Making energy better
You might have heard that Bulb is in special administration. You can read more on our blog.
We're operating as normal and cracking on with our mission to help our members lower their energy bills and cut carbon emissions. We're still hiring important roles to help us meet our mission during this time.
Making a difference
We've given a lot of thought to what makes Bulb, well, Bulb. We worked with the whole team to define our culture, and the skills and behaviours that go along with it:
Significant impact
We care about the impact our work has and love seeing results. We like thinkers, but we really like doers.
Communicate clearly
We don't fluff things up to make us sound clever. We say what we mean, clearly and concisely.
Continuous improvement
We don't do things because "that's how they've always been done". Using data, we find a better way.
And we're proud to be building a better kind of company. We're a Living Wage Employer and certified B Corp, working to demonstrate how business can be a force for good.
Working at Bulb
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Private healthcare
Medical insurance and reward programme from Vitality, plus a healthcare cash plan to reimburse you for certain dental, optical and specialist treatments.
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Holiday
33 days holiday a year (including bank holidays), and the option to buy up to 5 more. We want you to use them all, too.
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Sabbatical
For every 12 months of service at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
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Mental health support
Comprehensive support for your mental health through our partners UnMind, HelloSelf and Sanctus.
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Wellbeing
Activities to improve your physical and mental wellbeing, including virtual yoga, meditation and other workouts.
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Parental leave
12 weeks of full pay for maternity, paternity, or adoption leave, to help you balance work with new additions to the family.
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Life assurance
Life assurance policy with Aviva which pays out 5 times your annual salary to a named next of kin if a Bulb team member dies.
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Cycle-to-work
We're registered under the Cycle-to-Work scheme so you can buy a bike and accessories tax-free. Enjoy a carbon-free commute on us.
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Quarterly reviews
We review performance, promotions and salaries every quarter so we make sure to recognise when your role and responsibilities grow.
Open roles
Find the right fit
Experience
Description
Hello, we’re Bulb. The energy company.
Bulb is currently in special administration. We’re operating as normal and hiring important roles to help us meet our mission during this time. We power over one million homes with green energy and are here to help people lower their energy bills and cut carbon emissions.
We’re an accredited Living Wage Employer and certified B Corp. Current Bulb benefits – from private healthcare to holiday – will continue to be offered to new team members who join during special administration.
As a leader in our member service team, this role is critical to Bulb.
Delivering delightful, effortless service for our members is at the heart of Bulb, it not only helps us grow through members recommending us to friends and family but it’s also often the moment of truth for members and leaves a lasting impression.
We’re looking for someone with 36 months + experience managing customer service teams or leadership experience. You will need to be adept at organising, motivating and developing teams, have a proven record for creative problem-solving and show a strong focus on continuous improvement.
This role will report into the VP Experience and is responsible for managing multiple (~6) member service pods. We refer to teams as pods. Each pod has a Pod Leader (PL) that manages a team of up to 15 people focused on member service.
What you’ll do
Deliver fantastic service for our members
- Instill a strong sense of customer service and ensure each pod is set up to provide the best possible experience to our members
- Identify opportunities for and ensure a focus on continuous improvement in our member service technology, systems, processes and ways of operating
- Be a point of escalation for complex member complaints; coaching team members through how to solve where possible.
- Ensure knowledge-sharing and communication within and across pods to increase the effectiveness of the whole service team
- Work with central Service Operations team to optimise scheduling, capacity planning and resource allocation
- Use reporting and analysis to monitor performance, make decisions and recommendations
Manage and develop a great team
- Coach, develop and mentor Pod Leaders and to support them get the best from their teams of Energy Specialists (ES) in an effective and sustainable way
- Play a key role in helping us to become an exceptional place to work for the ambitious Energy Specialists we hire
- Support the interviewing and hiring for new Pod Leaders, and Energy Specialists
Collaborate and contribute to Bulb’s overall success
- Work with the UK GM and other Team Leaders to set clear objectives, prioritise efficiently and orient the service team to what matters the most
- Collaborate with Product Management organisation to ensure Make It Better ideas from the service team are prioritised appropriately and acted upon
- Support broader efforts to ensure Bulb’s long term business success as part of the wider management team
What you’ll bring to Bulb
Experience
- Experience working in high pressure, high growth environments
- Strong track record of systems and process improvement
Skills / attributes
- Strong management capabilities that include developing and achieving goals and objectives in high pressure environments - combining the operational day-to-day management of teams with empathy, coaching, motivational techniques, and an ability to develop the team
- Strong verbal and written communications skills, 1:1 as well as to larger audiences
- Robust problem solving and process improvement techniques (Lean/Six Sigma a bonus skill set)
- Analytical, data-driven mindset
- An ability to work across teams and with people at all levels
- Organised and structured to work across teams at pace
- Ability to influence change and support change management activities
Bulby Benefits
- Be part of a growing technology startup and help shape the future of energy
- Collaborative, flexible, and friendly environment
- Competitive salary, discretionary share options and bonus
- 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
- 12 weeks of full pay for maternity, paternity or adoption leave
- Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
- Cycle to work scheme
- One month sabbatical leave after your first year
We’re building a diverse, inclusive team
You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.
Read more about our hiring process - it includes interview tips! https://bulb.co.uk/careers/join-the-team/
Description
Hello, we’re Bulb. The energy company.
Bulb is currently in special administration. We’re operating as normal and hiring important roles to help us meet our mission during this time. We power over one million homes with green energy and are here to help people lower their energy bills and cut carbon emissions.
We’re an accredited Living Wage Employer and certified B Corp. Current Bulb benefits – from private healthcare to holiday – will continue to be offered to new team members who join during special administration.
Our Energy Specialists are at the heart of Bulb
What you’ll do
Problem Solving
You’ll be helping members with their accounts (on the phone, email and chat), answering questions about Bulb, contacting other energy suppliers and learning huge amounts about the energy industry and developing technologies (such as smart meters and electric vehicles). You’ll need to apply logic and use creativity and imagination to solve issues that have many possible solutions. We use technology to build the tools that will help you delight our members.
Work in a great team
As your experience grows, you’ll take on more responsibility within your team. Our Energy Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. You’ll have regular socials and team meetings, being part of an inclusive culture. You’ll have a catch up with your manager weekly and a performance review each quarter, where we’ll track your progression on our Energy Specialist level framework.
Continuous learning
We believe that continuous improvement means continuous learning. You’ll quickly master the ability to switch between skill sets, to suit various channels and roles. At other energy companies, customers might be handed around to different departments, but at Bulb, our Energy Specialists are empowered to handle any query from beginning to end.
You’ll also have the opportunity to rotate into different teams and specialise in more complex areas of Bulb.
Requirements
We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment. If you recognise yourself in any of the requirements, we'd love to hear from you. Please upload your CV in a PDF format so that we can easily read it.
- You have a minimum of 1 year of experience in a phone based customer service role or you're a Graduate
- You work well with structure in your day
- You’re motivated by hitting and exceeding targets
- You care deeply about how companies treat their customers
- You’re able to work in shift patterns
- You’re resilient and you cope well with difficult situations
- You have a high speed internet connection and a quiet comfortable place to work in the UK
There are some other things we think will be valuable in the role:
- You have excellent communication and writing skills
- You can think on your feet and use your initiative in ambiguous situations
- You’re comfortable with numbers and learning new technology
- You’re reliable, energetic and able to prioritise effectively
- You see obstacles as challenges and you enjoy complex problem solving
- You relish the idea of self learning and personal development
As part of your application you will be sent an online assessment called Thrivemap. This helps us to understand more about your ability to perform in the role. You must complete this to be considered for the role.
Bulby Benefits
- £24,000 salary and monthly bonus
- Collaborative, flexible, and friendly environment
- 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
- 12 weeks of full pay for maternity, paternity or adoption leave
- Healthcare after passing probation, life insurance, and a pension plan with employer contributions
- One month sabbatical leave after your first year
We’re building a diverse, inclusive team
You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.
Description
Hello, we’re Bulb. The energy company.
Bulb is currently in special administration. We’re operating as normal and hiring important roles to help us meet our mission during this time. We power over one million homes with green energy and are here to help people lower their energy bills and cut carbon emissions.
We’re an accredited Living Wage Employer and certified B Corp. Current Bulb benefits – from private healthcare to holiday – will continue to be offered to new team members who join during special administration.
Our Energy Specialists are at the heart of Bulb
What you’ll do
Problem Solving
You’ll be helping members with their accounts (on the phone, email and chat), answering questions about Bulb, contacting other energy suppliers and learning huge amounts about the energy industry and developing technologies (such as smart meters and electric vehicles). You’ll need to apply logic and use creativity and imagination to solve issues that have many possible solutions. We use technology to build the tools that will help you delight our members
Work in a great team
As your experience grows, you’ll take on more responsibility within your team. Our Energy Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. You’ll have regular socials and team meetings, being part of an inclusive culture. You’ll have a catch up with your manager weekly and a performance review each quarter, where we’ll track your progression on our Energy Specialist level framework.
Continuous learning
We believe that continuous improvement means continuous learning. You’ll quickly master the ability to switch between skill sets, to suit various channels and roles. At other energy companies, customers might be handed around to different departments, but at Bulb, our Energy Specialists are empowered to handle any query from beginning to end.
You’ll also have the opportunity to rotate into different teams and specialise in more complex areas of Bulb.
Requirements
We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment. If you recognise yourself in any of the requirements, we'd love to hear from you. Please upload your CV in a PDF format so that we can easily read it.
- You have a minimum of 1 year of experience in a phone based customer service role or you're a Graduate
- You work well with structure in your day
- You’re motivated by hitting and exceeding targets
- You care deeply about how companies treat their customers
- You’re able to work in shift patterns
- You’re resilient and you cope well with difficult situations
There are some other things we think will be valuable in the role:
- You have excellent communication and writing skills
- You can think on your feet and use your initiative in ambiguous situations
- You’re comfortable with numbers and learning new technology
- You’re reliable, energetic and able to prioritise effectively
- You see obstacles as challenges and you enjoy complex problem solving
- You relish the idea of self learning and personal development
As part of your application you will be sent an online assessment called Thrivemap. This helps us to understand more about your ability to perform in the role. You must complete this to be considered for the role.
Bulby Benefits
- £27,000 salary and monthly bonus
- Collaborative, flexible, and friendly environment
- 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
- 12 weeks of full pay for maternity, paternity or adoption leave
- Healthcare after passing probation, life insurance, and a pension plan with employer contributions
- One month sabbatical leave after your first year
We’re building a diverse, inclusive team
You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.
People
Description
6 month Fixed Term Contract
Bulb is currently in special administration. We’re operating as normal and hiring important roles to help us meet our mission during this time. We power over one million homes with green energy and are here to help people lower their energy bills and cut carbon emissions. We’re an accredited Living Wage Employer and certified B Corp.
The People team is critical in helping Bulb operate as normal during this time. This role will report into the Head of People Operations and will help us deliver a great employee experience by ensuring our people processes, systems and operations run smoothly. This is a multifaceted role where you’ll be involved in a range of people activities, it's the perfect opportunity for someone wanting to learn, grow and make an impact.
You’ll be involved in a number of core processes like onboarding, organisational changes, quarterly performance reviews, and support our payroll lead to deliver payroll each month giving you exposure to all elements of the employee lifecycle.
What you'll do:
* Manage general people administration for our core processes like onboarding (generating contracts) and organisational changes (drafting letters).
* Carry out exit interviews to gain insight from our leavers on how we can make the employee experience better.
* Ensure our data in the people system is always accurate and up to date.
* Work closely with our Payroll Lead to ensure our team members are paid accurately and on time.
* Provide support on ad hoc data requests and wider people activities.
What you'll bring to Bulb:
* You work in a structured and organised way, with a keen eye for attention to detail.
* You can use your initiative, and adapt to changing priorities.
* An innovative problem solver who is proactive and loves to get things done.
* You enjoy working independently as well as working in a team environment.
* You care deeply about how companies treat their current and potential employees.
* Enjoy working with people and providing a great employee/candidate experience.
* You’ll ideally have worked in a People team and dealt with confidential employee and payroll data.
Bulby Benefits
*Be part of a B corp technology company and help shape the future of energy
*Collaborative, flexible, and friendly environment
*33 days holiday a year (including bank holidays) and the option to buy up to 5 more
*Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
*Comprehensive mental health support through our partners.
*One-month unpaid sabbatical leave after your first year
Read more about our hiring process - it includes interview tips!https://bulb.co.uk/careers/join-the-team/
We’re building a diverse, inclusive team
You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.
Description
Bulb is currently in special administration. We’re operating as normal and hiring important roles to help us meet our mission during this time. We power over one million homes with green energy and are here to help people lower their energy bills and cut carbon emissions. We’re an accredited Living Wage Employer and certified B Corp.
We're looking for a Talent Specialist to help support our hiring during this critical period. You must have a background in an in-house recruitment team, ideally within a rapidly growing company.
Read more about our hiring process - it includes interview tips! https://bulb.co.uk/careers/join-the-team/
Your mission is to:
• Establish the best ways to attract talent for a wide variety of roles
• Develop Bulb’s employer brand and establish Bulb as an employer of choice
• Use data to identify pipeline bottlenecks and proactively make hiring processes better
• Partner with our hiring managers to support them through their hiring initiatives including onboarding, talent mapping and salary benchmarking
• Proactively look for opportunities to leverage technology to improve recruitment efficiency and quality
• Provide an outstanding candidate experience at all stages of the hiring process, even when candidates are unsuccessful
A bit about you:
• You are organised, love moving fast but efficiently on decisions, and have established techniques for doing so
• You're passionate about candidate experience
• You are a skilled interviewer, you have great judgment and a range of methods that help you assess a candidate quickly
• You feel comfortable dealing with ambiguity and an ever changing fast paced environment
• You can both design and execute recruiting strategy, including promoting Bulb, candidate management and improving diversity
• You are a confident communicator and influencer, comfortable talking to people of any level, whether it’s in person, on the phone or in writing. You understand how best to adapt your approach to your audience
• You're a big fan of data and metrics and you can use data to influence decisions
We’re building a diverse, inclusive team
You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.
Thinking of applying?
Check out our advice on interviewing and onboarding at Bulb.
Nothing that's the right fit?
Drop us a line on careers@bulb.co.uk and we'll let you know when new roles open up.
Making Bulb
Stop by our blog and hear from the team about building the UK's fastest-growing energy company.
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