Making energy better
You might have heard that Bulb is in special administration. You can read more on our blog.
We're operating as normal and cracking on with our mission to help our members lower their energy bills and cut carbon emissions. We're still hiring important roles to help us meet our mission during this time.
Making a difference
We've given a lot of thought to what makes Bulb, well, Bulb. We worked with the whole team to define our culture, and the skills and behaviours that go along with it:
Significant impact
We care about the impact our work has and love seeing results. We like thinkers, but we really like doers.
Communicate clearly
We don't fluff things up to make us sound clever. We say what we mean, clearly and concisely.
Continuous improvement
We don't do things because "that's how they've always been done". Using data, we find a better way.
And we're proud to be building a better kind of company. We're a Living Wage Employer and certified B Corp, working to demonstrate how business can be a force for good.
Working at Bulb
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Private Healthcare
Private health insurance from Vitality, which includes a reward programme designed to help people lead healthier lifestyles.
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Holiday
33 days holiday a year (including bank holidays), and the option to buy up to 5 more. We're building a company, and we all need a break.
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Sabbatical
After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
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Mental health support
Comprehensive support for your mental health through our partners UnMind, HelloSelf and Sanctus.
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Wellbeing
Activities to improve your physical and mental wellbeing, including office yoga and meditation. Bring your whole self to work.
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Parental leave
12 weeks of full pay for maternity, paternity or adoption leave, to help you balance work with new additions to the family.
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Cycle-to-work
We're registered under the Cycle-to-Work scheme so you can buy a bike and accessories tax-free. Enjoy a carbon-free commute on us.
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Quarterly reviews
We review performance, promotions and salaries every quarter so we make sure to recognise when your roles and responsibilities grow.
Open roles
Find the right fit
Engineering
Description
Hello, we’re Bulb. The energy company. Bulb is currently in special administration. We’re operating as normal and hiring important roles to help us meet our mission during this time. We power over one million homes with green energy and are here to help people lower their energy bills and cut carbon emissions. We’re an accredited Living Wage Employer and certified B Corp. Current Bulb benefits – from private healthcare to holiday – will continue to be offered to new team members who join during special administration.
We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver an excellent Trustpilot score.
We work in project-based sprints in integrated teams and encourage an open and transparent working environment.
As a Senior SRE Engineer you will:
* Be passionate about platform engineering and delivery whilst striving for continuous improvement
* Help to build an SRE mindset across engineering and drive adoption of SRE practices
* Run regular SRE training for other engineers at Bulb
* Lead and iterate Bulb’s strategy for incident response and on-call
* Build and maintain reusable Terraform modules for PagerDuty and Datadog to drive adoption of new features
* Contribute to and assess new tools and ideas to meet short term and strategic goals
* Build and maintain internal libraries to help ensure all of engineering can easily build reliable and scalable systems
* Help product teams to design and build scalable and reliable systems by reviewing designs and code
* Work closely with Security to ensure a secure technology platform for the rest of engineering
* Aggregate SLOs to provide a single pane of glass measurement on reliability at Bulb
* Track incident response SLAs across engineering, and use data to identify improvements to the incident response process
* Lead response to critical company wide incidents
Requirements
Here are some of the things we think will be valuable, but we're also open-minded. If you recognise any of these traits and you are passionate about the technologies mentioned then we’d love for you to send us an application.
* Strong experience and deep knowledge of Python or Typescript
* Google Cloud Platform and Kubernetes expertise
* Good understanding of system engineering areas of expertise: Linux, Disk I/O, Networking, VPNs
* Have implemented SLOs to drive product improvements
* Have used error budgets to create control loops in teams
* Proving resilience via failure injection (chaos monkey), scalability via load and stress testing
* Experience responding to critical incidents and being on-call out of hours
* Experienced with relational databases
* Experienced with Terraform or other infrastructure automation tools
* Familiarity with event based architectures
* Continuous delivery - principles and pragmatics of dealing with build pipelines, artefact repositories, zero-downtime deployment and so on
* Have scaled an on-call program from one team to many product teams
Perks at Bulb
Life at Bulb comes with many perks. On top of being part of a friendly and dynamic environment, you’ll get:
• 12 weeks of full pay for maternity, paternity or adoption leave
• Competitive salary, discretionary share options and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
• One month sabbatical leave after your first year
• Visa sponsorship and relocation allowance
We’re working remotely to protect our team during the coronavirus pandemic. This role is based in our London office, but we’re open to distributed working (with ad-hoc meetings in London once lockdown restrictions have eased.
We’re building a diverse, inclusive team
You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.
Description
Hello, we’re Bulb. The energy company.
Bulb is currently in special administration. We’re operating as normal and hiring important roles to help us meet our mission during this time. We power over one million homes with green energy and are here to help people lower their energy bills and cut carbon emissions.
We’re an accredited Living Wage Employer and certified B Corp. Current Bulb benefits – from private healthcare to holiday – will continue to be offered to new team members who join during special administration.
Current Bulb benefits – from private healthcare to holiday – will continue to be offered to new team members who join during special administration.
As a Software Engineer, you’ll join a team and play a key role in contributing to Bulb's wider goals and helping our members (by the way, we refer to our customers as members). You could be developing new products for members with smart meters or electrical vehicles; improving customer experience to better serve our members; making it easier to understand energy usage, be greener and save money.
You'll help Bulb grow quickly by leveraging your knowledge and technology. At Bulb we value empathetic, collaborative people who are always looking to improve our products and processes. We like to act quickly and improve our products by using data and insights gained from our members’ experience using our services. You’ll also have the opportunity to contribute to Bulb’s wider product and engineering culture. That could be delivering a talk in our monthly ‘Making Bulb’ meet up, contributing to Bulb’s Solar Design System, or something new, surprise us!
Read more about our hiring process - it includes interview tips! https://bulb.co.uk/careers/join-the-team/
What you'll do
• Build and shape Bulb products using our modern tech stack
• Take ownership of projects including planning, delivery, and technical decisions
• You’ll work closely with your team throughout the project, as you work together to deliver and improve it as you go
• Gather requirements and interact with designers, operations, energy specialists
• Use data to guide product and engineering decisions to focus on what matters most
• Learn about new technologies, the energy industry and member service
Who you are
• You collaborate well with others, you're curious, ask questions and love learning
• Comfortable in an agile and fast changing environment
• Care about what you do, Bulb’s mission, the code you write, the products you ship
• Want to make an impact by helping our members and the planet
• Love technology and making things better
Our Tech Stack
At Bulb, we're building technical solutions for our 1.7 million members worldwide. This means we're always considering how our products and services will work at scale. We also ensure our products are built with high standards in mind. This is our current stack:
We’d like to highlight this is not a list of requirements and we encourage you to apply regardless. However, you should have an interest in learning about it.
• NodeJS, TypeScript
• React and React Native, GraphQL on the front-end
• Google Cloud Platform (Google Kubernetes Engine, Big Query, Google PubSub)
• Postgres, MySQL
• Docker, CircleCI, Argo
• Terraform
• Datadog
Perks at Bulb
Life at Bulb comes with many perks. On top of being part of a friendly and dynamic environment, you’ll get:
• 12 weeks of full pay for maternity, paternity or adoption leave
• Competitive salary, discretionary share options and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
• One month sabbatical leave after your first year
• Visa sponsorship and relocation allowance
We’re currently working remotely to protect our team during the coronavirus pandemic. This role is based in our London office and we'll return on an ad-hoc basis once lockdown restrictions have eased.
We’re building a diverse, inclusive team
You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.
Experience
Description
Hello, we’re Bulb. The energy company.
Bulb is currently in special administration. We’re operating as normal and hiring important roles to help us meet our mission during this time. We power over one million homes with green energy and are here to help people lower their energy bills and cut carbon emissions.
We’re an accredited Living Wage Employer and certified B Corp. Current Bulb benefits – from private healthcare to holiday – will continue to be offered to new team members who join during special administration.
As a leader in our member service team, this role is critical to Bulb.
Delivering delightful, effortless service for our members is at the heart of Bulb, it not only helps us grow through members recommending us to friends and family but it’s also often the moment of truth for members and leaves a lasting impression.
We’re looking for someone with 36 months + experience managing customer service teams or leadership experience. You will need to be adept at organising, motivating and developing teams, have a proven record for creative problem-solving and show a strong focus on continuous improvement.
This role will report into the VP Experience and is responsible for managing multiple (~6) member service pods. We refer to teams as pods. Each pod has a Pod Leader (PL) that manages a team of up to 15 people focused on member service.
What you’ll do
Deliver fantastic service for our members
- Instill a strong sense of customer service and ensure each pod is set up to provide the best possible experience to our members
- Identify opportunities for and ensure a focus on continuous improvement in our member service technology, systems, processes and ways of operating
- Be a point of escalation for complex member complaints; coaching team members through how to solve where possible.
- Ensure knowledge-sharing and communication within and across pods to increase the effectiveness of the whole service team
- Work with central Service Operations team to optimise scheduling, capacity planning and resource allocation
- Use reporting and analysis to monitor performance, make decisions and recommendations
Manage and develop a great team
- Coach, develop and mentor Pod Leaders and to support them get the best from their teams of Energy Specialists (ES) in an effective and sustainable way
- Play a key role in helping us to become an exceptional place to work for the ambitious Energy Specialists we hire
- Support the interviewing and hiring for new Pod Leaders, and Energy Specialists
Collaborate and contribute to Bulb’s overall success
- Work with the UK GM and other Team Leaders to set clear objectives, prioritise efficiently and orient the service team to what matters the most
- Collaborate with Product Management organisation to ensure Make It Better ideas from the service team are prioritised appropriately and acted upon
- Support broader efforts to ensure Bulb’s long term business success as part of the wider management team
What you’ll bring to Bulb
Experience
- Experience working in high pressure, high growth environments
- Strong track record of systems and process improvement
Skills / attributes
- Strong management capabilities that include developing and achieving goals and objectives in high pressure environments - combining the operational day-to-day management of teams with empathy, coaching, motivational techniques, and an ability to develop the team
- Strong verbal and written communications skills, 1:1 as well as to larger audiences
- Robust problem solving and process improvement techniques (Lean/Six Sigma a bonus skill set)
- Analytical, data-driven mindset
- An ability to work across teams and with people at all levels
- Organised and structured to work across teams at pace
- Ability to influence change and support change management activities
Bulby Benefits
- Be part of a growing technology startup and help shape the future of energy
- Collaborative, flexible, and friendly environment
- Competitive salary, discretionary share options and bonus
- 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
- 12 weeks of full pay for maternity, paternity or adoption leave
- Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
- Cycle to work scheme
- One month sabbatical leave after your first year
We’re building a diverse, inclusive team
You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.
Read more about our hiring process - it includes interview tips! https://bulb.co.uk/careers/join-the-team/
Description
Hello, we’re Bulb. The energy company.
Bulb is currently in special administration. We’re operating as normal and hiring important roles to help us meet our mission during this time. We power over one million homes with green energy and are here to help people lower their energy bills and cut carbon emissions.
We’re an accredited Living Wage Employer and certified B Corp. Current Bulb benefits – from private healthcare to holiday – will continue to be offered to new team members who join during special administration.
Our Energy Specialists are at the heart of Bulb
What you’ll do
Problem Solving
You’ll be helping members with their accounts (on the phone, email and chat), answering questions about Bulb, contacting other energy suppliers and learning huge amounts about the energy industry and developing technologies (such as smart meters and electric vehicles). You’ll need to apply logic and use creativity and imagination to solve issues that have many possible solutions. We use technology to build the tools that will help you delight our members.
Work in a great team
As your experience grows, you’ll take on more responsibility within your team. Our Energy Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. You’ll have regular socials and team meetings, being part of an inclusive culture. You’ll have a catch up with your manager weekly and a performance review each quarter, where we’ll track your progression on our Energy Specialist level framework.
Continuous learning
We believe that continuous improvement means continuous learning. You’ll quickly master the ability to switch between skill sets, to suit various channels and roles. At other energy companies, customers might be handed around to different departments, but at Bulb, our Energy Specialists are empowered to handle any query from beginning to end.
You’ll also have the opportunity to rotate into different teams and specialise in more complex areas of Bulb.
Requirements
We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment. If you recognise yourself in any of the requirements, we'd love to hear from you
- You have a minimum of 1 year of experience in a phone based customer service role or you're a Graduate
- You work well with structure in your day
- You’re motivated by hitting and exceeding targets
- You care deeply about how companies treat their customers
- You’re able to work in shift patterns
- You’re resilient and you cope well with difficult situations
- You have a high speed internet connection and a quiet comfortable place to work in the UK
There are some other things we think will be valuable in the role:
- You have excellent communication and writing skills
- You can think on your feet and use your initiative in ambiguous situations
- You’re comfortable with numbers and learning new technology
- You’re reliable, energetic and able to prioritise effectively
- You see obstacles as challenges and you enjoy complex problem solving
- You relish the idea of self learning and personal development
Bulby Benefits
- £24,000 salary and bonus
- Collaborative, flexible, and friendly environment
- 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
- 12 weeks of full pay for maternity, paternity or adoption leave
- Healthcare after passing probation, life insurance, and a pension plan with employer contributions
- One month sabbatical leave after your first year
- Be part of a growing technology startup and help shape the future of energy
We’re building a diverse, inclusive team
You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.
Description
Hello, we’re Bulb. The energy company.
Bulb is currently in special administration. We’re operating as normal and hiring important roles to help us meet our mission during this time. We power over one million homes with green energy and are here to help people lower their energy bills and cut carbon emissions.
We’re an accredited Living Wage Employer and certified B Corp. Current Bulb benefits – from private healthcare to holiday – will continue to be offered to new team members who join during special administration.
Our Energy Specialists are at the heart of Bulb
What you’ll do
Problem Solving
You’ll be helping members with their accounts (on the phone, email and chat), answering questions about Bulb, contacting other energy suppliers and learning huge amounts about the energy industry and developing technologies (such as smart meters and electric vehicles). You’ll need to apply logic and use creativity and imagination to solve issues that have many possible solutions. We use technology to build the tools that will help you delight our members
Work in a great team
As your experience grows, you’ll take on more responsibility within your team. Our Energy Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. You’ll have regular socials and team meetings, being part of an inclusive culture. You’ll have a catch up with your manager weekly and a performance review each quarter, where we’ll track your progression on our Energy Specialist level framework.
Continuous learning
We believe that continuous improvement means continuous learning. You’ll quickly master the ability to switch between skill sets, to suit various channels and roles. At other energy companies, customers might be handed around to different departments, but at Bulb, our Energy Specialists are empowered to handle any query from beginning to end.
You’ll also have the opportunity to rotate into different teams and specialise in more complex areas of Bulb.
Requirements
We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment. If you recognise yourself in any of the requirements, we'd love to hear from you
- You have a minimum of 1 year of experience in a phone based customer service role or you're a Graduate
- You work well with structure in your day
- You’re motivated by hitting and exceeding targets
- You care deeply about how companies treat their customers
- You’re able to work in shift patterns
- You’re resilient and you cope well with difficult situations
There are some other things we think will be valuable in the role:
- You have excellent communication and writing skills
- You can think on your feet and use your initiative in ambiguous situations
- You’re comfortable with numbers and learning new technology
- You’re reliable, energetic and able to prioritise effectively
- You see obstacles as challenges and you enjoy complex problem solving
- You relish the idea of self learning and personal development
Bulby Benefits
- £27,000 salary and bonus
- Collaborative, flexible, and friendly environment
- 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
- 12 weeks of full pay for maternity, paternity or adoption leave
- Healthcare after passing probation, life insurance, and a pension plan with employer contributions
- One month sabbatical leave after your first year
- Be part of a growing technology startup and help shape the future of energy
We’re building a diverse, inclusive team
You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.
Thinking of applying?
Check out our advice on interviewing and onboarding at Bulb.
Nothing that's the right fit?
Drop us a line on careers@bulb.co.uk and we'll let you know when new roles open up.
Making Bulb
Stop by our blog and hear from the team about building the UK's fastest-growing energy company.
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