tone of voice in all our communication - everything has to sound like Bulb
• Create extraordinary, entertaining content for our members. This could include marketing pages, blog posts, in-depth online guides, printed materials and more
• Communicate clearly and concisely without energy jargon. Bulb deals with the complexities of energy so our community doesn’t have to
• Support all our public marketing messages
• Ensuring that user journeys are as good as they can be and follow Bulb principles
• Build the first blog for Texas and write content
• Develop a community of fans not customers

• You’re an exceptional communicator and writer
• You’re passionate about both the energy community and people in it
• You have experience in email communications - technical knowledge of email systems, HTML and comms content design
• You have a track record of continuous improvement
• You’re able to prioritize and work well under pressure
• You have experience in community management
• You’re highly adaptable
• Additional points if you can write in Spanish

• Be part of a fast growing technology startup and help shape the future of energy in Texas
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment
• 20 days paid time off per year

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the UK. We’re expanding internationally and looking for the starting team who will help change the energy industry.

As an Energy Specialist, you’ll be responsible for Bulb’s member experience in Texas. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics, and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Texas.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with engineering teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development

• Be part of a fast growing technology startup and help shape the future of energy in Texas
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment
• 20 days paid time off per year

Our Energy Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

If you are interested in building a greener future and are an ambitious and driven professional, this may be the right opportunity for you.

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the

UK. We are now expanding to France and looking for the starting team who will help change the energy industry.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

As an Energy Specialist, you’ll be responsible for Bulb’s member experience in France. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

As part of the starting team, you will be working closely with our Country Manager and help set up operations from scratch.

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in France.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with engineering teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development
• You go to the point and get things done
• You have a minimum of 1 year of relevant experience in operations, consulting or other related fields

• Be part of a fast growing technology startup and help shape the future of energy in France
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment

Our Energy Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the UK. We’re now expanding internationally and looking for the starting team who will help change the energy industry in Spain.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

As a Customer Service Representative, you’ll be responsible for Bulb’s member experience in Spain. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Spain.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with engineering teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development
• You go to the point and get things done
• You have a minimum of 1 year of relevant experience in operations, consulting or other related fields

• Be part of a fast growing technology startup and help shape the future of energy in Spain
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment
• 25 days paid time off per year

Our Customer Service Representatives drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

Bulb is making energy simpler, cheaper, greener. We’re changing the way the energy industry treats customers and saving the planet. It’s simple things, like calling our customers ‘members’, that make us stand out from the crowd. Bulb is different; we recognise that delivering amazing support and a simple digital experience makes for loyal members who recommend us to their friends and family.

Our Energy Specialists are responsible for Bulb’s member experience.

Responding to a member query means that you do all the work from beginning to end to resolve the issue. Whereas this might be done by multiple departments elsewhere, our Energy Specialists are able to handle all types of queries, such as questions about joining or leaving Bulb, account related inquiries, contacting other suppliers, and everything in between.

By doing things differently, you learn more about the energy industry and we deliver the best, most efficient service to our members.

As an Energy Specialist at Bulb you’ll be learning huge amounts about member experience, technology, the energy industry and delivering excellent service.

• You’ll help Bulb’s members on the phone, email and online chat with a wide variety of queries
• You’ll work in small teams to find and deliver improvements to our tools and processes - driving improvements in efficiency and member experience
• You’ll be expected to take the initiative and rise to different challenges each day
• You’ll learn vast amounts about the way the energy industry works, but also how a modern, innovative company engages with its customers
• You’ll work in a fast paced, target focused environment constantly striving to ensure we’re providing the best member service
• You’ll resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones

Our Energy Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

At Bulb, we want to hire people able to get going quickly, interested in learning new things and comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself in any of these traits, we’d love for you to send us an application

• You will need to be able to work some evenings and weekends
• You’re a self starter with a record of exciting achievements. This may be academic achievements, but could be something else entirely
• You care deeply about how companies treat their customers
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You’re reliable, energetic and able to prioritise effectively
• You relish the idea of self learning and personal development

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Delivering fantastic service for our members is at the heart of Bulb’s business. Not only is Bulb the fastest growing company in the UK, it has done that while also achieving a trustpilot rating of 9.6 and appearing in the top 30 companies in KPMG’s Customer Experience Excellence Report. As a leader in our member service team, this role is critical to Bulb. We are looking for someone with 5+ years of experience managing customer service teams. You will need to be adept at organising, motivating and developing teams, have a proven record for creative problem-solving and show a strong focus on continuous improvement.

This role will report into Bulb’s UK General Manager and is responsible for managing multiple (~12) member service pods. Each pod has a Pod Leader (PL) that manages a team of up to 12 people focused on member service.

This is a new role for Bulb and represents an exciting new phase for member service as we continue to grow at pace. This is a real opportunity to help evolve the way Bulb does member service to ensure we continue to delight our customers whilst engaging and developing our team.

Key responsibilities

• Delivering fantastic service for our members
  • Instilling a strong sense of service and ensuring each pod is set up to provide the best possible service to our members
  • Identifying opportunities for and ensuring a focus on continuous improvement in our member service technology, systems, processes and ways of operating
  • Being a point of escalation for complex member complaints; coaching team members through how to solve where possible
  • Ensuring knowledge-sharing and communication within and across pods to increase the effectiveness of the whole service team
  • Working with central Service Ops team to optimise scheduling, capacity planning and resource allocation
  • Using reporting and analysis to monitor performance, make decisions and recommendations
• Managing and developing a great team
  • Coaching, developing and mentoring Pod Leaders and Coaches to help them get the best from their teams of Energy Specialists (ES) in an effective and sustainable way
  • Playing a key role in helping us to become an exceptional place to work for the ambitious Energy Specialists we hire
  • Supporting the interviewing and hiring for new Pod Leaders, Coaches and Energy Specialists
• Collaborating and contributing to Bulb’s overall success
  • Working with the UK GM and other Group Pod Leaders to set clear objectives, prioritise efficiently and orient the service team to what matters the most
  • Collaborating with Product Management organisation to ensure Make It Better ideas from the service team are prioritised appropriately and acted upon
  • Supporting broader efforts to ensure Bulb’s long term business success as part of the wider management team

Experience

• 5+ years’ experience managing customer service teams
• Experience working in high pressure, high growth environments
• Strong track record of systems and process improvement

Skills / attributes

• Strong management capabilities that include getting results in high pressure environments - combining the operational day-to-day management of teams with empathy, coaching, motivational techniques, and an ability to develop the team
• Strong verbal communications skills, 1:1 as well as to larger audiences
• Robust problem solving and process improvement techniques
• Analytical, data-driven mindset
• An ability to work across teams and with people at all levels
• Organised and structured to work across teams at pace
• Ability to influence change and support change management activities

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

This is an exciting opportunity for a talented, analytical individual to contribute to Bulb’s growth and performance. In this role you’ll be responsible for ensuring we have the data, systems and structures in place for our team to perform and our leaders to make great business decisions.

You don’t need to have worked in a People team before but experience working with People systems would be highly valuable.

About Bulb

We’re Bulb, an independent, technology-led renewable energy company. We are a purpose driven business that has developed a unique operating model to provide the lowest cost renewable energy to UK homes and businesses.

Based in the heart of London’s vibrant start-up community, we are also the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about building a high performing, diverse and inclusive team and we work hard to lead by example in this.

About the role

We’re looking for an analytical, structured and driven operations manager to join our People team.

Your first responsibility will be to provide amazing insight from the wealth of People data we hold at Bulb. You will be working with data from our People system, our business KPIs and our customer service platform to generate analysis that will help us make great business decisions.

You will also be responsible for running our People processes, working to a lean methodology and finding efficiencies wherever you can. Through this work you’ll make a positive difference to every one of our (almost) 500 team members.

You’ll own our People system, manage our reward and benchmarking activities, and work with our Finance team to ensure payroll is delivered on time. You’ll partner with our new international teams to help them build the systems and processes they need to grow. And you’ll partner with individual leaders at Bulb to provide them with the data they need to run their teams.

You’ll be responsible for bringing cutting edge innovations into Bulb to ensure our People operations are the best in the business. Through this, you’ll be powering our growth from a disruptive startup to an established global brand.

• You are analytical and data-literate, with proven ability to generate insightful analysis from People data
• You are confident in both running and updating processes, and can implement continuous improvements without breaking your stride
• You’ve worked with People systems before and understand the value of clean, streamlined People data
• You have strong programme management skills and a track record of delivering effective projects on time
• You’ve developed excellent problem solving skills and understand how to dig to the root cause of issues
• You demonstrate high operational discipline and attention to detail even when moving fast
• You’re confident working with senior leaders, both in understanding their requirements and presenting your findings
• You show good judgment in working with People data and would be an ambassador for our values at Bulb
• Ideally you’ll have worked with reward data and led benchmarking projects

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

This is an exciting opportunity for a Business Partner to join a fast-growing, innovative company. In this role you’ll be responsible for helping our leaders achieve their strategy and get the best performance from the teams they lead.

You’ll also be responsible for increasing engagement, delivering inspiring development programmes and coaching leaders and managers to reach their potential.

About Bulb

We’re Bulb, an independent, technology-led renewable energy company. We are a purpose driven business that has developed a unique operating model to provide the lowest cost renewable energy to UK homes and businesses.

Based in the heart of London’s vibrant start-up community, we are also the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about building a high performing, diverse and inclusive team and we work hard to lead by example in this.

About the role

We are looking for an experienced business partner with a track record of working with leaders and managers to help a business achieve its strategic goals. We’re reshaping our employee experience at Bulb as well as growing internationally and expanding our team in the UK, so there’s no better time to join our People team.

You’ll be a trusted advisor to our senior leaders, helping them implement change programmes, develop the capability and confidence of their management team, and attract and retain the very best people in their area. Things change fast at Bulb, so you’ll work on all aspects of change management from strategy and design through to implementation and communications.

You’ll be a partner for our managers as they look to get the best performance out of their teams and help their team members grow and develop. You’ll work with them on organisational design, learning and development, and help them make great decisions about their people. You’ll also support them with their own development.

You’ll be a conduit between our senior leaders and the people in their team, keeping your ear to the ground and monitoring our employee feedback channels.

You’ll also closely with other members of the People team to solve company-wide problems and lead change programmes to improve our employee experience. You'll have the opportunity to bring the expertise you’ve developed outside Bulb into the company and train others on what you’ve learned.

• You have a proven track record of working with senior leaders to contribute to strategic planning and deliver effective change programmes within their teams
• You’re an experienced coach and advisor who can work with managers to unlock the potential of their teams and support their own development
• You’re an experienced interviewer with the ability to spot the best talent and input positively to hiring decisions
• You’re a qualified People professional who is confident in making tricky people decisions and resolving conflict
• You’ve designed and delivered effective learning programmes, both in classrooms and on the job
• You are confident working with data and analytics, and know how to create a business case where you spot an opportunity for change
• You’re exceptionally well organised and can move long-term projects forwards while dealing with immediate priorities
• You’ve worked in a fast-growing company, are comfortable working with ambiguity and see opportunity in change
• You show good judgment in people decisions and would be an ambassador for our values at Bulb

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

This is an exciting opportunity for a Business Partner to join a fast-growing, innovative company. In this role you’ll be responsible for helping our leaders achieve their strategy and get the best performance from the teams they lead.

You’ll also be responsible for increasing engagement, delivering inspiring development programmes and coaching leaders and managers to reach their potential.

About Bulb

We’re Bulb, an independent, technology-led renewable energy company. We are a purpose driven business that has developed a unique operating model to provide the lowest cost renewable energy to UK homes and businesses.

Based in the heart of London’s vibrant start-up community, we are also the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about building a high performing, diverse and inclusive team and we work hard to lead by example in this.

About the role

We are looking for an experienced business partner with a track record of working with leaders and managers to help a business achieve its strategic goals. We’re reshaping our employee experience at Bulb as well as growing internationally and expanding our team in the UK, so there’s no better time to join our People team.

You’ll be a trusted advisor to our senior leaders, helping them implement change programmes, develop the capability and confidence of their management team, and attract and retain the very best people in their area. Things change fast at Bulb, so you’ll work on all aspects of change management from strategy and design through to implementation and communications.

You’ll be a partner for our managers as they look to get the best performance out of their teams and help their team members grow and develop. You’ll work with them on organisational design, learning and development, and help them make great decisions about their people. You’ll also support them with their own development.

You’ll be a conduit between our senior leaders and the people in their team, keeping your ear to the ground and monitoring our employee feedback channels.

You’ll also closely with other members of the People team to solve company-wide problems and lead change programmes to improve our employee experience. You'll have the opportunity to bring the expertise you’ve developed outside Bulb into the company and train others on what you’ve learned.

• You have a proven track record of working with senior leaders to contribute to strategic planning and deliver effective change programmes within their teams
• You’re an experienced coach and advisor who can work with managers to unlock the potential of their teams and support their own development
• You’re an experienced interviewer with the ability to spot the best talent and input positively to hiring decisions
• You’re a qualified People professional who is confident in making tricky people decisions and resolving conflict
• You’ve designed and delivered effective learning programmes, both in classrooms and on the job
• You are confident working with data and analytics, and know how to create a business case where you spot an opportunity for change
• You’re exceptionally well organised and can move long-term projects forwards while dealing with immediate priorities
• You’ve worked in a fast-growing company, are comfortable working with ambiguity and see opportunity in change
• You show good judgment in people decisions and would be an ambassador for our values at Bulb

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

About Bulb

Bulb is the UK's fastest growing energy supplier, providing affordable renewable energy to homes and businesses across the UK. Founded in 2015, Bulb's mission is to help its members reduce their bills and their carbon impact.

We were named fastest growing company in 2018 are included in LinkedIn’s 2018 list of the top 25 UK tech startups to work for. Bulb is a Living Wage Employer and a certified B Corp, working to demonstrate how business can be a force for good.

About the role

We are looking for an experienced recruiter who loves sourcing and hiring talented, diverse people who are passionate about Bulb's mission. You are driven, eager and able to use your creative skills to develop lasting relationships with both candidates and hiring managers.

Candidate experience is super important at Bulb so you'll be responsible for guiding candidates throughout the hiring process. We constantly refine our hiring processes to make them simpler, friendlier and more effective.

You’ll use data to work out what’s going well and where things could be better, and share your findings with other members of the hiring team so we can all improve.

You’ll work closely with other members of the team to solve company-wide hiring problems. You'll share what you already know and learn from others experiences.

• Helping us hire the right people across our teams (Design, Product, Software Engineering and Data)
• You’ll care deeply about diversity and inclusiveness, and giving candidates an amazing experience
• You’ll own everything about the hiring process from beginning to end and take every opportunity to make things work better
• You’ll enjoy being creative with sourcing to engage the best people for the right jobs

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

• You have experience recruiting multiple roles at a fast pace and in high volume, probably in an early stage technology company
• You are highly organised and used to managing shifting priorities
• You can demonstrate how you've used creative methods of sourcing
• You can adapt your approach to work with a range of stakeholders with different hiring needs

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences. We’re also the first and only UK energy supplier to achieve B Corp status.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

You'll spend your time

• Owning and managing Bulb’s build tooling, development environments, library footprint, and code review process
• Writing library code to provide safe defaults and centralized functionality for our development teams
• Working with our application security engineer to keep our third-party codebases safe
• Driving developer hygiene around library versioning and code use, and coordinating large-scale code-base changes across all of our development teams
• Promoting good engineering practices across our development teams

• 6-9 years work experience in development in a continuous integration environment
• Deep knowledge of Node/Typescript and Python
• Experience in library design, particularly in seeing libraries as a designed user interface for developers
• Comfort with defining your own roadmap and task prioritization and figuring out what’s needed to deliver a first-class developer experience at Bulb
• Proven ability to thrive and succeed in a dynamic, fast growing, startup environment
• Exceptional written and verbal communication skills

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences. We’re also the first and only UK energy supplier to achieve B Corp status.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

You'll spend your time

• Pairing with developers on security code reviews, imparting secure development practices while you find and help remediate vulnerabilities.
• Tracking the security of Bulb’s third-party libraries and managing the integration of urgent vulnerability mitigations.
• Working on our internal development frameworks to build systemic solutions for vulnerability types and to shield developers from places where third-party code wasn’t designed with safe defaults.
• Managing external code reviews for high-exposure projects.
• Integrating static analysis into our continuous integration process and helping developers work with it.
• Helping design and build security-critical product infrastructure like key management for column-level control of data access by microservices.

• 3-5 years work experience in application security
• Hands-on experience with:
  • Professional development in Typescript/Node.js and Python 3
  • Web and service level security vulnerabilities and bug-class-killing mitigations
  • Auditing code for security and communicating vulnerabilities and mitigations
  • Technologies such as GraphQL, Koa, React, JWT, GCP, Kubernetes, Docker
  • Library design, particularly in seeing libraries as a designed user interface for developers

• Ability to thrive and succeed in a dynamic, fast growing, startup environment
• Experience with coaching development teams
• Able to act as a cheerleader and champion for security at Bulb
• Strong written and verbal communication skills

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Bulb is a technology-led renewable energy company. Bulb is making energy simpler, cheaper, greener for its members.

Our Data Science group is responsible for the full lifetime our our data products; from sourcing data, analysis and reporting, training and deploying Machine Learning models; there are huge opportunities to apply Data Science right across Bulb.

Bulb cares deeply about helping the technology industry become a more inclusive and diverse place and we work hard to lead by example.

Responsibilities:

• Analyse data and report results to help inform decision making
• Use data insights to design and build Machine Learning algorithms
• Design and perform experiments to test the effectiveness of products we build and actions we take

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application:

• Masters/PhD or equivalent experience in a quantitative field such as Statistics, Computer Science, Applied Sciences or Operational Research
• 2+ years experience applying Machine Learning to real-world problems
• Comfortable coding in Python and SQL
• Experienced with cloud infrastructure (GCP, AWS, Azure)
• Comfortable with challenging prescribed thinking
• Exceptional communication skills, able to communicate complex ideas in a simple fashion

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible and friendly environment
• Competitive salary, share options and bonus
• 25 days holiday
• Enhanced parental leave
• Training budget, healthcare and a pension plan with employer contributions, childcare voucher scheme, cycle to work scheme
• Great coffee, teas and fruit

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences. We’re also the first and only UK energy supplier to achieve B Corp status.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

You'll spend your time...

• As part of Bulb’s Payments & Identity product team, help own, secure and drive the quality of Bulb's high-risk payment, authentication and identity-verification technology
• Using qualitative and quantitative data to detect fraud campaigns and targeted accounts, including fraud prediction using machine learning, to distinguish between fraudulent and legitimate activity
• Build systems to monitor and automate the protection of at-risk or previously targeted accounts
• Work with Bulb’s Energy Specialists, operations, risk and regulation teams to build tools to help investigations and reporting
• Collaborate with Bulb’s product teams during the design and development process to build fraud prevention and detection into everything we do
• Support in-depth investigations on unusual or particularly challenging fraud cases

You’re some who has...

• 2-4 years experience in fraud engineering, or at the intersection of a related field and software engineering
• Fascination with detecting, understanding and preventing malicious activity, to protect Bulb and our members from fraud, account takeover and theft
• Hands-on experience with:
  • data-driven production systems
  • data analysis languages and tooling, ideally including SQL and Pandas
  • software development experience, ideally in Python or Node
  • technologies such as GCP, Kubernetes, Docker
• Ability to thrive and succeed in a dynamic, fast growing, startup environment
• Strong written and verbal communication skills

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver a Trust Pilot score of 9 out of 10.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

The following pods are currently looking for Full-Stack Engineers:

Member

Help us create applications and services that allow our members to manage their accounts via desktop, mobile, SMS and email. You’d be working in a multi disciplinary team with developers, testers, designers, product managers and subject matter experts, developing across the full stack. We’ve got ambitious targets for customer self service and we’re always looking for innovative and exciting new ideas.

Energy Specialist Technology

We enable the Energy Specialist team to provide the best member service in the energy industry. You'll be using technology in interesting ways to automate tasks, simplify workflows, and build improvements to members experiences across products to reduce the need for them to get in touch with us. We're always on the lookout for making things better as we grow.

Growth

The number of people that have their energy supplied by Bulb has grown 1,000% per year and we're on a trend to do the same this year. Join the pod that's working on driving this growth as part of a multidisciplinary team working across the full stack, and help tackle exciting challenges, ambitious opportunities, and powerful products - such as the journey customers use to switch their energy, the most visited Bulb product Bulb.co.uk and more!

Bulb App

This team is responsible for building all the fun features that will go into our App, such as live energy usage for our smart meter members.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

* You take pleasure from clear code, see writing tests as an integral part of the development process and understand the benefit of writing code and tests in small increments.

* You are keen to learn new technologies and have ideas about how we do things better

* You like solving both real world and technical problems

* You are an enthusiastic team player who enjoys collaborating across teams and departments

* You are passionate about learning and your own professional development

The Stack

At Bulb we use a wide variety of technologies. While we have core technologies that we work with, we're always trying to pick the best tool for the job, and are always looking at what's on the horizon.
Our stack currently includes:

• Node, Typescript, Koa, Redux, React, React Native, Webpack, Babel, Flow
• Circle CI, Kubernetes, Docker and Google Cloud Platform

We use Git for source control, write tests and run continuous integration, and review each other’s code through pull requests.

Ideally, you would be familiar with these technologies or similar patterns; notably, Typescript/Javascript coupled with React is a core technology for us. But we’re more interested in your broad experience of software development than of specific tools or libraries. You should be comfortable getting up-to-speed quickly in new tools and platforms. You should be pragmatic and experienced enough to know when a different choice of technology would be more suitable, and comfortable leading explorations into new technologies.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Scrum/Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We’re use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.
• We reflect the Bulby working culture.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Date of posting: 25th June 2019

Application Closing Date: December 2019

Competitive Salary Applies

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences. We’re also the first and only UK energy supplier to achieve B Corp status.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

• 3-6 years work experience in operations and system administration
• Experience building continuous integration and infrastructure-as-code environments
• Understand how to design for observability and reliability
• Familiar with cloud platforms (GCP and AWS) and management tooling (including Kubernetes, Terraform, Istio, Chef Inspec, Splunk, etc.)
• Software development experience, ideally in Node or Python
• Proven ability to thrive and succeed in a dynamic, fast growing, startup environment
• Ability to work as part of our engineering on-call rotation
• Strong written and verbal communication skills

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences. We’re also the first and only UK energy supplier to achieve B Corp status.

We're looking for an IT Support Analyst to join the Technology team to provide the best IT support and help us improve our service through various automation and improvement projects.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

• Excellent technical knowledge of both Windows and Mac operating systems.
• Excellent communication skills and a friendly attitude.
• Knowledge of Active Directory, Group Policy, Windows Server and VPN.
• Basic networking knowledge (LAN and Wifi).
• Good AV troubleshooting skills (Google Hangouts).
• Experience using remote support tools.
• Solid understanding of IT security and best practices.

Nice to haves:

• GSuite experience
• JAMF Pro experience

• Experience with MDT/SCCM or another imaging solution.
• Administration of Jira, Confluence, Lastpass, Azure, Intune.
• Interest in automation and development.
• Powershell and/or Bash scripting

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver a Trust Pilot score of 9 out of 10.

Our teams are autonomous and independent, acting as mini startups within Bulb. We give them a desired outcome and the tech, data, research and design resources they need to deliver and we let them get on with it. As a result, all our Product teams operate in their own way.

We’re looking for a Product Manager to join each of the following teams:

• Help Center

This team is responsible for making the help center helpful, surfacing the information that members really need so that they can self-serve if they’d like to or find the right place to ask for more help.

• Bulb App

This team is responsible for building all the fun features that will go into our App, such as live energy usage for our smart meter members.

What you’ll be doing

• Owning the product vision, strategy, KPIs and roadmaps to help and delight Bulb’s members
• Defining product level goals and objectives, in line with company priorities
• Using a range of inputs from data, customer feedback and your own judgement to build a prioritised product backlog
• Managing a team of highly skilled software engineers, data scientists, researchers and designers to ensure timely delivery of the product
• Taking responsibility for the delivery and performance of your product, using data and feedback to continuously iterate and improve
• Working with stakeholders across Bulb to coordinate complex dependencies, unblock unanticipated issues to successfully deliver
• Collaborating with other Product Managers to build out the Product function, to share best practices and to create a culture of Product Management throughout Bulb

We need people with the experience to get going quickly, but who are interested in learning new things and are comfortable working in a fast changing environment. If you recognise yourself in these traits then we’d love you to send us an application:

• Excellent problem-solving skills. Naturally curious and enjoy identifying and delivering solutions to complex problems, by using technology
• Empathy, and a passion for building the best user experience. Experience in a consumer-focused digital business is a plus
• Excellent communication skills, you “keep it simple” and make complicated details and problems understandable to a non technical audience
• A good business sense, experience working in Strategy is a plus
• A passion for using data and insights in decision making
• Experience in managing a cross-functional team
• Experience with wireframing, writing user stories and agile software development practices
• Self starter, comfortable with ambiguity
• Excitement for Bulb’s mission

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Location: London

Competitive Salary Applies

Date of posting: 22nd August 2019

Application closing date: December 2019

About the team

The Bulb Platform team are building a completely Greenfield system for a set of core services responsible for things like Billing, Metering and Account Management. It’s the software at the very heart of Bulb’s business and absolutely vital to both our day-to-day operations and its future ambitions.

As a Python Engineer you will:

• Be a strong advocate for software engineering best practice, taking pleasure from clean code, you have a predilection for TDD, and you’re a fan of pairing.
• Have strong design skills, be capable of conducting design reviews and be familiar with Cloud Patterns and the Microservices architectural style.
• Be able to support software builds and contribute to keeping systems up and running by getting involved in deployment, monitoring and logging.
• Be keen to learn about the idiosyncrasies of the energy industry.
• Be resourceful, and capable of going and figuring out a complex problem which may sometimes only be loosely defined.
• Be able to learn new technologies rapidly, and be able to share that learning with others.
• Be a strong team player who is able to collaborate across teams and departments.

We’re looking for candidates who:

• Experience working in Python, Node.Js or Go.
• Have Google Cloud Platform and Kubernetes expertise.
• Have a strong track record of delivery of mission critical software at a first class firm

Tech Stack

We use a mix of technologies at Bulb and we have a mindset of picking the best tool for the job rather than railroading technical decision making. We have a strong bias towards open-source and we aim to quickly adopt emerging technologies where we think it will drive improvements for our business.

Some of the technologies we’re currently using in our production stack are:

• Node.js and Typescript (ts-node)
• Python > 3.5 with typehints and coroutines using async/await.
• React/React-Native and the Redux architecture on the front-end.
• MySQL/Postgres for relational data storage. BigQuery for timeseries data.
• Google Cloud Pub/Sub and Kafka for messaging.
• CircleCI for automated builds and staging deployments.
• Kubernetes and Docker for containerization, scheduling and running services.
• Google Cloud Platform for our infrastructure.

As part of your day to day role you will:

• Be working on designing, developing and maintaining software that is fundamental to Bulb’s business, typically providing services that offer an API for our tooling to interact with.
• Be working closely with internal and external stakeholders to rapidly deliver new services, enhancements, and the occasional bug fix.
• Build strong partnerships across the engineering group at Bulb to drive best practice internally.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We’re use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.
• We reflect the Bulby working culture.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

About Bulb

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences.

Based in the heart of London’s vibrant startup community, we are also the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about helping its industry become a more inclusive and diverse place and we work hard to lead by example in this.

Responsibilities

• Work within the technology team to help increase the general quality of our websites and apps
• Analyse requirements of new features and ensure we’re testing the right things
• Report and prioritise bugs and issues raised in a variety of channels
• Build and execute manual end-to-end test plans across our websites and apps
• Contribute to automated test suites by writing tests or pairing with developers
• Communicate with stakeholders and our customer experience team

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

• Experience in website and mobile testing within a start-up environment
• Excellent communication and documentation skills
• Experience in user acceptance and regression testing
• Can take a context driven approach to testing
• An understanding of software engineering processes
• Nice to have: knowledge of automated end-to-end testing techniques and tool

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team.

• We practice Kanban and work lean.

• Work is not siloed, you’re able to test and have a view of all the features the team are working on.

• We use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Application Closing Date: 30th September 2019

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences. We’re also the first and only UK energy supplier to achieve B Corp status.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

You'll spend your time

• Writing, and managing indicator of compromise queries across Bulb’s aggregated logs.
• Responding to, triaging, and investigating potential incidents across Bulb’s laptops, servers, network devices, and cloud systems.
• Teaching other engineers on Bulb’s infrastructure team how to do alert triage.
• Performing and automating in-house network and host security testing.
• Managing third-party penetration tests.
• Acting as incident manager and running interactions with external incident response and forensics teams in the event of a major incident.
• Working with infrastructure automation teams to ensure that programmatically-driven security policies are correct.
• Implementing security orchestration and automation on top of tools like BetterCloud and Okta.

• 3-5 years work experience in operational security
• Hands-on experience with:
  • Basic penetration testing tooling like Nessus and Metasploit
  • Writing and triaging production security alerts against large data sets, ideally with Splunk Enterprise Security
  • Security configuration in Docker, Kubernetes, and Istio
  • MISP and other community-centric threat intelligence collections
  • Hardening Windows and Linux servers and common services
  • AWS, GCP, and cloud security and automation tools like Forsetti and Terraform
  • Identity and Access Management systems like GSuite, Azure AD, and Okta, and authentication integration via OAuth, SAML, and LDAP
  • Host policy automation using Jamf for OSX and Microsoft Group Policy Objects
  • Zeek and Packetfence for on-premises network security

• Some on-call will be required
• Experience mentoring other engineers in security
• Able to act as a cheerleader and champion for security at Bulb
• Ability to thrive and succeed in a dynamic, fast growing, startup environment

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Bulb is a technology-led renewable energy company. Bulb is making energy simpler, cheaper, greener for its members.

Our Data Science group is responsible for the full lifetime of our data products; from sourcing data, analysis and reporting, training and deploying Machine Learning models; there are huge opportunities to apply Data Science right across Bulb.

Bulb cares deeply about helping the technology industry become a more inclusive and diverse place and we work hard to lead by example.

Responsibilities:

• Analyse data and report results to help inform decision making

• Use data insights to design and build Machine Learning algorithms

• Design and perform experiments to test the effectiveness of products we build and actions we take

• Mentor junior data scientists and collaborate and advise on projects

At Bulb we want to hire people with the experience necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

We’re looking for candidates who have the following:

• Masters/PhD or equivalent experience in a quantitative field such as Statistics, Computer Science, Applied Sciences or Operational Research

• 5+ years experience applying Machine Learning to real-world problems

• Comfortable coding in Python and SQL

• Comfortable with challenging prescribed thinking

• Exceptional communication skills, able to communicate complex ideas in a simple fashion

Experience with cloud infrastructure (GCP, AWS, Azure) would be considered beneficial.

At Bulb, we offer:

• A chance to be part of a growing technology startup, helping to shape the future of energy

• A collaborative, flexible and friendly environment

• A competitive salary, share options and bonus

• 25 days holiday

• Enhanced parental leave

• A training budget, healthcare and a pension plan with employer contributions, childcare voucher scheme, cycle to work scheme

• Great coffee, teas and fruit

The Bulb Platform team are building a completely Greenfield system for a set of core services responsible for things like Billing, Metering and Account Management. It’s the software at the very heart of Bulb’s business and absolutely vital to both our day-to-day operations and its future ambitions.

As a Python Engineer you will:

• Be a strong advocate for software engineering best practice, taking pleasure from clean code, you have a predilection for TDD, and you’re a fan of pairing.
• Have strong design skills, be capable of conducting design reviews and be familiar with Cloud Patterns and the Microservices architectural style.
• Be able to support software builds and contribute to keeping systems up and running by getting involved in deployment, monitoring and logging.
• Be keen to learn about the idiosyncrasies of the energy industry.
• Be resourceful, and capable of going and figuring out a complex problem which may sometimes only be loosely defined.
• Be able to learn new technologies rapidly, and be able to share that learning with others.
• Be a strong team player who is able to collaborate across teams and departments.

We’re looking for candidates who:

• Have at least 5 years experience of working in Python, Node.Js or Go.
• Have Google Cloud Platform and Kubernetes expertise.
• Have a strong track record of delivery of mission critical software at a first class firm

Tech Stack

We use a mix of technologies at Bulb and we have a mindset of picking the best tool for the job rather than railroading technical decision making. We have a strong bias towards open-source and we aim to quickly adopt emerging technologies where we think it will drive improvements for our business.

Some of the technologies we’re currently using in our production stack are:

• Node.js and Typescript (ts-node)
• Python > 3.5 with typehints and coroutines using async/await.
• React/React-Native and the Redux architecture on the front-end.
• MySQL/Postgres for relational data storage. BigQuery for timeseries data.
• Google Cloud Pub/Sub and Kafka for messaging.
• CircleCI for automated builds and staging deployments.
• Kubernetes and Docker for containerisation, scheduling and running services.
• Google Cloud Platform for our infrastructure.

As part of your day to day role you will:

• Be working on designing, developing and maintaining software that is fundamental to Bulb’s business, typically providing services that offer an API for our tooling to interact with.
• Be working closely with internal and external stakeholders to rapidly deliver new services, enhancements, and the occasional bug fix.
• Build strong partnerships across the engineering group at Bulb to drive best practice internally.

Team Structure

Teams at Bulb are cross-functional, self-organised and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We’re use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.
• We reflect the Bulby working culture.

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver a Trust Pilot score of 9 out of 10.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

Currently the following pods are looking for Senior Software Engineers:

Member

Help us create applications and services that allow our members to manage their accounts via desktop, mobile, SMS and email. You’d be working in a multi disciplinary team with developers, testers, designers, product managers and subject matter experts, developing across the full stack. We’ve got ambitious targets for customer self service and we’re always looking for innovative and exciting new ideas.

Energy Specialist Technology

We enable the Energy Specialist team to provide the best member service in the energy industry. You'll be using technology in interesting ways to automate tasks, simplify workflows, and build improvements to members experiences across products to reduce the need for them to get in touch with us. We're always on the lookout for making things better as we grow.

Growth

Smart

We're responsible for the smart meter rollout at Bulb. This includes everything from allowing member to booking meter installations to the Bulb Account experience once you have a smart meter and analysing the usage data to help us buy energy more efficiently. We're a multi disciplinary team and work closely with the experience team to ensure our members get the best smart meter experience.

Prepay

This is the team managing the whole experience for our members with smart or traditional prepayment meters. Prepay meters are the ones you have to top up to get energy at home. These customers have often been neglected and ripped off by the energy industry, we’re working to solve that - to deliver a great product at the affordable price people deserve.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

• You take pleasure from clear code, see writing tests as an integral part of the development process and understand the benefit of writing code and tests in small increments.
• You are keen to learn new technologies and have ideas about how we do things better
• You like solving both real world and technical problems
• You are an enthusiastic team player who enjoys collaborating across teams and departments
• You are passionate about learning and your own professional development

The Stack

At Bulb we use a wide variety of technologies. While we have core technologies that we work with, we're always trying to pick the best tool for the job, and are always looking at what's on the horizon.
Our stack currently includes:

• Node, Typescript, Koa, Redux, React, React Native, Webpack, Babel, Flow
• Circle CI, Kubernetes, Docker and Google Cloud Platform

We use Git for source control, write tests and run continuous integration, and review each other’s code through pull requests.

Ideally, you would be familiar with these technologies or similar patterns; notably, Typescript/Javascript coupled with React is a core technology for us. But we’re more interested in your broad experience of software development than of specific tools or libraries. You should be comfortable getting up-to-speed quickly in new tools and platforms. You should be pragmatic and experienced enough to know when a different choice of technology would be more suitable, and comfortable leading explorations into new technologies.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Scrum/Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We’re use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.
• We reflect the Bulby working culture.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Date of posting: 25th June 2019

Application Closing Date: December 2019

Competitive Salary Applies