Bulb is an independent energy supplier that provides 100% renewable energy to homes and businesses across the UK. In 4 years, Bulb has reached over £1.5 billion in annualised revenue and supplies over 1.5 million members.

We have developed a unique model to deliver affordable renewable energy to homes and businesses while, at the same time, giving the best-rated customer service. We achieve this by hiring great people and giving them leverage with great technology.

We are the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about leading its industry to become a more inclusive and diverse place and we work hard to lead by example in this.

It’s an exciting time to join as we continue to grow rapidly in the UK, plus we are launching in France, Spain and Texas this year with lots more international expansion in the pipeline.

This is an exciting opportunity for a Commercial Finance Analyst to become the third person in Bulb's growing Finance Planning & Analysis team, at the strategic heart of the UK’s fastest growing company.

At Bulb, FP&A is not just budgeting and reporting, it's also strategy. We are looking for an analyst who can help us build accurate forecasts and reporting, but also questions what we should be building and why. We need someone who can communicate with stakeholders around the business to diagnose problems, then use their analytical skills to solve them.

You don't need to have loads of experience, but you must have loads of potential. This is a great opportunity for a smart, motivated person to turbocharge their career. We are a non-hierarchical environment - if you want to make something happen, the floor is yours. Plus you’ll have regular exposure to the senior leadership team and co-founders from Day 1.

Key responsibilities

• Work with stakeholders around the business to define the right KPIs and then make sure everybody is using the same definitions
• Run the current weekly KPI report for the leadership team and support with building a new KPI dashboard
• Do ad hoc strategy analysis to drive business decisions
• Support development of Bulb’s annual financial plan, including working with different departments to make sure their budgets line up with each other
• Conduct variance analysis between actual results, forecasts and budgets
• Support on operational finance tasks including monthly reconciliations and production of management accounts

Must have skills

• Strong SQL modelling - able to manipulate, analyse and model large volumes of data with a high level of accuracy
• Strong Excel modelling - can take data extracts from SQL and other data sources, then combine them into Excel models that can be understood by stakeholders around the business
• Smart, strategic thinker who is great at solving problems (not just ones that involve numbers!)
• Great communication skills and confident working with stakeholders across the business including management
• Able to prioritise a long list of requests into a work plan and manage expectations accordingly
• Team player: you see your work as part of the team’s overall plan, and within that you’re happy either driving your own project or supporting team members with theirs
• Ownership mentality: don't just execute what's asked of you, but question whether we've asked you the right question or if it could be done a better way
• Can-do attitude: Bulb is a fast-paced environment and sometimes stressful, you need to be resilient and calm under pressure

Nice to have skills (but not essential)

• Finance qualification or working towards one (e.g. CFA, CIMA)
• Experience with any of Python, R, Looker, Tableau, Mode, Alteryx, Netsuite, Xero

• Competitive salary, share options and bonus (we feel like a startup, but pay like a corporate - a rare combination!)
• 25 days holiday + 8 days bank holidays + 5 days per year to spend on training of your choice + the chance to buy an additional week of holiday
• Opportunity to take a 1 month sabbatical after 12 months of employment
• Pension plan with 3% employer contributions
• Enhanced parental leave
• £1000 training budget per year to spend as you wish
• Cycle to work scheme
• Free porridge, coffee, fruit and snacks throughout the day

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses.

Bulb provides 100% renewable energy to homes and businesses across the UK. In 3 years, Bulb has reached over £1.2 billion in annualised revenue and supplies over 1.2 million members.

We have developed a unique model to deliver affordable renewable energy to homes and businesses while, at the same time, giving the best-rated customer service. We achieve this by hiring great people and giving them leverage with great technology.

We are the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about leading its industry to become a more inclusive and diverse place and we work hard to lead by example in this.

It’s an exciting time to join as we continue to grow at a rapid rate and expand internationally.

Key Responsibilities:

• Manage day-to-day finance processes
• Consistently produce timely, accurate and relevant consolidated management accounts, variance analysis to forecasts, commentary and other information packs for the CFO, Senior Leadership Team and external stakeholders
• Oversee group cash flows, ensuring there are "no surprises" for management regarding working capital requirements
• Assist with forecasting and budgeting for the Group
• Ensure all monthly, quarterly and annual filings are completed in time including VAT returns, corporation tax, share options, payroll and other
• Deliver all internal and external financial reporting including year end audits, statutory accounts, country by country reporting and other
• Build productive internal and external relationships with Senior Leadership Team, tax advisors, external auditors, finance providers and other
• Maintaining and enhancing current financial control framework across all countries
• Proactively build knowledge of the business and the industry in order to support key decisions.
• Proactively seek opportunities to enhance operational efficiency through best practice
• Project manage NetSuite ERP and other accounting software implementations
• Assist leadership team with company wide growth projects

Requirements:

• ACA or ACCA qualified or equivalent
• Strong academic background
• Previous experience in high growth, technology businesses
• Willingness to take on a broad and evolving hands-on role
• Previous experience of managing and developing staff
• Able to work with and communicate detailed financial information to non-finance teams
• Ability to work with a high level of accuracy and meet strict deadlines
• Good communication skills and able to present to Senior Management

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme

Date of posting: 19th November 2019

Application Closing Date: 18th December 2019

Competitive Salary Applies

Bulb is the UK's fastest growing energy supplier, providing affordable renewable energy to homes and businesses across the UK. Founded in 2015, Bulb's mission is to help its members reduce their bills and their carbon impact.

We were named 2017 Start-Up of the Year and are included in LinkedIn’s 2018 list of the top 25 UK tech startups to work for. Bulb is a Living Wage Employer and a certified B Corp, working to demonstrate how business can be a force for good.

What you’ll do at Bulb

You’ll build, grow and manage Bulb’s digital marketing channels. Working within our Growth team, you’ll be responsible for the day to day planning, optimisation, and evaluation of our performance channels.

Your main responsibilities will include:

• Creating strategies across digital channels – Search, Social, Display, and Affiliates
• Managing the relationship with our digital marketing agency
• Identifying, planning and running growth experiments on any part of the funnel
• Finding non-traditional ways to grow and tactics to fast track scale
• Automating tasks, reports and tactics wherever appropriate
• Creating a culture of rigorous and continuous experimentation within the team and with partners we work with

We’re looking for a dynamic, collaborative person to join our team. You would have:

• A passion for hyper-growth environments
• An inquisitive and data-oriented mindset, with strong attention to detail
• Highly autonomous, willing to own responsibilities, and work without direction
• Strong communication skills and the ability to manage a wide range of relationships from across the business
• The ability to understand business and growth objectives, and able to translate them into digital KPIs

We’d like you to have:

• 3-5 years+ of relevant agency or in-house experience
• Experience managing teams or agencies across both search and social media
• Proven credentials in delivering business growth through performance marketing
• Experience in working hands-on with digital ad platforms and technology stacks

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible and friendly environment
• Competitive salary, share options and bonus
• 25 days holiday (excluding bank holidays)
• 1 month sabbatical leave after your first year
• Training budget, healthcare and a pension plan with employer contributions
• Cycle to work scheme
• Free breakfast on Mondays

If you are interested in building a greener future and are an ambitious and driven professional, this may be the right opportunity for you.

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the

UK. We are now expanding to France and looking for the starting team who will help change the energy industry.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

Bulb’s Communications and Community Manager is a crucial early hire. The way in which Bulb communicates is a large part of our identity and brand.

You’ll be responsible for communicating to members clearly and making the Bulb tone of voice shine through on all platforms. The website and emails are key as this is how the majority of members interact with us. The tone and content of our communication is a huge differentiator.

What you’ll do

• Design Bulb France's communication and content strategy
• Create and implement communication guidelines in line with Bulb's brand and values
• Responsible for the tone of voice in all our communication - everything has to sound like Bulb
• Create extraordinary, entertaining content for our members. This could include marketing pages, emails, blog posts, in-depth online guides, printed materials and more
• Communicate clearly and concisely without energy jargon. Bulb deals with the complexities of energy so our community doesn’t have to
• Support all our public marketing messages
• Ensuring that user journeys are as good as they can be and follow Bulb principles
• Build the first blog for France and write content
• Develop a community of fans not customers

• You’re an exceptional communicator and writer
• You’re passionate about both the energy community and people in it
• You have experience in email communications - technical knowledge of email systems, HTML and comms content design
• You have a track record of continuous improvement
• You’re able to prioritise and work well under pressure
• You have experience in community management
• You’re highly adaptable
• 3-5 years experience in communication, advertising or media
• Experience in developing and promoting a brand through various channels
• Past role at a major advertising firm or big tech/consumer brand appreciated
• Fluency in French

• Be part of a fast growing technology startup and help shape the future of energy in France
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment

Bulb Texas' copywriter is a crucial early hire. The way in which Bulb communicates is a large part of our identity and brand.

You’ll be responsible for communicating to members clearly and making the Bulb tone of voice shine through on all platforms. The website and emails are key as this is how the majority of members interact with us. The tone and content of our communication is a huge differentiator.

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the UK. We’re now expanding internationally and looking for the starting team who will help change the energy industry.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

What you’ll do

• Responsible for the tone of voice in all our communication - everything has to sound like Bulb
• Create extraordinary, entertaining content for our members. This could include marketing pages, blog posts, in-depth online guides, printed materials and more
• Communicate clearly and concisely without energy jargon. Bulb deals with the complexities of energy so our community doesn’t have to
• Support all our public marketing messages
• Ensuring that user journeys are as good as they can be and follow Bulb principles
• Build the first blog for Texas and write content
• Develop a community of fans not customers

• You’re an exceptional communicator and writer
• You’re passionate about both the energy community and people in it
• You have experience in email communications - technical knowledge of email systems, HTML and comms content design
• You have a track record of continuous improvement
• You’re able to prioritize and work well under pressure
• You have experience in community management
• You’re highly adaptable
• Additional points if you can write in Spanish

• Be part of a fast growing technology startup and help shape the future of energy in Texas
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment
• 20 days paid time off per year

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the UK. We’re expanding internationally and looking for the starting team who will help change the energy industry.

As an Customer Operations Analyst, you’ll be responsible for Bulb’s member experience in Texas. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics, and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Texas.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with engineering teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development

• Be part of a fast growing technology startup and help shape the future of energy in Texas
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment
• 20 days paid time off per year

Our Analysts drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the UK. We’re now expanding internationally and looking for the starting team who will help change the energy industry in Spain.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

As a Customer Operations Specialist, you’ll be responsible for Bulb’s member experience in Spain. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Spain.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with engineering teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development
• You go to the point and get things done
• You have relevant experience in operations, consulting or other related fields

• Be part of a fast growing technology startup and help shape the future of energy in Spain
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment
• 25 days paid time off per year

Our Customer Operations Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

If you are interested in building a greener future and are an ambitious and driven professional, this may be the right opportunity for you.

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the UK. We are now expanding to France and looking for the starting team who will help change the energy industry.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

As an Energy Specialist, you’ll be responsible for Bulb’s member experience in France. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

As part of the starting team, you will be working closely with our Country Manager and help set up operations from scratch.

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in France.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with engineering teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills, both in French and in English
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development
• You go to the point and get things done
• You have a minimum of 1 year of relevant experience in operations, consulting or other related fields

• Be part of a fast growing technology startup and help shape the future of energy in France
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment

Our Energy Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

We’re Bulb, an independent and technology-led renewable energy supplier. By providing 100% renewable electricity and 100% carbon offset gas, we’re making energy simpler, cheaper and greener for our members. With over 1.5 million members, we have recently been ranked #1 start-up in London and topped the ranks of the UK’s fastest growing companies. We're also the first and only UK energy supplier to achieve B Corp status.

We now operate in the UK, France, Spain and Texas and are looking for a pragmatic and collaborative lawyer to join our expanding international legal and regulatory team.

The role will focus on helping our international teams establish Bulb in each of their countries and scale – ensuring that as we move from a start-up to a global Group, we do so in a sustainable way that mitigates risks. You will provide legal advice on a diverse set of topics including data protection, employment matters, energy regulation, reputation, litigation, SaaS and other commercial contracts.

We’re looking for someone who is excited by Bulb’s mission, passionate about technology, a team player with a sense of humour, who enjoys solving complex problems and can mitigate risk in a fast growth company.

What you’ll do at Bulb

You will be the second legal hire at Bulb. You will:

• advise international teams based in Texas, Spain and France on how to establish their business models and grow
• help UK teams set up new international offices
• work collaboratively with other Bulb legal counsels to ensure that international businesses operate to the same standards as the UK business (e.g. in data protection and information security, supplier management)
• advise on a wide range of contractual arrangements (e.g. SaaS, direct sales marketing, wholesale energy, employment and media agency agreements)
• be involved in new innovation projects (e.g. electric vehicle charging trials for members)
• develop and help implement international privacy standards
• advise on IP, commercial, corporate and marketing matters
• proactively assess legal risks and advise on Bulb products, helping teams develop them with data protection in mind
• understand current and future legal and regulatory requirements, counselling Bulb’s international teams on the application of such laws and regulations (with the help of external counsel where necessary)
• develop precedent documents for teams to use (e.g. service agreements, employment contracts) and establish legal processes so that the legal function and business can work more efficiently
• help build a proactive compliance culture across Bulb’s international offices, by managing relationships with regulators and other stakeholders, and developing Bulb’s compliance programme (e.g. supplier management, team training etc)

This is a broad role that requires someone who is dynamic and a quick learner. Most in-house roles at this level are narrowly drawn. At Bulb, we want the opposite. Someone who is capable of taking on, and learning about new challenges in international territories, who is culturally sensitive and can interact with a broad range of colleagues and counter-parties, and who is a business partner, not just a lawyer. The role is perfect for someone who wants to be involved in the international expansion of a fast growing technology company and is excited by our mission. With the support of external counsel where necessary, you will be the go to person for legal and regulatory advice for all international offices. This is a truly diverse role and an opportunity to get involved in data protection, commercial, corporate, IP, advertising, or any other legal requirements arising in one of the UK’s most exciting and high-growth businesses.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself in any of these traits, we’d love for you to send us an application.

• You are a UK qualified lawyer (French or Spanish law qualified too is a bonus) with 4-6 years post-qualification experience
• You speak fluent French or Spanish
• You have experience with technology-led organisations, ideally in consumer-facing businesses
• You have data protection experience
• You have experience in negotiating a range of commercial agreements
• You are collaborative
• You are comfortable working at all levels of the organisation and also keen to roll your sleeves up and get stuff done
• Decisive, excellent judgment, and ability to make smart decisions under tight deadlines in the face of ambiguity and imperfect information
• You have exceptional communication skills, with an ability to make complex regulatory concepts clear to business teams, developers, lawyers and regulators

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

We offer some great benefits:

• Be part of a growing technology startup and help shape the future of energy internationally
• Collaborative, flexible and friendly environment
• Competitive salary, share options and bonus
• 25 days’ holiday (excluding bank holidays) with the option to buy more
• 1 month sabbatical leave after your first year
• Training budget, healthcare, life assurance and a pension plan with employer contributions
• Cycle to work scheme
• Free breakfast on Monday

We are keen to bring people with different levels of experience into our customer operations team. Please apply to this role if you have have at least 1 year of continuous professional employment.

Bulb is making energy simpler, cheaper, greener. We’re changing the way the energy industry treats customers and saving the planet. It’s simple things, like calling our customers ‘members’, that make us stand out from the crowd. Bulb is different; we recognise that delivering amazing support and a simple digital experience makes for loyal members who recommend us to their friends and family.

Our Energy Specialists are responsible for Bulb’s member experience.

Responding to a member query means that you do all the work from beginning to end to resolve the issue. Elsewhere this might be done by multiple departments. But our Energy Specialists are able to handle all types of queries, from questions about joining or leaving Bulb, account related inquiries, contacting other suppliers, to everything in between.

With Bulb you’re helping to shape the future of green energy. And joining a community that saves 4.6 million tonnes of CO2 from entering the atmosphere each year.

As an Energy Specialist you’ll be learning huge amounts about how a modern, innovative company engages with its customers.

• You’ll help Bulb’s members on the phone, email and online chat, giving great solutions to a wide variety of queries
• You’ll work in a fast paced environment constantly striving to ensure we’re providing the best member service
• You’ll resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones
• As your experience grows you’ll take on more responsibility within your team and work in small teams to drive improvements in efficiency and member experience

Our Energy Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

At Bulb, we want to hire people able to get going quickly, interested in learning new things and comfortable working in a changing environment.

We care deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example. If you recognise yourself in any of these traits, we’d love for you to send us an application.

Here are the things that we think are essential to succeeding in the job.

• You are able to work some evenings and weekends
• You work well with structure in the day and are motivated by hitting and exceeding targets
• You care deeply about how companies treat their customers

Here are some other things we think will be valuable, but we're also open-minded.

• You're confident speaking on the phone to a variety of people
• You’re a fast learner comfortable with getting stuck in
• You’re resilient and cope well with difficult situations
• You can think on your feet and use your initiative in ambiguous situations
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You’re reliable, energetic and able to prioritise effectively
• You see obstacles as challenges and don’t fall at the first hurdle
• You enjoy working with customers to investigate and solve their problems
• You relish the idea of self learning and personal development

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

We are keen to bring people with different levels of experience into our customer operations team. Please apply to this role if you have have less than 1 year of continuous professional employment.

Bulb is making energy simpler, cheaper, greener. We’re changing the way the energy industry treats customers and saving the planet. It’s simple things, like calling our customers ‘members’, that make us stand out from the crowd. Bulb is different; we recognise that delivering amazing support and a simple digital experience makes for loyal members who recommend us to their friends and family.

Our Energy Specialists are responsible for Bulb’s member experience.

Responding to a member query means that you do all the work from beginning to end to resolve the issue. Elsewhere this might be done by multiple departments. But our Energy Specialists are able to handle all types of queries, from questions about joining or leaving Bulb, account related inquiries, contacting other suppliers, to everything in between.

With Bulb you’re helping to shape the future of green energy. And joining a community that saves 4.6 million tonnes of CO2 from entering the atmosphere each year.

As an Energy Specialist you’ll be learning huge amounts about how a modern, innovative company engages with its customers.

• You’ll help Bulb’s members on the phone, email and online chat, giving great solutions to a wide variety of queries
• You’ll work in a fast paced environment constantly striving to ensure we’re providing the best member service
• You’ll resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones
• As your experience grows you’ll take on more responsibility within your team and work in small teams to drive improvements in efficiency and member experience

Our Energy Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

At Bulb, we want to hire people able to get going quickly, interested in learning new things and comfortable working in a changing environment.

We care deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example. If you recognise yourself in any of these traits, we’d love for you to send us an application.

Here are the things that we think are essential to succeeding in the job.

• You are able to work some evenings and weekends
• You work well with structure in the day and are motivated by hitting and exceeding targets
• You care deeply about how companies treat their customers

Here are some other things we think will be valuable, but we're also open-minded.

• You're confident speaking on the phone to a variety of people

• You’re a fast learner comfortable with getting stuck in
• You’re resilient and cope well with difficult situations
• You can think on your feet and use your initiative in ambiguous situations
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You’re reliable, energetic and able to prioritise effectively
• You see obstacles as challenges and don’t fall at the first hurdle
• You enjoy working with customers to investigate and solve their problems
• You relish the idea of self learning and personal development

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Delivering fantastic service for our members is at the heart of Bulb’s business. Not only is Bulb the fastest growing company in the UK, it has done that while also achieving a trustpilot rating of 9.6 and appearing in the top 30 companies in KPMG’s Customer Experience Excellence Report. As a leader in our member service team, this role is critical to Bulb. We are looking for someone with 5+ years of experience managing customer service teams. You will need to be adept at organising, motivating and developing teams, have a proven record for creative problem-solving and show a strong focus on continuous improvement.

This role will report into Bulb’s UK General Manager and is responsible for managing multiple (~12) member service pods. Each pod has a Pod Leader (PL) that manages a team of up to 12 people focused on member service.

This is a new role for Bulb and represents an exciting new phase for member service as we continue to grow at pace. This is a real opportunity to help evolve the way Bulb does member service to ensure we continue to delight our customers whilst engaging and developing our team.

Key responsibilities

• Delivering fantastic service for our members
  • Instilling a strong sense of service and ensuring each pod is set up to provide the best possible service to our members
  • Identifying opportunities for and ensuring a focus on continuous improvement in our member service technology, systems, processes and ways of operating
  • Being a point of escalation for complex member complaints; coaching team members through how to solve where possible
  • Ensuring knowledge-sharing and communication within and across pods to increase the effectiveness of the whole service team
  • Working with central Service Ops team to optimise scheduling, capacity planning and resource allocation
  • Using reporting and analysis to monitor performance, make decisions and recommendations
• Managing and developing a great team
  • Coaching, developing and mentoring Pod Leaders and Coaches to help them get the best from their teams of Energy Specialists (ES) in an effective and sustainable way
  • Playing a key role in helping us to become an exceptional place to work for the ambitious Energy Specialists we hire
  • Supporting the interviewing and hiring for new Pod Leaders, Coaches and Energy Specialists
• Collaborating and contributing to Bulb’s overall success
  • Working with the UK GM and other Group Pod Leaders to set clear objectives, prioritise efficiently and orient the service team to what matters the most
  • Collaborating with Product Management organisation to ensure Make It Better ideas from the service team are prioritised appropriately and acted upon
  • Supporting broader efforts to ensure Bulb’s long term business success as part of the wider management team

Experience

• 5+ years’ experience managing customer service teams
• Experience working in high pressure, high growth environments
• Strong track record of systems and process improvement

Skills / attributes

• Strong management capabilities that include getting results in high pressure environments - combining the operational day-to-day management of teams with empathy, coaching, motivational techniques, and an ability to develop the team
• Strong verbal communications skills, 1:1 as well as to larger audiences
• Robust problem solving and process improvement techniques
• Analytical, data-driven mindset
• An ability to work across teams and with people at all levels
• Organised and structured to work across teams at pace
• Ability to influence change and support change management activities

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

As the UK’s fastest growing energy supplier, Bulb now powers 1.5m homes with green energy. Now we’re helping businesses make the switch to renewables, too.

Across the UK, businesses are getting a raw deal from the energy market: expensive tariffs, dirty energy and complicated contracts. Bulb for Business is on a mission to make energy cheaper, simpler and greener for the businesses and charities.

Bulb for Business is a dedicated team inside Bulb. We’re responsible for Bulb’s business product: growth, member service, operations and engineering.

Our Business Sales Specialists are responsible for business energy sales, helping to bring Bulb to more businesses.

You’ll be responsible for the end-to-end sales process, from identifying potential leads and building relationships to closing deals and managing switches to Bulb.

With Bulb you’re helping to shape the future of green energy. And joining a community that saves 4.6 million tonnes of CO2 from entering the atmosphere each year.

• You’ll handle outbound and inbound calls to prospective businesses.
• You’ll provide expert advice to businesses on switching energy supplier.
• You’ll deliver great service to our members throughout the switching process.
• As your experience grows you’ll take on more responsibility within the team to improve our sales processes.

At Bulb, we want to hire people able to get going quickly, interested in learning new things and comfortable working in a changing environment.

We care deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example. If you recognise yourself in any of these traits, we’d love for you to send us an application.

Here are the things that we think are essential to succeeding in the job:

• You‘re motivated by hitting and exceeding targets
• You’re target driven, motivated and work well under pressure
• You care deeply about how companies treat their customers
• You’re self motivated and have a get up and go approach to your work
• You’re an ambitious sales person with a track record of at least 1 year business-to-business energy sales
• You’ve demonstrated strong prospecting and lead development experience in a sales environment
• Numerate and comfortable navigating spreadsheets and systems

Here are some other things we think will be valuable, but we're also open-minded:

• You're confident speaking and selling to a variety of businesses
• You’re reliable, energetic and able to prioritise effectively
• You’re a fast learner and love to get stuck in
• You relish the idea of self learning and personal development
• You love to learn and enthusiastically tackle new problems

• Competitive commission scheme
• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

We’re looking for a talented Director to run the Bulb Foundation. The right person will share our passion to fight the climate crisis. You will work with our Board to set our strategy, and use your expertise and connections to bring together exceptional organisations who can make a huge impact with our support.

About us

Bulb Foundation was launched in 2019 to reflect Bulb's belief in the power of business for good. Bulb fight the climate crisis every day by providing affordable, renewable energy. But they wanted to do more. Every time a new member switches to Bulb, £1 is donated to the foundation, increasing to £2 in 2020. We will use it to make grants to other charities and social enterprises tackling the climate crisis head on, through mitigation or adaptation. We fund high-risk, early stage ideas with the potential to create system change around the world. We are particularly interested in convening networks, advocating for policy change, adoption of new technology and driving changes in consumer behaviour.

Bulb Foundation was set up by an interim Foundation Manager, but now we’ve set our initial strategy we’re ready to recruit a Foundation Director to hit the ground running.

About the role

You’ll turn the foundation from an unknown start-up into a well respected funder, sought out by people with great ideas. You will build a portfolio of innovative partners fighting the climate crisis globally.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself in the traits below, we’d love you to send us an application.

You will definitely:

• be an experienced climate change practitioner with deep knowledge of, and connections in the UK and global NGO and policy community
• Be resilient, flexible and well organised, enjoy working autonomously and thrive on setting your own direction
• be a creative and analytical thinker who can develop and deliver our strategy, assess our performance and identify improvements
• demonstrate excellent judgement and use data to make complex decisions
• have proven influencing skills at board level
• be an experienced grant partnership manager (either as a funder or fundraiser)
• have excellent written and verbal communication skills
• be a credible, authentic and inspiring ambassador for the foundation, confident presenting to large, senior audiences
• be willing to travel overseas up to 6 weeks per year to visit projects and represent the foundation at relevant events

You might also have:

• charity governance experience to meet Charity Commission requirements
• financial management experience to manage a multi-million pound budget, comfortable maintaining management accounts, developing internal financial controls and managing an audit
• worked in or with a business and be comfortable working cross-functionally in a corporate environment to influence a variety of stakeholders.

• Competitive salary package, based on experience
• Would consider part time applicants, minimum 3 days per week.
• Training budget of £1,000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb Foundation, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• Activities to improve your mental and physical well, including yoga.
• Healthcare, a pension plan with employer contributions and a cycle to work scheme.

This is an exciting opportunity for a Business Partner to join a fast-growing, innovative company. In this role you’ll be responsible for helping our leaders achieve their strategy and get the best performance from the teams they lead.

You’ll also be responsible for increasing engagement, delivering inspiring development programmes and coaching leaders and managers to reach their potential.

About Bulb

We’re Bulb, an independent, technology-led renewable energy company. We are a purpose driven business that has developed a unique operating model to provide the lowest cost renewable energy to UK homes and businesses.

Based in the heart of London’s vibrant start-up community, we are also the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about building a high performing, diverse and inclusive team and we work hard to lead by example in this.

About the role

We are looking for an experienced business partner with a track record of working with leaders and managers to help a business achieve its strategic goals. We’re reshaping our employee experience at Bulb as well as growing internationally and expanding our team in the UK, so there’s no better time to join our People team.

You’ll be a trusted advisor to our senior leaders, helping them implement change programmes, develop the capability and confidence of their management team, and attract and retain the very best people in their area. Things change fast at Bulb, so you’ll work on all aspects of change management from strategy and design through to implementation and communications.

You’ll be a partner for our managers as they look to get the best performance out of their teams and help their team members grow and develop. You’ll work with them on organisational design, learning and development, and help them make great decisions about their people. You’ll also support them with their own development.

You’ll be a conduit between our senior leaders and the people in their team, keeping your ear to the ground and monitoring our employee feedback channels.

You’ll also closely with other members of the People team to solve company-wide problems and lead change programmes to improve our employee experience. You'll have the opportunity to bring the expertise you’ve developed outside Bulb into the company and train others on what you’ve learned.

• You have a proven track record of working with senior leaders to contribute to strategic planning and deliver effective change programmes within their teams
• You’re an experienced coach and advisor who can work with managers to unlock the potential of their teams and support their own development
• You’re an experienced interviewer with the ability to spot the best talent and input positively to hiring decisions
• You’re a qualified People professional who is confident in making tricky people decisions and resolving conflict
• You’ve designed and delivered effective learning programmes, both in classrooms and on the job
• You are confident working with data and analytics, and know how to create a business case where you spot an opportunity for change
• You’re exceptionally well organised and can move long-term projects forwards while dealing with immediate priorities
• You’ve worked in a fast-growing company, are comfortable working with ambiguity and see opportunity in change
• You show good judgment in people decisions and would be an ambassador for our values at Bulb

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences. We’re also the first and only UK energy supplier to achieve B Corp status.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

You'll spend your time

• Owning and managing Bulb’s build tooling, development environments, library footprint, and code review process
• Writing library code to provide safe defaults and centralized functionality for our development teams
• Working with our application security engineer to keep our third-party codebases safe
• Driving developer hygiene around library versioning and code use, and coordinating large-scale code-base changes across all of our development teams
• Promoting good engineering practices across our development teams

• 6-9 years work experience in development in a continuous integration environment
• Deep knowledge of Node/Typescript and Python
• Experience in library design, particularly in seeing libraries as a designed user interface for developers
• Comfort with defining your own roadmap and task prioritization and figuring out what’s needed to deliver a first-class developer experience at Bulb
• Proven ability to thrive and succeed in a dynamic, fast growing, startup environment
• Exceptional written and verbal communication skills

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Bulb is a technology-led renewable energy company. Bulb is making energy simpler, cheaper, greener for its members.

Our Data Science group is responsible for the full lifetime our our data products; from sourcing data, analysis and reporting, training and deploying Machine Learning models; there are huge opportunities to apply Data Science right across Bulb.

Bulb cares deeply about helping the technology industry become a more inclusive and diverse place and we work hard to lead by example.

Responsibilities:

• Analyse data and report results to help inform decision making
• Use data insights to design and build Machine Learning algorithms
• Design and perform experiments to test the effectiveness of products we build and actions we take

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application:

• Masters/PhD or equivalent experience in a quantitative field such as Statistics, Computer Science, Applied Sciences or Operational Research
• 2+ years experience applying Machine Learning to real-world problems
• Comfortable coding in Python and SQL
• Experienced with cloud infrastructure (GCP, AWS, Azure)
• Comfortable with challenging prescribed thinking
• Exceptional communication skills, able to communicate complex ideas in a simple fashion

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible and friendly environment
• Competitive salary, share options and bonus
• 25 days holiday
• Enhanced parental leave
• Training budget, healthcare and a pension plan with employer contributions, childcare voucher scheme, cycle to work scheme
• Great coffee, teas and fruit

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver a Trust Pilot score of 9 out of 10.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

The following pods are currently looking for Full-Stack Engineers:

Member

Help us create applications and services that allow our members to manage their accounts via desktop, mobile, SMS and email. You’d be working in a multi disciplinary team with developers, testers, designers, product managers and subject matter experts, developing across the full stack. We’ve got ambitious targets for customer self service and we’re always looking for innovative and exciting new ideas.

Energy Specialist Technology

We enable the Energy Specialist team to provide the best member service in the energy industry. You'll be using technology in interesting ways to automate tasks, simplify workflows, and build improvements to members experiences across products to reduce the need for them to get in touch with us. We're always on the lookout for making things better as we grow.

Growth

The number of people that have their energy supplied by Bulb has grown 1,000% per year and we're on a trend to do the same this year. Join the pod that's working on driving this growth as part of a multidisciplinary team working across the full stack, and help tackle exciting challenges, ambitious opportunities, and powerful products - such as the journey customers use to switch their energy, the most visited Bulb product Bulb.co.uk and more!

Bulb App

This team is responsible for building all the fun features that will go into our App, such as live energy usage for our smart meter members.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

* You take pleasure from clear code, see writing tests as an integral part of the development process and understand the benefit of writing code and tests in small increments.

* You are keen to learn new technologies and have ideas about how we do things better

* You like solving both real world and technical problems

* You are an enthusiastic team player who enjoys collaborating across teams and departments

* You are passionate about learning and your own professional development

The Stack

At Bulb we use a wide variety of technologies. While we have core technologies that we work with, we're always trying to pick the best tool for the job, and are always looking at what's on the horizon.
Our stack currently includes:

• Node, Typescript, Koa, Redux, React, React Native, Webpack, Babel, Flow
• Circle CI, Kubernetes, Docker and Google Cloud Platform

We use Git for source control, write tests and run continuous integration, and review each other’s code through pull requests.

Ideally, you would be familiar with these technologies or similar patterns; notably, Typescript/Javascript coupled with React is a core technology for us. But we’re more interested in your broad experience of software development than of specific tools or libraries. You should be comfortable getting up-to-speed quickly in new tools and platforms. You should be pragmatic and experienced enough to know when a different choice of technology would be more suitable, and comfortable leading explorations into new technologies.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Scrum/Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We’re use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.
• We reflect the Bulby working culture.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Date of posting: 25th June 2019

Application Closing Date: December 2019

Competitive Salary Applies

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences. We’re also the first and only UK energy supplier to achieve B Corp status.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

• 3-6 years work experience in operations and system administration
• Experience building continuous integration and infrastructure-as-code environments
• Understand how to design for observability and reliability
• Familiar with cloud platforms (GCP and AWS) and management tooling (including Kubernetes, Terraform, Istio, Chef Inspec, Splunk, etc.)
• Software development experience, ideally in Node or Python
• Proven ability to thrive and succeed in a dynamic, fast growing, startup environment
• Ability to work as part of our engineering on-call rotation
• Strong written and verbal communication skills

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences. We’re also the first and only UK energy supplier to achieve B Corp status.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

You'll spend your time

• Leading the technical team that will take over building and managing Bulb’s infrastructure
• Moving our infrastructure into a fully-orchestrated, infrastructure-as-code world
• Building and documenting self-service tools that enable product teams to work independently, and finding new opportunities to enable and support those teams
• Improving tooling for build and deploy processes, automated testing, and security
• Helping to manage and integrate SaaS tools on both the production and business sides
• Promoting good engineering practices across our development teams, including effective engineering estimation, decision making, and risk management, good incident response processes, and thoughtful incident reviews

• 8-12 years work experience in operations and system administration
• Experience building continuous integration and infrastructure-as-code environments, including multi-region failover, zero-downtime deployments, failure injection, artifact repositories, etc.
• Understand how to design for observability and reliability
• Familiar with cloud platforms (GCP and AWS) and management tooling (including Kubernetes, Terraform, Istio, Chef Inspec, Splunk, etc.)
• Software development experience, ideally in Python or Node
• Comfort with and experienced in defining roadmaps and owning your team’s project prioritization and backlog, and with the trade-offs inherent in a rapidly-changing technical environment
• Ability to work as part of our engineering on-call rotation
• Exceptional written and verbal communication skills

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

About the team

The Platform team at Bulb are building a completely greenfield system responsible for things like Billing, Metering and Account Management. This software will be at the very heart of Bulb’s business and is absolutely vital to our day-to-day operations and future ambitions. We’ve reached 1.5 million customers in less than 4 years and are still growing! The software you’ll build will support our continued growth and entry into new markets.

As a Python Engineer you will:

• Be resourceful, and capable of going and figuring out a complex problem which may sometimes only be loosely defined.
• Have strong design skills; be capable of conducting design reviews and be familiar with cloud native design patterns and the Microservices architectural style.
• Be keen to learn about the idiosyncrasies of the energy industry.
• Be able to learn new technologies rapidly, and be able to share that learning with others.
• Be a strong team player who is able to collaborate across teams and departments.
• Be a strong advocate for software engineering best practice, taking pleasure from clean code, you have a predilection for TDD, and you’re a fan of pairing.
• Be able to support software builds and contribute to keeping systems up and running by getting involved in deployment, monitoring and logging.

Tech Stack

We use a mix of technologies at Bulb and we have a mindset of picking the best tool for the job rather than railroading technical decision making. We have a strong bias towards open-source and we aim to quickly adopt emerging technologies where we think it will drive improvements for our business.

Some of the technologies we’re currently using in our production stack are:

• Python > 3.5 with typehints, dataclasses and coroutines using async/await.
• Postgres for relational data storage. BigQuery for timeseries data.
• Google Cloud Pub/Sub for messaging.
• CircleCI for automated builds and our continuous delivery pipeline.
• Kubernetes and Docker for containerisation, scheduling and running services.
• Google Cloud Platform for our infrastructure and Terraform for infrastructure orchestration.

As part of your day to day role you will:

• Be working on designing, developing and maintaining software that is fundamental to Bulb’s business, typically providing services that offer an API for our tooling to interact with.
• Be working closely with internal and external stakeholders to rapidly deliver new services, enhancements, and the occasional bug fix.
• Build strong partnerships across the engineering group at Bulb to drive best practice internally.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We’re use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.
• We reflect the Bulby working culture.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

About Bulb

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences.

Based in the heart of London’s vibrant startup community, we are also the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about helping its industry become a more inclusive and diverse place and we work hard to lead by example in this.

Responsibilities

• Work within the technology team to help increase the general quality of our websites and apps
• Analyse requirements of new features and ensure we’re testing the right things
• Report and prioritise bugs and issues raised in a variety of channels
• Build and execute manual end-to-end test plans across our websites and apps
• Contribute to automated test suites by writing tests or pairing with developers
• Communicate with stakeholders and our customer experience team

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

• Experience in website and mobile testing within a start-up environment
• Excellent communication and documentation skills
• Experience in user acceptance and regression testing
• Can take a context driven approach to testing
• An understanding of software engineering processes
• Nice to have: knowledge of automated end-to-end testing techniques and tool

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team.

• We practice Kanban and work lean.

• Work is not siloed, you’re able to test and have a view of all the features the team are working on.

• We use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Application Closing Date: December 2019

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences. We’re also the first and only UK energy supplier to achieve B Corp status.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

You'll spend your time

• Writing, and managing indicator of compromise queries across Bulb’s aggregated logs.
• Responding to, triaging, and investigating potential incidents across Bulb’s laptops, servers, network devices, and cloud systems.
• Teaching other engineers on Bulb’s infrastructure team how to do alert triage.
• Performing and automating in-house network and host security testing.
• Managing third-party penetration tests.
• Acting as incident manager and running interactions with external incident response and forensics teams in the event of a major incident.
• Working with infrastructure automation teams to ensure that programmatically-driven security policies are correct.
• Implementing security orchestration and automation on top of tools like BetterCloud and Okta.

• 3-5 years work experience in operational security
• Hands-on experience with:
  • Basic penetration testing tooling like Nessus and Metasploit
  • Writing and triaging production security alerts against large data sets, ideally with Splunk Enterprise Security
  • Security configuration in Docker, Kubernetes, and Istio
  • MISP and other community-centric threat intelligence collections
  • Hardening Windows and Linux servers and common services
  • AWS, GCP, and cloud security and automation tools like Forsetti and Terraform
  • Identity and Access Management systems like GSuite, Azure AD, and Okta, and authentication integration via OAuth, SAML, and LDAP
  • Host policy automation using Jamf for OSX and Microsoft Group Policy Objects
  • Zeek and Packetfence for on-premises network security

• Some on-call will be required
• Experience mentoring other engineers in security
• Able to act as a cheerleader and champion for security at Bulb
• Ability to thrive and succeed in a dynamic, fast growing, startup environment

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Bulb is a technology-led renewable energy company. Bulb is making energy simpler, cheaper, greener for its members.

Our Data Science group is responsible for the full lifetime of our data products; from sourcing data, analysis and reporting, training and deploying Machine Learning models; there are huge opportunities to apply Data Science right across Bulb.

Bulb cares deeply about helping the technology industry become a more inclusive and diverse place and we work hard to lead by example.

Responsibilities:

• Analyse data and report results to help inform decision making

• Use data insights to design and build Machine Learning algorithms

• Design and perform experiments to test the effectiveness of products we build and actions we take

• Mentor junior data scientists and collaborate and advise on projects

At Bulb we want to hire people with the experience necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

We’re looking for candidates who have the following:

• Masters/PhD or equivalent experience in a quantitative field such as Statistics, Computer Science, Applied Sciences or Operational Research

• 5+ years experience applying Machine Learning to real-world problems

• Comfortable coding in Python and SQL

• Comfortable with challenging prescribed thinking

• Exceptional communication skills, able to communicate complex ideas in a simple fashion

Experience with cloud infrastructure (GCP, AWS, Azure) would be considered beneficial.

At Bulb, we offer:

• A chance to be part of a growing technology startup, helping to shape the future of energy

• A collaborative, flexible and friendly environment

• A competitive salary, share options and bonus

• 25 days holiday

• Enhanced parental leave

• A training budget, healthcare and a pension plan with employer contributions, childcare voucher scheme, cycle to work scheme

• Great coffee, teas and fruit

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver a Trust Pilot score of 9 out of 10.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

Currently the following pods are looking for Senior Software Engineers:

Member

Help us create applications and services that allow our members to manage their accounts via desktop, mobile, SMS and email. You’d be working in a multi disciplinary team with developers, testers, designers, product managers and subject matter experts, developing across the full stack. We’ve got ambitious targets for customer self service and we’re always looking for innovative and exciting new ideas.

Energy Specialist Technology

We enable the Energy Specialist team to provide the best member service in the energy industry. You'll be using technology in interesting ways to automate tasks, simplify workflows, and build improvements to members experiences across products to reduce the need for them to get in touch with us. We're always on the lookout for making things better as we grow.

Growth

Smart

We're responsible for the smart meter rollout at Bulb. This includes everything from allowing member to booking meter installations to the Bulb Account experience once you have a smart meter and analysing the usage data to help us buy energy more efficiently. We're a multi disciplinary team and work closely with the experience team to ensure our members get the best smart meter experience.

Prepay

This is the team managing the whole experience for our members with smart or traditional prepayment meters. Prepay meters are the ones you have to top up to get energy at home. These customers have often been neglected and ripped off by the energy industry, we’re working to solve that - to deliver a great product at the affordable price people deserve.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

• You take pleasure from clear code, see writing tests as an integral part of the development process and understand the benefit of writing code and tests in small increments.
• You are keen to learn new technologies and have ideas about how we do things better
• You like solving both real world and technical problems
• You are an enthusiastic team player who enjoys collaborating across teams and departments
• You are passionate about learning and your own professional development

The Stack

At Bulb we use a wide variety of technologies. While we have core technologies that we work with, we're always trying to pick the best tool for the job, and are always looking at what's on the horizon.
Our stack currently includes:

• Node, Typescript, Koa, Redux, React, React Native, Webpack, Babel, Flow
• Circle CI, Kubernetes, Docker and Google Cloud Platform

We use Git for source control, write tests and run continuous integration, and review each other’s code through pull requests.

Ideally, you would be familiar with these technologies or similar patterns; notably, Typescript/Javascript coupled with React is a core technology for us. But we’re more interested in your broad experience of software development than of specific tools or libraries. You should be comfortable getting up-to-speed quickly in new tools and platforms. You should be pragmatic and experienced enough to know when a different choice of technology would be more suitable, and comfortable leading explorations into new technologies.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Scrum/Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We’re use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.
• We reflect the Bulby working culture.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

Date of posting: 25th June 2019

Application Closing Date: December 2019

Competitive Salary Applies

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences. We’re also the first and only UK energy supplier to achieve B Corp status.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

You'll spend your time:

• Working with Bulb’s CTO, Engineering Manager, Security Engineers, and the Infrastructure Pod to set priorities and manage the delivery of security work
• Estimating and scheduling project size and helping to write requirements and document work
• Managing and owning the Bulb security backlog
• Negotiating with Bulb’s Security Council and product tech leads about the ordering of work that impacts product teams and ensuring that the council and security work in general maintain momentum

Nice to haves:

• 5-7 years work experience in project management
• A technical background and experience with product/software development processes and technical infrastructure work
• Ideally, some experience managing security work
• Strong skills in engineering estimation, documenting requirements, and managing communication flow in cross-team projects
• Risk management skills for transformative technical projects
• Comfortable with ad hoc agile processes and managing process differences between teams
• Experience in culture change work to build more collaborative security cultures
• Able to act as a cheerleader and champion for security at Bulb
• Proven ability to thrive and succeed in a dynamic, fast growing, startup environment
• Strong negotiation and conflict management skills, with a focus on finding win-win solutions among complex trade-offs

• Strong written and verbal communication and presentation skills

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.