“Our house is on fire” — Greta Thunberg

What’s the most important thing you could be working on right now? Join Bulb to spend eight hours a day saving the planet. We’re the biggest green energy supplier in the UK, and we got here by being technology led, and user focused.

As part of the Content, Design and Research team you will be working with multiple product teams to solve problems, develop new products and services, and make our existing products the best they can be. Between helping our customers understand their energy use, developing new products for electric vehicle owners, helping vulnerable people get the support they need, setting great design standards through the design system, you won’t have a boring day at Bulb.

You’re not going to be working alone. The Content, Design and Research team work closely together. We learn from each other, pair on problems, hang out and eat cake.

We’re very much just-give-it-a-go type of people. When you see an opportunity to make something better, you don’t have to ask anyone’s permission to act on it.

We’re a small team in a fast growing startup, so you will have the opportunity to have a big impact in anything you do.

And we’re the first and only UK energy supplier to achieve B Corp status, because we believe in the power of business to do good in the world.

You will

• Design useful, usable and beautiful experiences for our members.
• Know when to work on your own and when to collaborate with other designers, product managers, researchers, content designers, data scientists and engineers.
• Take ownership of your work from first idea to the day it ships – and beyond.
• Contribute to product decisions, balancing vision with pragmatism.
• Test your designs with members and iterate based on what you’ve learned.
• Run workshops, sketching and critique sessions to help bring new perspectives to the work.
• Find ways to improve our products and spot opportunities for new product ideas.
• Champion inclusive and accessible design.
• Contribute to Bulb’s design system, empowering teams to build better products quickly.
• Help save 6.6 million tonnes of CO2 by the end of this year.

A portfolio showing evidence of

• Thinking analytically about the problem and articulating it well
• Uncovering needs and finding ways to meet them
• Using data and research to show you’ve solved the problem
• Designing for multiple platforms and devices
• Visual design craft and attention to detail
• Simplifying complexity

You can

• Design products that meet user and business needs
• Communicate clearly
• Give and receive constructive feedback
• Work in a team and on your own

We want Bulb to be the best place to work, by creating a diverse and inclusive environment.

• Collaborative, flexible and friendly environment
• Competitive salary, share options and up to 40% quarterly bonus
• 25 days holiday
• Enhanced parental leave
• £1000 and 5 days for training
• Budget for team social activities and lunches
• Healthcare and a pension plan with employer contributions, childcare voucher scheme, cycle to work scheme
• Great coffee, teas and fruit

Bulb is an independent, technology-led green energy company with one mission: to make energy simpler, cheaper and greener. Our unique operating model provides affordable renewable energy to UK homes and businesses. And we’re the first and only UK energy supplier to achieve B Corp status.

We’re looking for a Senior or Lead User Researcher to work closely with our Design, Product, Engineering and Innovation teams. As the voice of our members you’ll deliver insight to help us create high-impact products, enabling millions of members to reduce their bills and lower their carbon emissions. A big challenge, with big results.

In this role you will:

• Be the voice of the user in strategic and tactical discussions across the business, and a strong advocate for user research
• Share the results of user research with senior stakeholders and project teams in compelling, engaging ways
• Partner with Design, Product, Engineering and Innovation teams to identify business problems and opportunities
• Lead your own research, confident you’re using the right methods and approach for every job
• Research across multiple platforms in different ways, from web to mobile, physical products to digital
• Know when and how to dive into the data yourself and when to collaborate with our team of data scientists, for robust qualitative insights backed up with quantitative analysis
• Explore new ways of working – collaborating with, and mentoring less experienced members of the team

At Bulb we want to hire people with the experience necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Relevant Experience

• A solid academic background, with a masters qualification preferred
• Extensive experience in a variety of qualitative design research methods and tools
• Fluency in quantitative research methods and sharp analytical skills
• Being comfortable with SQL, Excel and Python is a bonus. Or a genuine passion to learn – we run in-house training
• High comfort level working in a self-directed environment and navigating ambiguity
• Strong presentation and storytelling skills
• Business savvy, with an ability to think strategically
• Happy to help direct and inspire our design teams to get hands on with research of their own

If that’s you, we offer some great benefits:

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible and friendly environment
• Competitive salary, share options and bonus
• 25 days holiday (excluding bank holidays)
• 1 month sabbatical leave after your first year
• Training budget, healthcare and a pension plan with employer contributions
• Cycle to work scheme
• Free breakfast on Fridays

Bulb is an independent, technology-led green energy company with one mission: to make energy simpler, cheaper, greener. Our unique operating model provides low-cost renewable energy to UK homes and businesses. We’re the first and only UK energy supplier to achieve B Corp status.

But energy is complicated, and people don’t trust things they don’t understand. We use great design to tell a compelling story, make complex things simple and build trust into the relationships we’re creating with our members.

It’s a challenge, but a good one. If you’re up for it, we’d love to hear from you.

In this role you will:
• Work with the Marketing, Growth and Product teams, turning briefs into compelling designs for bulb.co.uk, which are accessible across web, iOS, Android

• Sketch and develop ideas using the right tools to communicate with the right people, whether that’s a whiteboard, paper, post-its, Figma or your sketchbook

• Work with the Research team to understand Bulb’s audiences, what motivates them, and what they need to know

• Collaborate with the Content team to develop the story, knowing when to challenge the brief to move things in new directions

• Choose the best medium for the message, for example commissioning illustration, creating charts, interactive tools, animations or video

• Work with our design system, Solar, and develop it further by collaborating with the team to create and define new assets

• Work with developers and engineers for pixel perfect delivery every time

• Collaborate with the broader design team to ensure a consistent, creative, member-focussed approach in everything we do

• Be an active team player, participating in crits, sprint and project planning

We want to hire people with the experience necessary to get going quickly at Bulb. We’re growing fast, so you should also feel comfortable working in a changing environment, helping to develop our collaborative, creative team.

Our ideal candidate will have:

• An outstanding portfolio, showcasing your experience in idea generation, typography, visual and responsive web design

• The confidence and ability to take a brief from a sketch to polished delivery with minimal supervision

• Expert knowledge of industry-standard creative tools

• Experience designing for accessibility

• Excellent written and verbal communication skills

• Experience commissioning illustration and photography

• Strong opinions loosely held

• Some knowledge of HTML, CSS and JavaScript is a big plus

Bulb cares deeply about helping the technology industry become a more inclusive and diverse place, and work hard to lead by example.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Bulb is making energy simpler, cheaper and greener. We’re an independent, technology-led green energy company. Our unique operating model provides low-cost renewable energy to UK homes and businesses. And we’re the first and only UK energy supplier to achieve B Corp status.

Energy can be complicated, and people don’t trust things they can’t understand. Great writing helps us to tell a compelling story. And it helps us to make complex things simple.

So we’re looking for a full-time copywriter to join our team.

On a day-to-day basis, you’ll:

• Write compelling copy that sticks to our brand principles and our tone of voice.
• Work closely with the Growth and Press teams to develop copy that helps to build Bulb’s reputation with members, press and policymakers.
• Work closely with the Growth team to create extraordinary, entertaining content for our members. This could include marketing pages, blog posts, in-depth online guides, printed materials and more.
• Write and test copy to make sure our members are making choices they believe in and understand.
• Proofread, adapt and edit copy from other team members.

We want to hire people with the experience necessary to get going quickly at Bulb. But we're also interested in people who want to learn new things and feel comfortable working in a changing environment.

These are some of the things we think will be valuable in this role:

• 3-4 years in a copywriting role
• Proven self-starter
• Experience writing for a publication, organisation or company
• Experience in a digital environment, with data-driven objectives
• Experience in creating a range of content including creative copywriting, blog posts, performance content, product copy and press/political engagement pieces
• Some experience working with third-party agencies
• A basic understanding of SEO principles
• A natural curiosity to investigate how things work and why. And the ability to share what you’ve learned with others, in a way that’s easy for everyone to understand.

Bulb cares deeply about helping the technology industry become a more inclusive and diverse place and we work hard to lead by example.

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible and friendly environment
• Competitive salary, share options and bonus
• 25 days holiday
• Enhanced parental leave
• Training budget, healthcare and a pension plan with employer contributions, childcare voucher scheme, cycle to work scheme
• Great coffee, teas and fruit

We’re Bulb, a technology company and green energy supplier. We’ve developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the core of both our business and our members’ experiences. We are looking for a dynamic leader to head up our Risk, Regulation and Policy team for a maternity cover.

This Risk, Regulation and Policy function is a unique function which oversees legal and compliance advice, regulatory affairs and risk management. Together, these areas help Bulb grow responsibly and fulfil its regulatory obligations in a commercial, social, and impactful way.

The ideal candidate is passionate about technology, excited about Bulb’s mission to help people lower their bills and reduce their carbon emissions. We’re looking for a self-starter who has experience across risk and compliance and regulatory affairs who enjoys solving complex problems.

About Bulb

We’re Bulb, an independent and technology-led renewable energy supplier. By providing 100% renewable gas and electricity, we’re making energy simpler, cheaper and greener for our members. With over 1.3m members, last year we were ranked #1 start-up in London and topped the ranks of the UK’s fastest growing companies. We're also the first and only UK energy supplier to achieve B Corp status.

What you’ll do at Bulb

You’ll spend your time:

• Leading the work of the Risk, Regulation and Policy function overseeing the work of one lawyer and building the team in line with the growing requirements of the business
• Owning the development and delivery of the compliance monitoring plan and using technology to automate reporting and monitoring
• Driving forward Bulb’s work on data privacy and security
• Supporting the leadership team and business unit to manage their regulatory responsibilities and the key regulatory risks facing the business
• Prioritising the policy issues that will impact Bulb and managing Bulb’s relationships with government, regulators and NGOs
• Providing guidance and support to stakeholders across the business to help build a proactive culture to risk, compliance and regulation

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself in any of these traits, we’d love for you to send us an application.

• 8+ years experience working in regulation, compliance or policy
• Experience working the energy market or another regulated market and some familiarity with the relevant rules
• Hands-on experience working within a business and experience building internal partnerships
• Experience working in a tech business and able to help manage cyber and security risks
• Proven self-starter, with a bias to action, who is highly motivated to make an impact

• Ability to thrive and succeed in a dynamic, fast growing, startup environment
• Experience with leading and coaching teams
• Strong written and verbal communication skills
• A logical and creative thinker with strong analytical background
• Detail oriented, yet can make quick decisions / prioritisation on what is is most important

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

This is an exciting opportunity for a Head of PR to join a very fast growth and innovative company. In this role you will be tasked with devising and delivering our external communications strategy, leading engaging campaigns with creative flair whilst maintaining a strategic perspective to develop our brand.

About Bulb

We’re Bulb, an independent, technology-led renewable energy company. We are a purpose driven business that has developed a unique operating model to provide the lowest cost renewable energy to UK homes and businesses.

Based in the heart of London’s vibrant start-up community, we are also the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about helping its industry become a more inclusive and diverse place and we work hard to lead by example in this.

Key Responsibilities:

• Build on and develop Bulb’s proactive PR strategy aimed at building Bulb’s reputation and securing coverage in consumer media
• Build, maintain and grow relationships with media contacts
• Create compelling content for press releases, statements and more by identifying opportunities for stories and case studies
• Develop a company standard of PR best-practice setting KPIs to showcase the impact of the communications strategy
• Manage media during issues and crises by anticipating, planning, preparing and being the champion of Bulb's brand reputation
• Become the key company point of contact for any internal PR/media queries.
• Manage relationships with 3rd parties and our PR agency
• Work alongside our Growth team to successfully launch new Bulb products through communications
• Work alongside our Head of Risk & Regulatory on strategic stakeholder engagement and policy work

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interesting in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

• Be an experienced PR and communications professional with responsibility for an in-house PR function
• Have substantial experience of planning and executing successful PR strategies with quantifiable ROI
• Have strong relationships with journalists and media contacts ideally within relevant sectors.
• Be well versed in effective reputation management.
• A strategic thinker, you ask questions, track results, and strive to achieve business goals.
• An innovative and creative communications professional with experience of producing engaging and insightful content across multiple channels.
• A strong verbal communicator, you are a naturally confident spokesperson with an ability to build lasting relationships internally and externally.
• Have a bias to action, preferring an imperfect decision that triggers learning over no decision at all.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Job Posting Date: 24th July 2019

Application Closing Date: 21st August 2019

Competitive Salary Applies

Bulb is making energy simpler, cheaper, greener. We are an independent, technology-led green energy company. Our unique operating model provides low-cost renewable energy to UK homes and businesses. Based in the heart of London’s vibrant startup community, we’re also the first and only UK energy supplier to achieve B Corp status.

We're looking for a number of Strategy Managers to join Bulb's Innovation team.

As a Strategy Manager at Bulb, you will deliver insight and impact through projects that grow our business and delight our members.

• Lead multidisciplinary teams in developing and executing strategic projects
• Communicate strategic projects to team members, suppliers, and members, so they understand how these projects contribute to Bulb’s mission
• Contribute to the setting, monitoring, and reporting of quarterly objectives, key results, and strategic priorities
• Acting as a resource across different functions at Bulb, supporting teams with problem solving, analysis, and strategy

At Bulb we want to hire people with the experience necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment. Here are some of the things we think will be valuable, but we're also open-minded.

If you’re considering being our Strategy Manager then you’re likely to be an ambitious consultant in a top-tier strategy firm. You’ll communicate complex issues simply and are comfortable with fast data-driven decision making in a way that delivers actionable recommendations. You should have a hunger for getting things done and achieving results that deliver real impact.

It goes without saying we would love you to have strong strategic skills, including quantitative analysis and modelling, structured thinking and logical reasoning. You’ll be an incredibly confident communicator - able to interact internally and externally at all levels of seniority. And you’ll have proven project management and planning skills.

• Excellent written and oral communication skills
• Experience in leading teams to develop and deliver large scale complex projects, as well as tracking and measuring the impact of those project
• Experience in conducting analysis and developing recommendations for executives at multinational corporations or governments
• Experience in procuring, negotiating, and maintaining supplier relationships
• Ability to quickly diagnose the root cause of a problem using data, and recommending a solution and plan of action

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible and friendly environment
• Competitive salary, share options and bonus
• 25 days holiday
• Enhanced parental leave
• Training budget, healthcare and a pension plan with employer contributions, childcare voucher scheme, cycle to work scheme
• Great coffee, teas and fruit

Application Closing Date: 22nd August

If you are interested in building a greener future and are an ambitious and driven professional, this may be the right opportunity for you.

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the

UK. We are now expanding to France and looking for the starting team who will help change the energy industry.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

Bulb’s Communications and Community Manager is a crucial early hire. The way in which Bulb communicates is a large part of our identity and brand.

You’ll be responsible for communicating to members clearly and making the Bulb tone of voice shine through on all platforms. The website and emails are key as this is how the majority of members interact with us. The tone and content of our communication is a huge differentiator.

What you’ll do

• Design Bulb France's communication and content strategy
• Create and implement communication guidelines in line with Bulb's brand and values
• Responsible for the tone of voice in all our communication - everything has to sound like Bulb
• Create extraordinary, entertaining content for our members. This could include marketing pages, emails, blog posts, in-depth online guides, printed materials and more
• Communicate clearly and concisely without energy jargon. Bulb deals with the complexities of energy so our community doesn’t have to
• Support all our public marketing messages
• Ensuring that user journeys are as good as they can be and follow Bulb principles
• Build the first blog for France and write content
• Develop a community of fans not customers

• You’re an exceptional communicator and writer
• You’re passionate about both the energy community and people in it
• You have experience in email communications - technical knowledge of email systems, HTML and comms content design
• You have a track record of continuous improvement
• You’re able to prioritize and work well under pressure
• You have experience in community management
• You’re highly adaptable
• 3-5 years experience in communication, advertising or media
• Experience in developing and promoting a brand through various channels
• Past role at a major advertising firm or big tech/consumer brand appreciated

• Be part of a fast growing technology startup and help shape the future of energy in France
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment

Bulb’s Communications and Community Manager is a crucial early hire. The way in which Bulb communicates is a large part of our identity and brand.

You’ll be responsible for communicating to members clearly and making the Bulb tone of voice shine through on all platforms. The website and emails are key as this is how the majority of members interact with us. The tone and content of our communication is a huge differentiator.

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the UK. We’re now expanding internationally and looking for the starting team who will help change the energy industry.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

What you’ll do

• Responsible for the tone of voice in all our communication - everything has to sound like Bulb
• Create extraordinary, entertaining content for our members. This could include marketing pages, blog posts, in-depth online guides, printed materials and more
• Communicate clearly and concisely without energy jargon. Bulb deals with the complexities of energy so our community doesn’t have to
• Support all our public marketing messages
• Ensuring that user journeys are as good as they can be and follow Bulb principles
• Build the first blog for Texas and write content
• Develop a community of fans not customers

• You’re an exceptional communicator and writer
• You’re passionate about both the energy community and people in it
• You have experience in email communications - technical knowledge of email systems, HTML and comms content design
• You have a track record of continuous improvement
• You’re able to prioritize and work well under pressure
• You have experience in community management
• You’re highly adaptable
• Additional points if you can write in Spanish

• Be part of a fast growing technology startup and help shape the future of energy in Texas
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment
• 20 days paid time off per year

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the UK. We’re expanding internationally and looking for the starting team who will help change the energy industry.

As an Energy Specialist, you’ll be responsible for Bulb’s member experience in Texas. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics, and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Texas.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with engineering teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development

• Be part of a fast growing technology startup and help shape the future of energy in Texas
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment
• 20 days paid time off per year

Our Energy Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

If you are interested in building a greener future and are an ambitious and driven professional, this may be the right opportunity for you.

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the

UK. We are now expanding to France and looking for the starting team who will help change the energy industry.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

As an Energy Specialist, you’ll be responsible for Bulb’s member experience in France. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

As part of the starting team, you will be working closely with our Country Manager and help set up operations from scratch.

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in France.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with engineering teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development
• You go to the point and get things done
• You have a minimum of 1 year of relevant experience in operations, consulting or other related fields

• Be part of a fast growing technology startup and help shape the future of energy in France
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment

Our Energy Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the UK. We’re now expanding internationally and looking for the starting team who will help change the energy industry in Spain.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

As a Customer Service Representative, you’ll be responsible for Bulb’s member experience in Spain. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Spain.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with engineering teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development
• You go to the point and get things done
• You have a minimum of 1 year of relevant experience in operations, consulting or other related fields

• Be part of a fast growing technology startup and help shape the future of energy in Spain
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment
• 25 days paid time off per year

Our Customer Service Representatives drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

Bulb is making energy simpler, cheaper, greener. We’re changing the way the energy industry treats customers and saving the planet. It’s simple things, like calling our customers ‘members’, that make us stand out from the crowd. Bulb is different; we recognise that delivering amazing support and a simple digital experience makes for loyal members who recommend us to their friends and family.

Our Energy Specialists are responsible for Bulb’s member experience.

Responding to a member query means that you do all the work from beginning to end to resolve the issue. Whereas this might be done by multiple departments elsewhere, our Energy Specialists are able to handle all types of queries, such as questions about joining or leaving Bulb, account related inquiries, contacting other suppliers, and everything in between.

By doing things differently, you learn more about the energy industry and we deliver the best, most efficient service to our members.

As an Energy Specialist at Bulb you’ll be learning huge amounts about member experience, technology, the energy industry and delivering excellent service.

• You’ll help Bulb’s members on the phone, email and online chat with a wide variety of queries
• You’ll work in small teams to find and deliver improvements to our tools and processes - driving improvements in efficiency and member experience
• You’ll be expected to take the initiative and rise to different challenges each day
• You’ll learn vast amounts about the way the energy industry works, but also how a modern, innovative company engages with its customers
• You’ll work in a fast paced, target focused environment constantly striving to ensure we’re providing the best member service
• You’ll resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones

Our Energy Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

At Bulb, we want to hire people able to get going quickly, interested in learning new things and comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself in any of these traits, we’d love for you to send us an application

• You will need to be able to work some evenings and weekends
• You’re a self starter with a record of exciting achievements. This may be academic achievements, but could be something else entirely
• You care deeply about how companies treat their customers
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You’re reliable, energetic and able to prioritise effectively
• You relish the idea of self learning and personal development

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Delivering fantastic service for our members is at the heart of Bulb’s business. Not only is Bulb the fastest growing company in the UK, it has done that while also achieving a trustpilot rating of 9.6 and appearing in the top 30 companies in KPMG’s Customer Experience Excellence Report. As a leader in our member service team, this role is critical to Bulb. We are looking for someone with 5+ years of experience managing customer service teams. You will need to be adept at organising, motivating and developing teams, have a proven record for creative problem-solving and show a strong focus on continuous improvement.

This role will report into Bulb’s UK General Manager and is responsible for managing multiple (~12) member service pods. Each pod has a Pod Leader (PL) that manages a team of up to 12 people focused on member service.

This is a new role for Bulb and represents an exciting new phase for member service as we continue to grow at pace. This is a real opportunity to help evolve the way Bulb does member service to ensure we continue to delight our customers whilst engaging and developing our team.

Key responsibilities

• Delivering fantastic service for our members
  • Instilling a strong sense of service and ensuring each pod is set up to provide the best possible service to our members
  • Identifying opportunities for and ensuring a focus on continuous improvement in our member service technology, systems, processes and ways of operating
  • Being a point of escalation for complex member complaints; coaching team members through how to solve where possible
  • Ensuring knowledge-sharing and communication within and across pods to increase the effectiveness of the whole service team
  • Working with central Service Ops team to optimise scheduling, capacity planning and resource allocation
  • Using reporting and analysis to monitor performance, make decisions and recommendations
• Managing and developing a great team
  • Coaching, developing and mentoring Pod Leaders and Coaches to help them get the best from their teams of Energy Specialists (ES) in an effective and sustainable way
  • Playing a key role in helping us to become an exceptional place to work for the ambitious Energy Specialists we hire
  • Supporting the interviewing and hiring for new Pod Leaders, Coaches and Energy Specialists
• Collaborating and contributing to Bulb’s overall success
  • Working with the UK GM and other Group Pod Leaders to set clear objectives, prioritise efficiently and orient the service team to what matters the most
  • Collaborating with Product Management organisation to ensure Make It Better ideas from the service team are prioritised appropriately and acted upon
  • Supporting broader efforts to ensure Bulb’s long term business success as part of the wider management team

Experience

• 5+ years’ experience managing customer service teams
• Experience working in high pressure, high growth environments
• Strong track record of systems and process improvement

Skills / attributes

• Strong management capabilities that include getting results in high pressure environments - combining the operational day-to-day management of teams with empathy, coaching, motivational techniques, and an ability to develop the team
• Strong verbal communications skills, 1:1 as well as to larger audiences
• Robust problem solving and process improvement techniques
• Analytical, data-driven mindset
• An ability to work across teams and with people at all levels
• Organised and structured to work across teams at pace
• Ability to influence change and support change management activities

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

About Bulb

Bulb is the UK's fastest growing energy supplier, providing affordable renewable energy to homes and businesses across the UK. Founded in 2015, Bulb's mission is to help its members reduce their bills and their carbon impact.

We were named fastest growing company in 2018 are included in LinkedIn’s 2018 list of the top 25 UK tech startups to work for. Bulb is a Living Wage Employer and a certified B Corp, working to demonstrate how business can be a force for good.

About the role

We are looking for an experienced recruiter who loves sourcing and hiring talented, diverse people who are passionate about Bulb's mission. You are driven, eager and able to use your creative skills to develop lasting relationships with both candidates and hiring managers.

Candidate experience is super important at Bulb so you'll be responsible for guiding candidates throughout the hiring process. We constantly refine our hiring processes to make them simpler, friendlier and more effective.

You’ll use data to work out what’s going well and where things could be better, and share your findings with other members of the hiring team so we can all improve.

You’ll work closely with other members of the team to solve company-wide hiring problems. You'll share what you already know and learn from others experiences.

• Helping us hire the right people across our teams (Design, Product, Software Engineering and Data)
• You’ll care deeply about diversity and inclusiveness, and giving candidates an amazing experience
• You’ll own everything about the hiring process from beginning to end and take every opportunity to make things work better
• You’ll enjoy being creative with sourcing to engage the best people for the right jobs

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

• You have experience recruiting multiple roles at a fast pace and in high volume, probably in an early stage technology company
• You are highly organised and used to managing shifting priorities
• You can demonstrate how you've used creative methods of sourcing
• You can adapt your approach to work with a range of stakeholders with different hiring needs

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences. We’re also the first and only UK energy supplier to achieve B Corp status.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

You'll spend your time

• Pairing with developers on security code reviews, imparting secure development practices while you find and help remediate vulnerabilities.
• Tracking the security of Bulb’s third-party libraries and managing the integration of urgent vulnerability mitigations.
• Working on our internal development frameworks to build systemic solutions for vulnerability types and to shield developers from places where third-party code wasn’t designed with safe defaults.
• Managing external code reviews for high-exposure projects.
• Integrating static analysis into our continuous integration process and helping developers work with it.
• Helping design and build security-critical product infrastructure like key management for column-level control of data access by microservices.

• 3-5 years work experience in application security
• Hands-on experience with:
  • Professional development in Typescript/Node.js and Python 3
  • Web and service level security vulnerabilities and bug-class-killing mitigations
  • Auditing code for security and communicating vulnerabilities and mitigations
  • Technologies such as GraphQL, Koa, React, JWT, GCP, Kubernetes, Docker
  • Library design, particularly in seeing libraries as a designed user interface for developers

• Ability to thrive and succeed in a dynamic, fast growing, startup environment
• Experience with coaching development teams
• Able to act as a cheerleader and champion for security at Bulb
• Strong written and verbal communication skills

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Bulb is a technology-led renewable energy company. Bulb is making energy simpler, cheaper, greener for its members.

Our Data Science group is responsible for the full lifetime our our data products; from sourcing data, analysis and reporting, training and deploying Machine Learning models; there are huge opportunities to apply Data Science right across Bulb.

Bulb cares deeply about helping the technology industry become a more inclusive and diverse place and we work hard to lead by example.

Responsibilities:

• Analyse data and report results to help inform decision making
• Use data insights to design and build Machine Learning algorithms
• Design and perform experiments to test the effectiveness of products we build and actions we take

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application:

• Masters/PhD or equivalent experience in a quantitative field such as Statistics, Computer Science, Applied Sciences or Operational Research
• 2+ years experience applying Machine Learning to real-world problems
• Comfortable coding in Python and SQL
• Experienced with cloud infrastructure (GCP, AWS, Azure)
• Comfortable with challenging prescribed thinking
• Exceptional communication skills, able to communicate complex ideas in a simple fashion

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible and friendly environment
• Competitive salary, share options and bonus
• 25 days holiday
• Enhanced parental leave
• Training budget, healthcare and a pension plan with employer contributions, childcare voucher scheme, cycle to work scheme
• Great coffee, teas and fruit

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver a Trust Pilot score of 9 out of 10.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

Currently the following pods are looking for Front-end Engineers:

Member

Help us create applications and services that allow our members to manage their accounts via desktop, mobile, SMS and email. You’d be working in a multi disciplinary team with developers, testers, designers, product managers and subject matter experts, developing across the full stack. We’ve got ambitious targets for customer self service and we’re always looking for innovative and exciting new ideas.

Help Center

This team is responsible for making the help center helpful, surfacing the information that members really need so that they can self-serve if they’d like to or find the right place to ask for more help.

Growth

The number of people that have their energy supplied by Bulb has grown 1,000% per year and we're on a trend to do the same this year. Join the pod that's working on driving this growth as part of a multidisciplinary team working across the full stack, and help tackle exciting challenges, ambitious opportunities, and powerful products - such as the journey customers use to switch their energy, the most visited Bulb product Bulb.co.uk and more!

• Establish front-end patterns and practices that ensure accessible and performant digital products.
• Work closely with designers and engineers to scale and evolve our design system.
• Build simple and elegant interfaces, while refactoring the codebase to make it more modular and robust.
• Help to make decisions about front-end technologies, to make sure the team stays productive as the front-end stack evolves.

• Be experienced in front-end developer position and knowledge of JavaScript.
• Have experience maintaining and scaling frontends.
• Have a passion for great user experience and a good eye for design.
• Take a thoughtful methodological approach to front-end architecture.
• Be passionate about performance and accessibility

The Stack

At Bulb we use a wide variety of technologies. While we have core technologies that we work with, we're always trying to pick the best tool for the job, and are always looking at what's on the horizon.
Our stack currently includes:

• Node, Typescript, Koa, Redux, React, React Native, Webpack, Babel, Flow
• Circle CI, Kubernetes, Docker and Google Cloud Platform

We use Git for source control, write tests and run continuous integration, and review each other’s code through pull requests.

Ideally, you would be familiar with these technologies or similar patterns; notably, Typescript/Javascript coupled with React is a core technology for us. But we’re more interested in your broad experience of software development than of specific tools or libraries. You should be comfortable getting up-to-speed quickly in new tools and platforms. You should be pragmatic and experienced enough to know when a different choice of technology would be more suitable, and comfortable leading explorations into new technologies.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.
• We practice Scrum/Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We’re use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.
• We reflect the Bulby working culture

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver a Trust Pilot score of 9 out of 10.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

The following pods are currently looking for Full-Stack Engineers:

Member

Help us create applications and services that allow our members to manage their accounts via desktop, mobile, SMS and email. You’d be working in a multi disciplinary team with developers, testers, designers, product managers and subject matter experts, developing across the full stack. We’ve got ambitious targets for customer self service and we’re always looking for innovative and exciting new ideas.

Energy Specialist Technology

We enable the Energy Specialist team to provide the best member service in the energy industry. You'll be using technology in interesting ways to automate tasks, simplify workflows, and build improvements to members experiences across products to reduce the need for them to get in touch with us. We're always on the lookout for making things better as we grow.

Growth

The number of people that have their energy supplied by Bulb has grown 1,000% per year and we're on a trend to do the same this year. Join the pod that's working on driving this growth as part of a multidisciplinary team working across the full stack, and help tackle exciting challenges, ambitious opportunities, and powerful products - such as the journey customers use to switch their energy, the most visited Bulb product Bulb.co.uk and more!

Bulb App

This team is responsible for building all the fun features that will go into our App, such as live energy usage for our smart meter members.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

* You take pleasure from clear code, see writing tests as an integral part of the development process and understand the benefit of writing code and tests in small increments.

* You are keen to learn new technologies and have ideas about how we do things better

* You like solving both real world and technical problems

* You are an enthusiastic team player who enjoys collaborating across teams and departments

* You are passionate about learning and your own professional development

The Stack

At Bulb we use a wide variety of technologies. While we have core technologies that we work with, we're always trying to pick the best tool for the job, and are always looking at what's on the horizon.
Our stack currently includes:

• Node, Typescript, Koa, Redux, React, React Native, Webpack, Babel, Flow
• Circle CI, Kubernetes, Docker and Google Cloud Platform

We use Git for source control, write tests and run continuous integration, and review each other’s code through pull requests.

Ideally, you would be familiar with these technologies or similar patterns; notably, Typescript/Javascript coupled with React is a core technology for us. But we’re more interested in your broad experience of software development than of specific tools or libraries. You should be comfortable getting up-to-speed quickly in new tools and platforms. You should be pragmatic and experienced enough to know when a different choice of technology would be more suitable, and comfortable leading explorations into new technologies.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Scrum/Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We’re use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.
• We reflect the Bulby working culture.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Date of posting: 25th June 2019

Application Closing Date: 30th August 2019

Competitive Salary Applies

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver a Trust Pilot score of 9 out of 10.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

• Expert level knowledge in multiple technologies
• Work with CTO to define long term technical strategy, guidelines and principles, and align multiple teams spanning 20+ engineers across multiple pods
• Take ownership for large projects stretching beyond quarterly planning ensuring successful delivery, but don’t shy away from harder tactical improvements
• Identifies and plans strategic improvements across operation of multiple pods / organisation
• Help us hire and onboard senior and specialist roles and support the growth of engineers across multiple pods.
• Bootstraps new pods ensuring technical alignment at an early stage.

Tech Stack

At Bulb we use a wide variety of technologies. While we have core technologies that we work with, we're always trying to pick the best tool for the job, and are always looking at what's on the horizon.

Our stack currently includes, but is not limited to:

• Node, Typescript, Koa, Redux, React, React Native, Webpack, Babel, Flow, GraphQL
• Circle CI, Kubernetes, Docker and Google Cloud Platform

Ideally, you would be familiar with these technologies or similar patterns; notably, Typescript/Javascript coupled with React is a core technology for us. But we’re more interested in your broad experience of software development than of specific tools or libraries. You should be comfortable getting up-to-speed quickly in new tools and platforms. You should be pragmatic and experienced enough to know when a different choice of technology would be more suitable, and comfortable leading explorations into new technologies.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Scrum/Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.
• We reflect the Bulby working culture.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Date of posting: 25th June 2019

Application Closing Date: 30th August 2019

Competitive Salary Applies

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver a Trust Pilot score of 9 out of 10.

Our teams are autonomous and independent, acting as mini startups within Bulb. We give them a desired outcome and the tech, data, research and design resources they need to deliver and we let them get on with it. As a result, all our Product teams operate in their own way.

We’re looking for a Product Manager to join each of the following teams:

• Help Center

This team is responsible for making the help center helpful, surfacing the information that members really need so that they can self-serve if they’d like to or find the right place to ask for more help.

• Prepay

This is the team managing the whole experience for our members with smart or traditional prepayment meters. Prepay meters are the ones you have to top up to get energy at home. These customers have often been neglected and ripped off by the energy industry, we’re working to solve that - to deliver a great product at the affordable price people deserve.

• Bulb App

This team is responsible for building all the fun features that will go into our App, such as live energy usage for our smart meter members.

What you’ll be doing

• Owning the product vision, strategy, KPIs and roadmaps to help and delight Bulb’s members
• Defining product level goals and objectives, in line with company priorities
• Using a range of inputs from data, customer feedback and your own judgement to build a prioritised product backlog
• Managing a team of highly skilled software engineers, data scientists, researchers and designers to ensure timely delivery of the product
• Taking responsibility for the delivery and performance of your product, using data and feedback to continuously iterate and improve
• Working with stakeholders across Bulb to coordinate complex dependencies, unblock unanticipated issues to successfully deliver
• Collaborating with other Product Managers to build out the Product function, to share best practices and to create a culture of Product Management throughout Bulb

We need people with the experience to get going quickly, but who are interested in learning new things and are comfortable working in a fast changing environment. If you recognise yourself in these traits then we’d love you to send us an application:

• 3+ years of Product Management experience, preferably in a start-up or fast-paced environment
• Excellent problem-solving skills. Naturally curious and enjoy identifying and delivering solutions to complex problems, by using technology
• Empathy, and a passion for building the best user experience. Experience in a consumer-focused digital business is a plus
• Excellent communication skills, you “keep it simple” and make complicated details and problems understandable to a non technical audience
• A good business sense, experience working in Strategy is a plus
• A passion for using data and insights in decision making
• Experience in managing a cross-functional team
• Experience with wireframing, writing user stories and agile software development practices
• Self starter, comfortable with ambiguity
• Excitement for Bulb’s mission

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

About the team

The Bulb Platform team are building a completely Greenfield system for a set of core services responsible for things like Billing, Metering and Account Management. It’s the software at the very heart of Bulb’s business and absolutely vital to both our day-to-day operations and its future ambitions.

As a Python Engineer you will:

• Be a strong advocate for software engineering best practice, taking pleasure from clean code, you have a predilection for TDD, and you’re a fan of pairing.
• Have strong design skills, be capable of conducting design reviews and be familiar with Cloud Patterns and the Microservices architectural style.
• Be able to support software builds and contribute to keeping systems up and running by getting involved in deployment, monitoring and logging.
• Be keen to learn about the idiosyncrasies of the energy industry.
• Be resourceful, and capable of going and figuring out a complex problem which may sometimes only be loosely defined.
• Be able to learn new technologies rapidly, and be able to share that learning with others.
• Be a strong team player who is able to collaborate across teams and departments.

We’re looking for candidates who:

• Experience working in Python, Node.Js or Go.
• Have Google Cloud Platform and Kubernetes expertise.
• Have a strong track record of delivery of mission critical software at a first class firm

Tech Stack

We use a mix of technologies at Bulb and we have a mindset of picking the best tool for the job rather than railroading technical decision making. We have a strong bias towards open-source and we aim to quickly adopt emerging technologies where we think it will drive improvements for our business.

Some of the technologies we’re currently using in our production stack are:

• Node.js and Typescript (ts-node)
• Python > 3.5 with typehints and coroutines using async/await.
• React/React-Native and the Redux architecture on the front-end.
• MySQL/Postgres for relational data storage. BigQuery for timeseries data.
• Google Cloud Pub/Sub and Kafka for messaging.
• CircleCI for automated builds and staging deployments.
• Kubernetes and Docker for containerization, scheduling and running services.
• Google Cloud Platform for our infrastructure.

As part of your day to day role you will:

• Be working on designing, developing and maintaining software that is fundamental to Bulb’s business, typically providing services that offer an API for our tooling to interact with.
• Be working closely with internal and external stakeholders to rapidly deliver new services, enhancements, and the occasional bug fix.
• Build strong partnerships across the engineering group at Bulb to drive best practice internally.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We’re use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.
• We reflect the Bulby working culture.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

About Bulb

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences.

Based in the heart of London’s vibrant startup community, we are also the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about helping its industry become a more inclusive and diverse place and we work hard to lead by example in this.

Responsibilities

• Work within the technology team to help increase the general quality of our websites and apps
• Analyse requirements of new features and ensure we’re testing the right things
• Report and prioritise bugs and issues raised in a variety of channels
• Build and execute manual end-to-end test plans across our websites and apps
• Contribute to automated test suites by writing tests or pairing with developers
• Communicate with stakeholders and our customer experience team

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

• Experience in website and mobile testing within a start-up environment
• Excellent communication and documentation skills
• Experience in user acceptance and regression testing
• Can take a context driven approach to testing
• An understanding of software engineering processes
• Nice to have: knowledge of automated end-to-end testing techniques and tool

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team.

• We practice Kanban and work lean.

• Work is not siloed, you’re able to test and have a view of all the features the team are working on.

• We use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Application Closing Date: 30th August 2019

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences. We’re also the first and only UK energy supplier to achieve B Corp status.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

You'll spend your time

• Writing, and managing indicator of compromise queries across Bulb’s aggregated logs.
• Responding to, triaging, and investigating potential incidents across Bulb’s laptops, servers, network devices, and cloud systems.
• Teaching other engineers on Bulb’s infrastructure team how to do alert triage.
• Performing and automating in-house network and host security testing.
• Managing third-party penetration tests.
• Acting as incident manager and running interactions with external incident response and forensics teams in the event of a major incident.
• Working with infrastructure automation teams to ensure that programmatically-driven security policies are correct.
• Implementing security orchestration and automation on top of tools like BetterCloud and Okta.

• 3-5 years work experience in operational security
• Hands-on experience with:
  • Basic penetration testing tooling like Nessus and Metasploit
  • Writing and triaging production security alerts against large data sets, ideally with Splunk Enterprise Security
  • Security configuration in Docker, Kubernetes, and Istio
  • MISP and other community-centric threat intelligence collections
  • Hardening Windows and Linux servers and common services
  • AWS, GCP, and cloud security and automation tools like Forsetti and Terraform
  • Identity and Access Management systems like GSuite, Azure AD, and Okta, and authentication integration via OAuth, SAML, and LDAP
  • Host policy automation using Jamf for OSX and Microsoft Group Policy Objects
  • Zeek and Packetfence for on-premises network security

• Some on-call will be required
• Experience mentoring other engineers in security
• Able to act as a cheerleader and champion for security at Bulb
• Ability to thrive and succeed in a dynamic, fast growing, startup environment

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Bulb is a technology-led renewable energy company. Bulb is making energy simpler, cheaper, greener for its members.

Our Data Science group is responsible for the full lifetime of our data products; from sourcing data, analysis and reporting, training and deploying Machine Learning models; there are huge opportunities to apply Data Science right across Bulb.

Bulb cares deeply about helping the technology industry become a more inclusive and diverse place and we work hard to lead by example.

Responsibilities:

• Analyse data and report results to help inform decision making

• Use data insights to design and build Machine Learning algorithms

• Design and perform experiments to test the effectiveness of products we build and actions we take

• Mentor junior data scientists and collaborate and advise on projects

At Bulb we want to hire people with the experience necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

We’re looking for candidates who have the following:

• Masters/PhD or equivalent experience in a quantitative field such as Statistics, Computer Science, Applied Sciences or Operational Research

• 5+ years experience applying Machine Learning to real-world problems

• Comfortable coding in Python and SQL

• Comfortable with challenging prescribed thinking

• Exceptional communication skills, able to communicate complex ideas in a simple fashion

Experience with cloud infrastructure (GCP, AWS, Azure) would be considered beneficial.

At Bulb, we offer:

• A chance to be part of a growing technology startup, helping to shape the future of energy

• A collaborative, flexible and friendly environment

• A competitive salary, share options and bonus

• 25 days holiday

• Enhanced parental leave

• A training budget, healthcare and a pension plan with employer contributions, childcare voucher scheme, cycle to work scheme

• Great coffee, teas and fruit

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences. We’re also the first and only UK energy supplier to achieve B Corp status.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment. We operate in a highly agile environment, which means that you can expect to deliver a range of features and constantly face new challenges with the support of a close knit and highly skilled team.

As a Senior DevOps Engineer you will:

• Be passionate about infrastructure and delivery whilst striving for continuous improvement
• Contribute to and assess new innovations and ideas to meet short term and longer term goals
• Work closely with developers to ensure a principled approach to delivering change in a safe and secure way
• Maintain relationships with third parties to ensure our comms are accurate and reliable
• Create robust and scalable multi-region solutions to accommodate our growing user base

• Ensure safety and audit-ability of all build (Circle CI) and Kubernetes deployment processes
• Own and deliver pipeline into production
• Create, maintain and test recovery (backup, restore, infrastructure and automation)
• Be responsible for the security of the infrastructure.
• Collaborate with the technology team to drive engineering efforts and help scale Bulb’s infrastructure.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

• Multiple years of experience and deep knowledge of Python, Javascript or Bash
• Google Cloud Platform and Kubernetes expertise
• Good understanding of traditional ops areas of expertise: Linux, Disk I/O, Networking, VPNs
• Continuous delivery - principles and pragmatics of dealing with build pipelines, artefact repositories, zero-downtime deployment and so on
• Proving resilience via failure injection (chaos monkey), scalability via load and stress testing

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We’re use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.
• We reflect the Bulby working culture.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

The Bulb Platform team are building a completely Greenfield system for a set of core services responsible for things like Billing, Metering and Account Management. It’s the software at the very heart of Bulb’s business and absolutely vital to both our day-to-day operations and its future ambitions.

As a Python Engineer you will:

• Be a strong advocate for software engineering best practice, taking pleasure from clean code, you have a predilection for TDD, and you’re a fan of pairing.
• Have strong design skills, be capable of conducting design reviews and be familiar with Cloud Patterns and the Microservices architectural style.
• Be able to support software builds and contribute to keeping systems up and running by getting involved in deployment, monitoring and logging.
• Be keen to learn about the idiosyncrasies of the energy industry.
• Be resourceful, and capable of going and figuring out a complex problem which may sometimes only be loosely defined.
• Be able to learn new technologies rapidly, and be able to share that learning with others.
• Be a strong team player who is able to collaborate across teams and departments.

We’re looking for candidates who:

• Have at least 5 years experience of working in Python, Node.Js or Go.
• Have Google Cloud Platform and Kubernetes expertise.
• Have a strong track record of delivery of mission critical software at a first class firm

Tech Stack

We use a mix of technologies at Bulb and we have a mindset of picking the best tool for the job rather than railroading technical decision making. We have a strong bias towards open-source and we aim to quickly adopt emerging technologies where we think it will drive improvements for our business.

Some of the technologies we’re currently using in our production stack are:

• Node.js and Typescript (ts-node)
• Python > 3.5 with typehints and coroutines using async/await.
• React/React-Native and the Redux architecture on the front-end.
• MySQL/Postgres for relational data storage. BigQuery for timeseries data.
• Google Cloud Pub/Sub and Kafka for messaging.
• CircleCI for automated builds and staging deployments.
• Kubernetes and Docker for containerisation, scheduling and running services.
• Google Cloud Platform for our infrastructure.

As part of your day to day role you will:

• Be working on designing, developing and maintaining software that is fundamental to Bulb’s business, typically providing services that offer an API for our tooling to interact with.
• Be working closely with internal and external stakeholders to rapidly deliver new services, enhancements, and the occasional bug fix.
• Build strong partnerships across the engineering group at Bulb to drive best practice internally.

Team Structure

Teams at Bulb are cross-functional, self-organised and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We’re use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.
• We reflect the Bulby working culture.

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver a Trust Pilot score of 9 out of 10.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

Currently the following pods are looking for Senior Software Engineers:

Member

Help us create applications and services that allow our members to manage their accounts via desktop, mobile, SMS and email. You’d be working in a multi disciplinary team with developers, testers, designers, product managers and subject matter experts, developing across the full stack. We’ve got ambitious targets for customer self service and we’re always looking for innovative and exciting new ideas.

Energy Specialist Technology

We enable the Energy Specialist team to provide the best member service in the energy industry. You'll be using technology in interesting ways to automate tasks, simplify workflows, and build improvements to members experiences across products to reduce the need for them to get in touch with us. We're always on the lookout for making things better as we grow.

Growth

Smart

We're responsible for the smart meter rollout at Bulb. This includes everything from allowing member to booking meter installations to the Bulb Account experience once you have a smart meter and analysing the usage data to help us buy energy more efficiently. We're a multi disciplinary team and work closely with the experience team to ensure our members get the best smart meter experience.

Prepay

This is the team managing the whole experience for our members with smart or traditional prepayment meters. Prepay meters are the ones you have to top up to get energy at home. These customers have often been neglected and ripped off by the energy industry, we’re working to solve that - to deliver a great product at the affordable price people deserve.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

• You take pleasure from clear code, see writing tests as an integral part of the development process and understand the benefit of writing code and tests in small increments.
• You are keen to learn new technologies and have ideas about how we do things better
• You like solving both real world and technical problems
• You are an enthusiastic team player who enjoys collaborating across teams and departments
• You are passionate about learning and your own professional development

The Stack

At Bulb we use a wide variety of technologies. While we have core technologies that we work with, we're always trying to pick the best tool for the job, and are always looking at what's on the horizon.
Our stack currently includes:

• Node, Typescript, Koa, Redux, React, React Native, Webpack, Babel, Flow
• Circle CI, Kubernetes, Docker and Google Cloud Platform

We use Git for source control, write tests and run continuous integration, and review each other’s code through pull requests.

Ideally, you would be familiar with these technologies or similar patterns; notably, Typescript/Javascript coupled with React is a core technology for us. But we’re more interested in your broad experience of software development than of specific tools or libraries. You should be comfortable getting up-to-speed quickly in new tools and platforms. You should be pragmatic and experienced enough to know when a different choice of technology would be more suitable, and comfortable leading explorations into new technologies.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Scrum/Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We’re use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.
• We reflect the Bulby working culture.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Date of posting: 25th June 2019

Application Closing Date: 30th August 2019

Competitive Salary Applies