Join the team

This is an exciting opportunity for an experienced corporate communications professional to join a fast-growing, innovative company. Reporting into the VP Global Communications, in this role you’ll be responsible for managing our day-to-day external corporate communications as well as developing and implementing our corporate communications plans in the UK and around the world.

This is an independent contributor role and you’ll also be responsible for managing our corporate communications agencies and providing corporate comms support and advice to our international markets to help us build and protect our brand as we grow.

About Bulb

We’re Bulb, an independent, technology-led renewable energy company. We are a purpose driven business that has developed a unique operating model to provide the lowest cost renewable energy to UK homes and businesses.

Based in the heart of London’s vibrant start-up community, we are also the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about building a high performing, diverse and inclusive team and we work hard to lead by example in this.

Responsibilities

• You’ll develop and implement our corporate communications plans in the UK and around the world.
• You’ll be responsible for helping to develop our corporate messaging, working with our executives to refine our talk tracks and narratives.
• You’ll manage Bulb’s day-to-day press office activities, working with our agencies to quickly respond to enquiries and identify opportunities.
• You’ll build and maintain relationships with media, policymakers and other stakeholders.
• You’ll identify industry trends and issues that may be relevant to Bulb.
• You’ll work on high profile speaking engagements, campaigns and projects.
• You’ll act as the primary contact for our corporate agencies on a day-to-day basis.
• You’ll manage our speaking opportunities, events and awards calendar.
• You’ll prepare executives for interviews and speaking opportunities
• You’ll sign off on communications including statements and messaging for executive presentations.

• You have at least 8 years of communications experience, including in house experience of reputation management and corporate communications
• You have a proven track record of working with senior leaders to advise on communications strategy while also delivering at the tactical/operational level – you should be able to create a media strategy as well as work directly with reporters to implement it
• You have strong media relationships, ideally in the energy or tech sectors
• You have excellent writing and presentation skills
• You have experience with a wide range of communication channels including digital, broadcast, and print
• Experience working across various markets and/or regions
• You’re exceptionally well organised and can move long-term projects forwards while dealing with immediate priorities
• You’ve worked in a fast-growing company, are comfortable working with ambiguity and see opportunity in change
• You show good judgment and would be an ambassador for our values at Bulb

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

This is an exciting opportunity for a communications professional to join a fast-growing, innovative company. Reporting into the VP Global Communications, in this role you’ll be responsible for building our international communications strategy and working with our local communications managers to implement our plans in the UK and around the world.

This is an independent contributor role and you’ll work closely with our HQ and our international teams to launch new markets, plan campaigns and advise on day-to-day press office activities to help us build and protect our brand as we grow.

About Bulb

We’re Bulb, an independent, technology-led renewable energy company. We are a purpose driven business that has developed a unique operating model to provide the lowest cost renewable energy to UK homes and businesses.

Based in the heart of London’s vibrant start-up community, we are also the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about building a high performing, diverse and inclusive team and we work hard to lead by example in this.

Responsibilities

• You’ll lead our international creative campaigns, researching and developing opportunities to build Bulb’s profile internationally, help launch our new markets, and work with our comms managers and agencies to bring these opportunities to life.
• You’ll act as a conduit between HQ and our international team, sharing information and ideas in order to ensure coordination and consistency in our communications approach and messaging.
• You’ll work with the international team to quickly respond to enquiries and identify opportunities.

• You’ll work with the team on high profile speaking engagements, campaigns and projects.
• You’ll help build our international infrastructure: key messaging, calendars and trackers.

• You have at least 6 years of communications experience, including in house experience
• You have experience managing PR agencies
• You have experience launching new markets
• You have a proven track record of working with senior leaders to advise on communications strategy while also delivering at the tactical/operational level – you should be able to create a media strategy as well as work directly with the team to implement it
• You have excellent writing and presentation skills
• You have experience with a wide range of communication channels including digital, broadcast, and print
• You have experience working across various markets and/or regions
• You’re exceptionally well organised and can move long-term projects forwards while dealing with immediate priorities
• You’ve worked in a fast-growing company, are comfortable working with ambiguity and see opportunity in change
• You show good judgment and would be an ambassador for our values at Bulb

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

Bulb is a technology-led renewable energy company. Bulb is making energy simpler, cheaper, greener for its members.

Our Data Science group is responsible for the full lifetime our our data products; from sourcing data, analysis and reporting, training and deploying Machine Learning models; there are huge opportunities to apply Data Science right across Bulb.

Bulb cares deeply about helping the technology industry become a more inclusive and diverse place and we work hard to lead by example.

Responsibilities:

• Analyse data and report results to help inform decision making
• Use data insights to design and build Machine Learning algorithms
• Design and perform experiments to test the effectiveness of products we build and actions we take

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application:

• Masters/PhD or equivalent experience in a quantitative field such as Statistics, Computer Science, Applied Sciences or Operational Research
• 2+ years experience applying Machine Learning to real-world problems
• Comfortable coding in Python and SQL
• Experienced with cloud infrastructure (GCP, AWS, Azure)
• Comfortable with challenging prescribed thinking
• Exceptional communication skills, able to communicate complex ideas in a simple fashion

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

Bulb is the UK's fastest growing energy supplier, providing affordable, renewable energy to homes and businesses across the UK. Founded in 2015, Bulb's mission is to help its members reduce their bills and their carbon impact.

We were the UK’s fastest growing private company in 2018 and 2019, and are included in LinkedIn’s 2018 list of the top 25 UK tech startups to work for. Bulb is a Living Wage Employer and a certified B Corp, working to demonstrate how business can be a force for good.

What you’ll do at Bulb

Working across Bulb’s product teams and reporting to the Head of Data Science and Analytics you’ll take ownership for Bulb’s analytics function, making sure that Bulb’s Data Win’s value is in evidence across the company.

• Growing a team of analyst across pods, scaling our Analytics function
• Continuing building Bulb’s self-service data platform
• Analysing data and presenting insights to answer important business questions
• Working closely with other teams senior leadership, to define, develop and improve KPIs
• Building dashboards to communicate data across Bulb and to third parties
• Running statistical experiments to optimise Bulb’s Business
• Running training to help Data win
• Collaborating with the Data Science team to scope and prioritise projects

We’d like you to:

• Have strong SQL skills - able to manipulate, analyse and model large volumes of data with a high level of accuracy
• Experience with one or more of Python, R, Looker, Tableau, Mode
• Be a smart, strategic thinker who is great at solving problems (not just ones that involve numbers!)
• Have great communication skills and confident working with stakeholders across the business including senior management
• Be able to prioritise a long list of requests into a work plan and manage expectations accordingly
• Have at least 3-5 years experience working with data in a fast-paced company
• Be a team player: you see your work as part of the team’s overall plan, and within that you’re happy either driving your own project or supporting team members with theirs
• Have an ownership mentality: don't just execute what's asked of you, but question whether we've asked you the right question or if it could be done a better way
• Have a can-do attitude: Bulb is a fast-paced environment, you need to be resilient and calm under pressure

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

Bulb is a technology-led renewable energy company. Bulb is making energy simpler, cheaper, greener for its members.

Our Data Science group is responsible for the full lifetime of our data products; from sourcing data, analysis and reporting, training and deploying Machine Learning models; there are huge opportunities to apply Data Science right across Bulb.

Bulb cares deeply about helping the technology industry become a more inclusive and diverse place and we work hard to lead by example.

Responsibilities:

• Analyse data and report results to help inform decision making

• Use data insights to design and build Machine Learning algorithms

• Design and perform experiments to test the effectiveness of products we build and actions we take

• Mentor junior data scientists and collaborate and advise on projects

At Bulb we want to hire people with the experience necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

We’re looking for candidates who have the following:

• Masters/PhD or equivalent experience in a quantitative field such as Statistics, Computer Science, Applied Sciences or Operational Research

• 5+ years experience applying Machine Learning to real-world problems

• Comfortable coding in Python and SQL

• Comfortable with challenging prescribed thinking

• Exceptional communication skills, able to communicate complex ideas in a simple fashion

Experience with cloud infrastructure (GCP, AWS, Azure) would be considered beneficial.

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

What’s the most important thing you could be working on right now? Join Bulb to spend eight hours a day protecting the planet. We’re the biggest green energy supplier in the UK, and we got here because of our user-focused, technology-led approach.

As part of the Content, Design and Research team you will be working with multiple product teams to solve problems, develop new products and services, and make our existing products the best they can be. Between helping our members understand their energy use, developing new products for electric vehicle owners, helping vulnerable people get the support they need, setting great design standards through the design system, you won’t have a boring day at Bulb. The variety of projects we work on will give you the opportunity to practice a wide range of product design skills.

You’re not going to be working alone. You will collaborate with product managers, software engineers, data scientists and domain knowledge experts day to day. The Content, Design and Research team work closely together too. We learn from each other, pair on problems, hang out and eat cake.

We’re very much just-give-it-a-go type of people. When you see an opportunity to make something better, you don’t have to ask anyone’s permission to act on it.

We’re a small team in a fast growing startup, so you will have the opportunity to have a big impact in anything you do.

And we’re the first and only UK energy supplier to achieve B Corp status, because we believe in the power of business to do good in the world.

You will

• Work with product teams to understand each problem and come up with solutions
• Design useful, usable and beautiful experiences for our members
• Know when to work on your own and when to collaborate or pair with other designers, product managers, researchers, content designers, data scientists and engineers
• Take ownership of your work from first idea to the day it ships – and beyond
• Contribute to product decisions, balancing vision with pragmatism
• Test your designs with members, run experiments, dive into data and iterate based on what you’ve learned
• Run workshops, sketching and critique sessions to help bring new perspectives to the work
• Find ways to improve our products and spot opportunities for new product ideas
• Champion inclusive and accessible design
• Contribute to Bulb’s design system, empowering teams to build better products quickly
• Learn from other designers, content designers and researchers to grow in your role
• Help cut carbon emissions for millions of people

A portfolio showing evidence of

• Design process focused on understanding and solving problems
• Thinking analytically about the problem and articulating it clearly
• Uncovering needs and finding ways to meet them
• Communicating knowledge and understanding using journey maps, diagrams, sketches, etc
• Assessing strengths and weaknesses of different design solutions
• Using data and research to show you’ve solved the problem
• Designing for multiple platforms and devices
• Visual design craft and attention to detail
• Simplifying complexity

You can

• Design products that meet user and business needs, and balance them with technical constraints
• Communicate clearly
• Give and receive constructive feedback
• Work in a team and on your own

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

Job posting date: 13th March 2020

Application closing date: 12th April 2020

Location: London

Competitive Salary Applies

Hi, we’re Bulb. Nice to meet you.

Bulb is the UK's biggest green energy supplier, providing affordable, renewable energy to homes and businesses across the UK. Our mission is to help people lower their energy bills and reduce their carbon impact at the same time. Founded in 2015, we were named the UK’s fastest growing private company in 2018 and 2019 (and we’re still limbering up). Naturally, we’re an accredited Living Wage Employer; we’ve been picked as one of LinkedIn’s top 25 UK tech startups to work for; and we’re a certified B Corp, too. That means we believe in using business as a force for good.

We’re looking for a Senior User Researcher to help us shape the way millions of people understand, and interact with, their energy. Working closely with our Design, Product, Engineering and Innovation teams, you’ll be the voice of our members. Delivering high-impact research, you’ll spark ideas and help us evaluate strategic and tactical decisions. It’s a big challenge and there’s a lot to do. But you’ll be working with an enthusiastic team, focused on creating the very best products for our members.

In this role you will:

• Partner with Design, Product, Engineering and Innovation teams to identify business problems and opportunities, and plan high-impact research to drive strategic and tactical discussions

• Lead your own research, and mentor others in the team, confident you’re using the right methods and approach for every job
• Dive deep into big open questions (How do people relate to carbon offsetting?), and solve the very focused ones (Why do some people start but not complete their switch to Bulb?)

• Research across multiple platforms in different ways – from web to mobile, physical products to digital tools and services

• Know when and how to dig into the data and when to collaborate with our team of data scientists, for robust qualitative insights backed up with quantitative analysis

• Share the results of your research with senior stakeholders and project teams in compelling, engaging ways
• Be the voice of the user across the business, and a strong advocate for user research

• Explore new ways of working – collaborating with, and mentoring less experienced members of the team
• Take an active role in helping our Research team to grow and thrive

At Bulb we want to hire people with the experience necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Relevant Experience

• A solid academic background, with a masters qualification preferred
• Extensive experience in a broad range of qualitative research methods and tools
• Fluency in quantitative research methods and sharp analytical skills
• Being comfortable with SQL, Excel and Python is a bonus. But so is a genuine passion to learn – our Data Science team run in-house training
• Proven experience working in a self-directed environment and navigating ambiguity
• Proven track record of delivering insights that drive product as well as business impact
• Experience being embedded in a product team preferred
• Strong presentation and storytelling skills
• Business savvy, with an ability to think strategically
• Happy to help direct and inspire our design teams to get hands on with research of their own

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

Hi, we’re Bulb. Nice to meet you.

Bulb is the UK's biggest green energy supplier, providing affordable, renewable energy to homes and businesses across the UK. Our mission is to help people lower their energy bills and reduce their carbon impact at the same time. Founded in 2015, we were named the UK’s fastest growing private company in 2018 and 2019 (and we’re still limbering up). Naturally, we’re an accredited Living Wage Employer; we’ve been picked as one of LinkedIn’s top 25 UK tech startups to work for; and we’re a certified B Corp, too. That means we believe in using business as a force for good.

We’re looking for a mid-level User Researcher to work closely with our Design, Product, Engineering and Innovation teams. As the voice of our members you’ll deliver insight to help us create high-impact products, enabling millions of people to reduce their bills, lower their carbon emissions and be a little bit kinder to the planet.

In this role you will:

• Partner with Design, Product, Engineering and Innovation teams to identify problems and product opportunities
• Define, plan and lead your own research, confident you’re using the right methods and approach for every job
• Dive deep into big open questions (How do people relate to carbon offsetting?), and solve the very focused ones (Why do some people start but not complete their switch to Bulb?)
• Research across multiple platforms in different ways – from web to mobile, physical products to digital
• Know when and how to dive into the data yourself and when to collaborate with our team of data scientists, for robust qualitative insights backed up with quantitative analysis
• Share the results of your research with product teams in compelling, engaging ways, facilitating evidence-based product and design decisions
• Be the voice of the user in our product teams, and a strong advocate for user research
• Explore new ways of working – collaborating with fellow researchers and designers, constantly improving the way we work together

At Bulb we want to hire people with the experience necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Relevant Experience

• A solid academic background, with a masters qualification preferred
• Experience in a variety of qualitative research methods and tools
• Fluency in quantitative research methods and sharp analytical skills
• Being comfortable with SQL, Excel and Python is a bonus. But so is a genuine passion to learn – our Data Science team run in-house training
• High comfort level working in a self-directed environment and navigating ambiguity
• Experience being embedded in a product team preferred
• Strong presentation and storytelling skills
• Business savvy, with an ability to think strategically
• Happy to help direct and inspire our design teams to get hands on with research of their own

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

Bulb is an independent energy supplier that provides 100% renewable energy to homes and businesses across the UK. In 4 years, Bulb has reached over £1.5 billion in annualised revenue and supplies over 1.5 million members.

We have developed a unique model to deliver affordable renewable energy to homes and businesses while, at the same time, giving the best-rated customer service. We achieve this by hiring great people and giving them leverage with great technology.

We are the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about leading its industry to become a more inclusive and diverse place and we work hard to lead by example in this.

It’s an exciting time to join as we continue to grow rapidly in the UK, plus we have recently launched in France, Spain and Texas with lots more international expansion in the pipeline.

This is an exciting opportunity for a part-qualified accountant to join the finance team at the strategic heart of the UK’s fastest growing company.

We are looking for a part-qualified assistant accountant who will support the financial and management reporting processes for our UK and overseas entities. In return we will support your studies towards becoming a qualified accountant. The role will be very varied, encompassing elements of reporting, accounts payable, VAT, payroll and reconciliations.

You will need to have some experience in a commercial environment and already have experience of management reporting and financial controls processes. This is a great opportunity for a smart, motivated person to turbocharge their career. We are a non-hierarchical environment - if you want to make something happen, the floor is yours. Reporting to the Finance Manager you’ll have regular exposure to the senior leadership team and product heads from Day 1.

Key Responsibilities

• Ensure that all financial records are up to date, controls and reconciliations have been completed and outstanding issues resolved
• Assist in prep of mgt acts ie all accruals, prepayments
• Bank reconciliations
• Draft invoice approval
• Expenses processing
• Setting up and reviewing payments
• Assist with production of management reporting, analysis and commentary for review
• Provide support and back-up to the accounts payable and payments processing team within finance
• Work with third party auditors as required
• Produce and update procedure documentation in line with evolving business processes

Must have skills

• A part qualified accountant (likely studying AAT, ACCA, ACMA or equivalent)
• Experience of management reporting and financial accounting for UK entities
• Experience of some /all of payroll processing, accounts payable processing and reconciliation tools / processes
• Strong system and data manipulation skills - we use a variety of tools and systems including Xero, NetSuite, Excel, G-Suite, SQL
• Smart, a thinker who is great at solving problems (not just ones that involve numbers!)
• Great communication skills and confident working with stakeholders across the business including management
• Able to prioritise a long list of requests into a work plan and manage expectations accordingly
• Team player: you see your work as part of the team’s overall plan, and within that you’re happy either driving your own objectives or supporting team members with theirs
• Ownership mentality: don't just execute what's asked of you, but question whether we've asked you the right question or if it could be done a better way
• Can-do attitude: Bulb is a fast-paced environment and sometimes stressful, you need to be resilient and calm under pressure

Nice to have skills (but not essential)

• Experience with Netsuite or Xero accounting systems

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

Bulb is an independent energy supplier that provides 100% renewable energy to homes and businesses across the UK. In 4 years, Bulb has reached over £1.5 billion in annualised revenue and supplies over 1.5 million members.

We have developed a unique model to deliver affordable renewable energy to homes and businesses while, at the same time, giving the best-rated customer service. We achieve this by hiring great people and giving them leverage with great technology.

We are the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about leading its industry to become a more inclusive and diverse place and we work hard to lead by example in this.

It’s an exciting time to join as we continue to grow rapidly in the UK, plus we are launching in France, Spain and Texas this year with lots more international expansion in the pipeline.

This is an exciting opportunity for a Commercial Finance Analyst to become the third person in Bulb's growing Finance Planning & Analysis team, at the strategic heart of the UK’s fastest growing company.

At Bulb, FP&A is not just budgeting and reporting, it's also strategy. We are looking for an analyst who can help us build accurate forecasts and reporting, but also questions what we should be building and why. We need someone who can communicate with stakeholders around the business to diagnose problems, then use their analytical skills to solve them.

You don't need to have loads of experience, but you must have loads of potential. This is a great opportunity for a smart, motivated person to turbocharge their career. We are a non-hierarchical environment - if you want to make something happen, the floor is yours. Plus you’ll have regular exposure to the senior leadership team and co-founders from Day 1.

Key responsibilities

• Work with stakeholders around the business to define the right KPIs and then make sure everybody is using the same definitions
• Run the current weekly KPI report for the leadership team and support with building a new KPI dashboard
• Do ad hoc strategy analysis to drive business decisions
• Support development of Bulb’s annual financial plan, including working with different departments to make sure their budgets line up with each other
• Conduct variance analysis between actual results, forecasts and budgets
• Support on operational finance tasks including monthly reconciliations and production of management accounts

Must have skills

• Strong SQL modelling - able to manipulate, analyse and model large volumes of data with a high level of accuracy
• Strong Excel modelling - can take data extracts from SQL and other data sources, then combine them into Excel models that can be understood by stakeholders around the business
• Smart, strategic thinker who is great at solving problems (not just ones that involve numbers!)
• Great communication skills and confident working with stakeholders across the business including management
• Able to prioritise a long list of requests into a work plan and manage expectations accordingly
• Team player: you see your work as part of the team’s overall plan, and within that you’re happy either driving your own project or supporting team members with theirs
• Ownership mentality: don't just execute what's asked of you, but question whether we've asked you the right question or if it could be done a better way
• Can-do attitude: Bulb is a fast-paced environment and sometimes stressful, you need to be resilient and calm under pressure

Nice to have skills (but not essential)

• Finance qualification or working towards one (e.g. CFA, CIMA)
• Experience with any of Python, R, Looker, Tableau, Mode, Alteryx, Netsuite, Xero

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

Bulb is a technology company, green energy supplier and also the fastest growing business in the UK. We’ve developed a unique operating model to provide renewable energy to UK homes and businesses. Bulb’s mission is to help its members reduce their carbon emissions and save money on their bills.

In just 4 years, Bulb has grown to supply more than 1.6 million homes with green energy. The Bulb team has grown to over 600 people and we expect that to be in the thousands by 2022. In the last year, we’ve also expanded to supply homes in France, Spain and the US.

As the Head of Revenue Assurance you’ll lead the operational and product team within revenue assurance across our business. This role reports directly to our Chief Finance Officer (with a dotted line to the Chief Product Officer).

What you will do...

• Run a high performing team, delivering against recovery and delinquency targets.
• Design and deliver a data driven, comprehensive, coherent and cost effective collections strategy.
• Design and deliver the customer collections journey.
• Full responsibility for the operational effectiveness of collections and debt management functions including our overseas operations.
• Making best use of technology to maximise collections.
• Reducing bad debt provision and delivering against bad debt KPI’s.
• Promoting revenue protection activities via improvement of core operational processes.
• Propose and oversee the awarding of rewards and incentives to the team, compliant and in partnership with the People team.
• Identifying areas of revenue leakage and working with process owners to minimise them.
• Represent collections and recoveries to regulators and auditors.
• As a core member of the UK Leadership Team - driving and contributing to the overall success of the UK business.

• An in-depth knowledge of collections strategies ideally in a utilities business.
• Senior level experience of leading a collections function in a reputable business.
• Highly customer focused.
• Strategic thinker who is a strong influencer at a senior level, and able to gain support for and deliver against plans.
• Demonstrable experience of engaging teams and developing their teams to deliver strong results.
• Proven experience of driving results through the use of cutting edge collection and customer technologies.
• Strong understanding of collections regulations.
• Ability to analyse complex problems and break them down into understandable and discrete deliverables.
• Ability to manage multiple stakeholders with differing objectives and priorities.

• We get things done - one of the company values is Action This Day
• Everyone in the company owns a share in it
• We have a 10-year mission to transform the energy industry - saving our members money on their bills and fighting the climate crisis by lowering CO2 emissions
• We’re intellectually ambitious - we place huge importance on developing skills
• We’re a meritocracy - we do quarterly performance reviews; people and teams who deliver outstanding results are immediately recognised and rewarded

Hi, we’re Bulb. Nice to meet you.

Bulb is the UK's biggest green energy supplier, providing affordable, renewable energy to homes and businesses across the UK. Our mission is to help people lower their energy bills and reduce their carbon impact at the same time.

Founded in 2015, we were named the UK’s fastest growing private company in 2018 and 2019 (and we’re still limbering up). Naturally, we’re an accredited Living Wage Employer; we’ve been picked as one of LinkedIn’s top 25 UK tech startups to work for; and we’re a certified B Corp, too. That means we believe in using business as a force for good.

We’re looking for a data analyst to join our Growth Team

This role involves:

• Analysing data and presenting insights to answer important business questions
• Developing strategies for growth that maintain a healthy LTV:CAC ratio
• Working closely with other teams, including finance and senior leadership, to define, develop and improve KPIs
• Generating models to forecast growth across different channels and segments
• Building dashboards to communicate data to third parties and across Bulb
• Running statistical experiments to optimise digital growth channels
• Collaborating with the Data Science team to scope and prioritise projects

We’re after someone with a very particular set of skills

(We heard Liam Neeson’s not great at Excel)

• SQL - you’re able to manipulate, analyse and model large volumes of data with a high level of accuracy
• Excel modelling - you can take data extracts from SQL and other data sources to create Excel models which can be understood by stakeholders around the business
• Experience - you’ve got 1-2 years of experience working with data in a high growth company
• Strategic thinking - you’re good at solving problems (not just ones that involve numbers)
• Communication skills - you’re confident working with management and other stakeholders across the business
• Time management - you’re able to prioritise a list of requests into a work plan and manage expectations accordingly
• Teamwork - you’re a team player who’s happy driving your own project or supporting team members with theirs
• Ownership mentality - you don't just execute what's asked of you, but question whether your task could be done a better way
• Can-do attitude - Bulb is a fast-paced environment, you need to be resilient and calm under pressure
  

Nice-to-have skills

• Experience with any of Python, R, Looker, Tableau, Mode, Alteryx

If this sounds like the right job for you, we’d love for you to get in touch. We’re always looking for talented people to help us steer our ship. And build it. And power it. Don’t worry, you’ll get your sea legs in no time.

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

Bulb launched 4 years ago in the UK and we are the fastest growing private company in the country. Last year we expanded internationally and are looking for the starting team who will help change the energy industry.

Bulb launched in Texas last year as one of our first international markets. We believe there is a huge opportunity to make energy simpler, cheaper and greener to millions of members across the country. We are looking for someone to lead our growth team and be responsible for replicating the success we’ve seen in the UK. This will involve driving performance of existing channels, launching new channels and creatively thinking about how we can grow quickly and effectively.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Texas.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with engineering teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development
• You're proficient in Spanish (required)

• Be part of a fast growing technology startup and help shape the future of energy in Texas
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment
• 20 days paid time off per year

Our Analysts drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

Bulb launched 4 years ago in the UK and we are the fastest growing private company in the country. Last year we expanded internationally and are looking for the starting team who will help change the energy industry.

Bulb launched in Texas last year as one of our first international markets. We believe there is a huge opportunity to make energy simpler, cheaper and greener to millions of members across the country. We are looking for someone to lead our growth team and be responsible for replicating the success we’ve seen in the UK. This will involve driving performance of existing channels, launching new channels and creatively thinking about how we can grow quickly and effectively.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Texas.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with engineering teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development
• You're proficient in Spanish (preferred but not required)

• Be part of a fast growing technology startup and help shape the future of energy in Texas
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment
• 20 days paid time off per year

Our Analysts drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the UK. We’re now expanding internationally and looking for the starting team who will help change the energy industry in Spain.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

As a Customer Operations Specialist, you’ll be responsible for Bulb’s member experience in Spain. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Spain.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with engineering teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development
• You go to the point and get things done
• You have relevant experience in operations, consulting or other related fields

• Be part of a fast growing technology startup and help shape the future of energy in Spain
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment
• 25 days paid time off per year

Our Customer Operations Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

If you are interested in building a greener future and are an ambitious and driven professional, this may be the right opportunity for you.

Bulb launched 3 years ago in the UK and we are now the fastest growing private company in the UK. We are now expanding to France and looking for the starting team who will help change the energy industry.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

As an Energy Specialist, you’ll be responsible for Bulb’s member experience in France. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

As part of the starting team, you will be working closely with our Country Manager and help set up operations from scratch.

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in France.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with engineering teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills, both in French and in English
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development
• You go to the point and get things done
• You have a minimum of 1 year of relevant experience in operations, consulting or other related fields

• Be part of a fast growing technology startup and help shape the future of energy in France
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment

Our Energy Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

Bulb launched 5 years ago in the UK with the goal of making energy simpler, cheaper and greener. Since then, we've expanded to serve 1.6 millions members and were the fastest growing private company in the UK two years in a row. Starting in 2019, we began moving outside of the UK and are building the teams who will help transform the energy industry globally.

We're looking for someone to lead our growth team in US and be responsible for making Bulb a household name here. This is a critical early hire for our team. This person will need to drive performance of existing channels, launch new channels and think creatively about how we can grow quickly and effectively.

We're a technology-driven company with a mission to make renewable energy available and affordable to as many people as possible. We also want to help them use it wisely. When we do the right thing in the right way, people will make the right choice.

What you’ll do

• Lead member acquisition and retention in the U.S. reporting to the Country Manager
• Monitor and analyze marketing performance
• Design marketing campaigns with the central team to drive growth and brand awareness
• Design and evaluate marketing campaign tests
• Identify and negotiate key partnerships to drive growth
• Work with central teams to improve the local product and increase conversion
• Communicate with other markets to ensure the transfer of knowledge and learnings

We believe in hiring self-starters who are interested in learning new things and are comfortable working in a changing environment. We have grown quickly over the last five years but still maintain a startup mindset.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application.

• You’re a self-starter with a record of exciting achievements
• Significant track record in B2C marketing at a hyper-growth company
• You can think creatively about non-traditional channels
• You love to use data to inform your decision making
• You believe in collaboration and actively seek to learn from your team
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You can work independently and enjoy responsibility
• Minimum of 5 years experience, preferably in a high growth environment

• Be part of a fast-growing technology startup and help shape the future of energy in the U.S.
• Competitive salary, share options, benefits and other perks
• Collaborative, flexible and friendly environment
• 20 days paid time off per year

We’re Bulb, an independent and technology-led renewable energy supplier. By providing 100% renewable electricity and 100% carbon offset gas, we’re making energy simpler, cheaper and greener for our members. With over 1.5 million members, we have recently been ranked #1 start-up in London and topped the ranks of the UK’s fastest growing companies. We're also the first and only UK energy supplier to achieve B Corp status.

We now operate in the UK, France, Spain and Texas and are looking for a pragmatic and collaborative lawyer to join our expanding international legal and regulatory team.

The role will focus on helping our international teams establish Bulb in each of their countries and scale – ensuring that as we move from a start-up to a global Group, we do so in a sustainable way that mitigates risks. You will provide legal advice on a diverse set of topics including data protection, employment matters, energy regulation, reputation, litigation, SaaS and other commercial contracts.

We’re looking for someone who is excited by Bulb’s mission, passionate about technology, a team player with a sense of humour, who enjoys solving complex problems and can mitigate risk in a fast growth company.

What you’ll do at Bulb

You will be the second legal hire at Bulb. You will:

• advise international teams based in Texas, Spain and France on how to establish their business models and grow
• help UK teams set up new international offices
• work collaboratively with other Bulb legal counsels to ensure that international businesses operate to the same standards as the UK business (e.g. in data protection and information security, supplier management)
• advise on a wide range of contractual arrangements (e.g. SaaS, direct sales marketing, wholesale energy, employment and media agency agreements)
• be involved in new innovation projects (e.g. electric vehicle charging trials for members)
• develop and help implement international privacy standards
• advise on IP, commercial, corporate and marketing matters
• proactively assess legal risks and advise on Bulb products, helping teams develop them with data protection in mind
• understand current and future legal and regulatory requirements, counselling Bulb’s international teams on the application of such laws and regulations (with the help of external counsel where necessary)
• develop precedent documents for teams to use (e.g. service agreements, employment contracts) and establish legal processes so that the legal function and business can work more efficiently
• help build a proactive compliance culture across Bulb’s international offices, by managing relationships with regulators and other stakeholders, and developing Bulb’s compliance programme (e.g. supplier management, team training etc)

This is a broad role that requires someone who is dynamic and a quick learner. Most in-house roles at this level are narrowly drawn. At Bulb, we want the opposite. Someone who is capable of taking on, and learning about new challenges in international territories, who is culturally sensitive and can interact with a broad range of colleagues and counter-parties, and who is a business partner, not just a lawyer. The role is perfect for someone who wants to be involved in the international expansion of a fast growing technology company and is excited by our mission. With the support of external counsel where necessary, you will be the go to person for legal and regulatory advice for all international offices. This is a truly diverse role and an opportunity to get involved in data protection, commercial, corporate, IP, advertising, or any other legal requirements arising in one of the UK’s most exciting and high-growth businesses.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself in any of these traits, we’d love for you to send us an application.

• You are a UK qualified lawyer (French or Spanish law qualified too is a bonus) with 4-6 years post-qualification experience
• You speak fluent French or Spanish
• You have experience with technology-led organisations, ideally in consumer-facing businesses
• You have data protection experience
• You have experience in negotiating a range of commercial agreements
• You are collaborative
• You are comfortable working at all levels of the organisation and also keen to roll your sleeves up and get stuff done
• Decisive, excellent judgment, and ability to make smart decisions under tight deadlines in the face of ambiguity and imperfect information
• You have exceptional communication skills, with an ability to make complex regulatory concepts clear to business teams, developers, lawyers and regulators

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

We are looking for a pragmatic and collaborative Regulatory Compliance Manager to design and manage our energy compliance programme and help manage the regulatory changes that will impact our business.

We’re Bulb, a technology company and green energy supplier. Technology is at the core of both our business and our members’ experiences. We're also the first and only UK energy supplier to achieve B Corp status.

At Bulb, we grow sustainably and do what’s right for our members. You will help us provide the best service to our members by making sure that we keep track of the regulatory changes that will impact our business and remain compliant. You will report to Bulb’s Head of Risk and Regulation.

At Bulb, we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Job duties

• Developing and enhancing our compliance strategy and roadmap.
• Making sure Bulb teams understand current regulatory requirements.
• Making sure Bulb teams are aware of future regulatory requirements.
• Designing and managing a risk-based and data-driven compliance monitoring and reporting system.
• Identifying and escalating risk exposures within Bulb on a timely basis.
• Ensuring action plans are in place to address identified risks and following up to ensure progress.
• Overseeing and monitoring compliance risks from new products.
• Ensuring all risks are managed in line with the company's risk appetite and policy.
• Helping build a proactive culture to regulation across Bulb.
• Developing Bulb’s compliance programme, including supplier management and team training.

Here are some of the things we think will be valuable, but we're also open-minded. This is a new role for Bulb and we expect you will be able to shape and develop the role. If you recognise yourself any of these traits then we’d love you to send us an application.

• You have strong knowledge of the energy market or another regulated market.
• You are comfortable interpreting regulations and how they apply to Bulb.
• You have a proven ability to diagnose the root cause of a problem using data, and recommending a solution and plan of action.
• You are collaborative by default. You are comfortable working at all levels of the organisation and also keen to roll your sleeves up and get stuff done.
• You are well-organised, hard working and detail-oriented, with the ability to prioritise and manage numerous projects simultaneously in a fast-paced environment.
• You have excellent communication skills and are able to communicate complex ideas in a simple fashion.
• You have experience using data and technology to solve complex business challenges and the ability to use judgement.

Ideally, we’d like you to have:

• Experience in a regulated sector, legal advice, policy or in a strategy role that covers these areas.
• Proven credentials in developing a new programme within a business, in particular a change management programme.
• Given the role of data in the energy market, familiarity with privacy and data protection obligations are also a bonus.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

Job posting date: 28th Feb 2020

Application closing date: 27th March 2020

Location: London

Competitive Salary Applies

We’re keen to bring people with different levels of experience into our Energy Specialist team. Whether you’ve got a couple of years of customer service under your belt or you’re a recent graduate, we’d love to hear from you.

Bulb is making energy simpler, cheaper and greener. We’re changing the way the energy industry treats customers and treats the planet. It’s simple things, like calling our customers ‘members’, that help us stand out from the crowd. We recognise that delivering brilliant support and a simple digital experience makes for loyal members who recommend us to their friends and family.

Our Energy Specialists are the people in charge of Bulb’s member experience.

At other energy companies, customers might be handed around to different departments, but at Bulb, our Energy Specialists are able to handle any query from beginning to end. You’ll be helping members with their accounts, answering questions about Bulb, contacting other energy suppliers and everything in between.

As an Energy Specialist, you’ll be learning huge amounts about how a modern, innovative company engages with its customers.

• You’ll help Bulb members with a wide variety of queries by phone, email and online chat
• You’ll work in a fast-paced environment, always striving to provide the best experience for our members
• You’ll resolve simple queries efficiently, and you’ll take the time to investigate and resolve more complex ones
• You’ll work in small teams to drive improvements in efficiency and member experience
• As your experience grows, you’ll take on more responsibility within your team

Our Energy Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. In return, we’ll give you the opportunity to impact the way our business works and develop skills that we hope will open up exciting career opportunities in the future.

We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment.

• You work well with structure in your day
• You’re motivated by hitting and exceeding targets
• You care deeply about how companies treat their customers
• You’re able to work some evenings and weekends

• You're confident speaking on the phone to a variety of people
• You’re resilient and you cope well with difficult situations
• You have excellent communication and writing skills
• You can think on your feet and use your initiative in ambiguous situations
• You’re comfortable with numbers and learning new technology
• You’re reliable, energetic and able to prioritise effectively
• You see obstacles as challenges and you enjoy complex problem solving
• You relish the idea of self learning and personal development

If that sounds like you, we’d love for you to send us an application.

• Competitive salary and bonus scheme
• Share options so we can all own a bit of Bulb
• 33 days holiday including bank holidays, plus the option to take 5 extra unpaid days if you need them
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget and 5 working days to spend on courses, books or personal development every year
• After a year at Bulb, you can take a month-long unpaid sabbatical to travel, work on personal projects or simply to recharge and reboot
• Healthcare, life insurance, and a pension plan with employer contributions
• Team social events and wellbeing activities, including office yoga and meditation
• Sanctus mental health coaching so you can bring your whole self to work
• Cycle to work scheme for a carbon-free commute
• Free breakfast on Monday mornings
• Collaborative and friendly offices with bottomless tea, coffee and snacks

Bulb is making energy simpler, cheaper, greener. We’re changing the way the energy industry treats customers and saving the planet. It’s simple things, like calling our customers ‘members’, that make us stand out from the crowd. Bulb is different; we recognise that delivering amazing support and a simple digital experience makes for loyal members who recommend us to their friends and family.

It’s an exciting time to join as we continue to grow rapidly in the UK, plus we have recently launched in France, Spain and Texas with lots more international expansion in the pipeline. Our Brighton office will be our second office in the UK. As an Energy Specialist, your first two months will be spent training in our London HQ.

Our Energy Specialists are responsible for Bulb’s member experience.

Responding to a member query means that you do all the work from beginning to end to resolve the issue. Elsewhere this might be done by multiple departments. But our Energy Specialists are able to handle all types of queries, from questions about joining or leaving Bulb, account related inquiries, contacting other suppliers, to everything in between.

With Bulb you’re helping to shape the future of green energy. And joining a community that saves 4.6 million tonnes of CO2 from entering the atmosphere each year.

As an Energy Specialist you’ll be learning huge amounts about how a modern, innovative company engages with its customers.

You’ll help Bulb’s members on the phone, email and online chat, giving great solutions to a wide variety of queries

You’ll work in a fast paced environment constantly striving to ensure we’re providing the best member service

You’ll resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones

As your experience grows you’ll take on more responsibility within your team and work in small teams to drive improvements in efficiency and member experience

Our Energy Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

At Bulb, we want to hire people able to get going quickly, interested in learning new things and comfortable working in a changing environment.

We care deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example. If you recognise yourself in any of these traits, we’d love for you to send us an application.

Here are the things that we think are essential to succeeding in the job.

• You are able to work some evenings and weekends
• You work well with structure in the day and are motivated by hitting and exceeding targets
• You care deeply about how companies treat their customers

Here are some other things we think will be valuable, but we're also open-minded.

You're confident speaking on the phone to a variety of people

• You’re a fast learner comfortable with getting stuck in
• You’re resilient and cope well with difficult situations
• You can think on your feet and use your initiative in ambiguous situations
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You’re reliable, energetic and able to prioritise effectively
• You see obstacles as challenges and don’t fall at the first hurdle
• You enjoy working with customers to investigate and solve their problems
• You relish the idea of self learning and personal development

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day

• Free breakfast on Mondays

We’re keen to bring people with different levels of experience into our Energy Specialist team. Whether you’ve got a couple of years of customer service under your belt or you’re a recent graduate, we’d love to hear from you.

Description

Bulb is making energy simpler, cheaper and greener. We’re changing the way the energy industry treats customers and treats the planet. It’s simple things, like calling our customers ‘members’, that help us stand out from the crowd. We recognise that delivering brilliant support and a simple digital experience makes for loyal members who recommend us to their friends and family.

At other energy companies, customers might be handed around to different departments, but at Bulb, our Energy Specialists are able to handle any query from beginning to end. You’ll be helping members with their accounts, answering questions about Bulb, contacting other energy suppliers and everything in between.

As an Energy Specialist, you’ll be learning huge amounts about how a modern, innovative company engages with its customers.

• You’ll help Bulb members with a wide variety of queries by phone, email and online chat
• You’ll work in a fast-paced environment, always striving to provide the best experience for our members
• You’ll resolve simple queries efficiently, and you’ll take the time to investigate and resolve more complex ones
• You’ll work in small teams to drive improvements in efficiency and member experience
• As your experience grows, you’ll take on more responsibility within your team.

Our Energy Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. In return, we’ll give you the opportunity to impact the way our business works and develop skills that we hope will open up exciting career opportunities in the future.

We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment.

• You work well with structure in your day
• You’re motivated by hitting and exceeding targets
• You care deeply about how companies treat their customers
• You’re able to work some evenings and weekends

If that sounds like you, we’d love for you to send us an application.

• You're confident speaking on the phone to a variety of people
• You’re resilient and you cope well with difficult situations
• You have excellent communication and writing skills
• You can think on your feet and use your initiative in ambiguous situations
• You’re comfortable with numbers and learning new technology
• You’re reliable, energetic and able to prioritise effectively
• You see obstacles as challenges and you enjoy complex problem solving
• You relish the idea of self learning and personal development

• Competitive salary and bonus scheme
• Share options so we can all own a bit of Bulb
• 33 days holiday including bank holidays, plus the option to take 5 extra unpaid days if you need them
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget and 5 working days to spend on courses, books or personal development every year
• After a year at Bulb, you can take a month-long unpaid sabbatical to travel, work on personal projects or simply to recharge and reboot
• Healthcare, life insurance, and a pension plan with employer contributions
• Team social events and wellbeing activities, including office yoga and meditation
• Sanctus mental health coaching so you can bring your whole self to work
• Cycle to work scheme for a carbon-free commute
• Free breakfast on Monday mornings

• Collaborative and friendly offices with bottomless tea, coffee and snacks

Delivering fantastic service for its members is at the heart of Bulb’s business. Not only are we the fastest growing company in the UK, we've done that while also achieving a Trustpilot rating of 9.6 and appearing in the top 30 companies in KPMG’s Customer Experience Excellence Report. The Workforce Manager is therefore a critical role at Bulb.

This person is responsible for ensuring Bulb’s Energy Specialists team can meet its members’ needs. This involves forecasting and scheduling using the workforce management tool, Teleopti, as well as being responsible for the accuracy of member experience data, continually contributing to improving Bulb's member experience.

Key responsibilities:

• Forecast and Planning
  • Manage Bulb’s relationship with Teleopti, including escalations and resolutions
  • Generate and regularly adjust forecasts and schedules
  • Maintain Teleopti data accuracy with new joiners, team changes and leavers
  • Work in real-time with Experience team leaders to ensure adherence

• Experience Data
  • Maintain accurate data for the Member Experience team, including trend analysis
  • Manage and improve the process for performance tracking and target setting
• People Team
  • Ensure annual leave for the Experience team is recorded accurately
  • Manage sync between Teleopti and our HR tool, and other payroll requirements

You will also develop SQL skills in order to calculate bonuses and build performance trackers.

• Experience in a contact centre and familiar with concepts like inflow forecasting, handle time and queue management
• A quick learner who will easily pick up new skills and software; previous knowledge of Teleopti WFM would give you a strong advantage
• Able to self-manage and prioritise your workload to maintain and improve processes
• Confident using Google sheets; SQL knowledge would be highly advantageous
• Accurate, with good attention to detail, you notice mistakes in complex data
• A problem solver, capable of implementing effective solutions quickly
• An excellent written and verbal communicator, able to manage relationships with a wide range of team members
• Able to analyse trends and make continuous improvements
• Comfortable taking responsibility for high-stakes tasks
• Flexible and able to respond well to fast decision changes

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

Bulb is a technology company, green energy supplier and also the fastest growing business in the UK. We’ve developed a unique operating model to provide renewable energy to UK homes and businesses. Bulb’s mission is to help its members reduce their carbon emissions and save money on their bills.

In just 4 years, Bulb has grown to supply more than 1.6 million homes with green energy. The Bulb team has grown to over 600 people and we expect that to be in the thousands by 2022. In the last year, we’ve also expanded to supply homes in France, Spain and the US.

We’re looking for a Head of Procurement to be based at our London office. As our first procurement hire, you will build our processes, including owning the vendor selection process, help negotiations, ongoing contract and vendor management, delivering continuous cost savings, performance and process improvements to the business.

What you will do...

• Build effective procurement strategies and processes
• Collaborate with stakeholders to ensure compliance to sourcing strategy and continuous improvement of sourcing processes.
• Drive optimisation of the value provided by third parties, reducing costs and managing risk.
• Implement Supplier Relationship Management as an effective and efficient process, ensuring compliance with all policies, minimum standards and governance/risk mechanisms
• Assess the viability of a commercial management tool
• Develop expertise within the relevant categories
• Optimise procurement and supply chain management across multiple projects simultaneously
• Enable the business to improve decision making through the provision and interpretation of accurate, timely and relevant management information
• Adopt a digital mindset to enable our people to develop our processes to become more efficient and to utilise technology solutions to continuously improve.

• 5+ years of procurement experience including leading and building a procurement function, negotiating contracts and commercial terms
• Able to influence & negotiate with stakeholders and deliver commercial impact to Bulb
• A track record of implementation of an effective procurement strategy that had a high impact
• Be analytical; You can break complex problems into smaller ones
• Logical in prioritising projects and selecting appropriate partners
• Proven ability to work independently with a strong sense of ownership
• Ability to work well as part of a team, driven, relentless and a proven ‘finisher’
• Ability to identify process weaknesses and drive change and continuous improvement
• A deep knowledge of the use of procurement tools and an interest in driving automation and innovation in procurement process
• Develop relationships with existing suppliers that leverage spend to reduce costs whilst delivering innovation and benefit to our business
• Excellent written and verbal communication skills and ability to present confidently and convincingly to senior management
• A recognised qualification in procurement is desirable

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

Bulb launched 4 years ago in the UK and we are the fastest growing private company in the

country. Last year we expanded internationally and are looking for the starting team who will help change the energy industry.

Bulb launched in Texas, Spain and France last year as one of our first international markets. We believe there is a huge opportunity to make energy simpler, cheaper and greener to millions of members around the World. We are looking for an experienced growth specialist to help drive signups in these markets on an Interim basis. This person will be responsible for replicating the success we’ve seen in the UK. This will involve driving performance of existing channels, launching new channels and creatively thinking about how we can grow quickly and effectively.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

What you’ll do

• Help drive member acquisition and retention in Texas, France and Spain, reporting into the Chief Growth Officer
• Monitor and analyse marketing performance
• Design marketing campaigns with the central team to drive growth and brand awareness
• Design and evaluate marketing campaign tests
• Identify and negotiate key partnerships to drive growth.
• Work with central teams to improve the local product and increase conversion
• Communicate with other markets to ensure the transfer of knowledge and learnings

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• Significant track record in B2C marketing at a hyper-growth company
• You can think creatively about non-traditional channels
• You love to use data to inform your decision making
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You can work independently and enjoy responsibility
• Minimum of 5 years experience, preferably in a high growth environment

• We get things done - one of the company values is Action This Day
• We have a 10-year mission to transform the energy industry - saving our members money on their bills and fighting the climate crisis by lowering CO2 emissions
• We’re intellectually ambitious - we place huge importance on developing skills
• We’re a meritocracy - we do quarterly performance reviews; people and teams who deliver outstanding results are immediately recognised and rewarded

Bulb is an independent energy supplier that provides 100% renewable energy to homes and businesses across the UK. In 4 years, Bulb has reached over £1.5 billion in annualised revenue and supplies over 1.6 million members.

We have developed a unique model to deliver affordable renewable energy to homes and businesses while, at the same time, giving the best-rated customer service. We achieve this by hiring great people and giving them leverage with great technology.

We are the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

It’s an exciting time to join as we continue to grow rapidly in the UK, plus we have recently launched in France, Spain and Texas with lots more international expansion in the pipeline.

Bulb cares deeply about leading its industry to become a more inclusive and diverse place and we work hard to lead by example in this.

This is an exciting opportunity to join us in a brand new role, as an Leadership Team Assistant to our Senior Leadership Team.

Key Responsibilities

• Varied Team Assistant role supporting important members of our Senior Leadership Team, including: UK General Manager, Chief Technology Officer, Chief Product Officer, Chief Financial Officer, Chief Growth & Marketing Officer & Chief People Officer.
• Heavy diary management responding to fast-evolving business needs and ensuring days run as smoothly as possible
• Organising meetings, calls, lunches and team events
• Supporting meeting preparation; agenda and pre-reading distribution, presentation documents
• General administrative responsibilities such as shared drive admin, expenses, post
• Supporting the team on special projects like managing the company calendar and organising events
• Communicating with internal and external stakeholders
• Booking travel arrangements

• You are confident working self-sufficiently in a fast-paced environment, experience in a startup environment is ideal
• You have a proven ability to deliver work to deadlines and communicate progress/updates when necessary
• You have experience in assessing the needs of a team, and prioritising those effectively
• You have experience working with Board Level Executives
• You have experience in a high growth/start-up environment
• You are confident with Gmail / Drive / Google Calendar
• You have excellent communication and writing skills
• You’re reliable, independent and proactive
• You relish the idea of self learning and personal development
• You care about Bulb’s mission to lower bills and lower carbon emissions

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 25 days holiday (excluding bank holidays)
• Enhanced parental leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

We’re Bulb, an independent, technology-led, renewable energy company. We are a purpose driven business that has developed a unique operating model to provide the lowest cost renewable energy to UK homes and businesses. Turns out the UK is ready for an energy company they can feel good about: in 4 short years since our launch, we have grown into the UK’s 6th largest energy provider and been accredited as the fastest growing business in the UK for two years running. We’re now a team of 700 people supporting 1.6 million members across four countries, and this is just the start.

We are deeply committed to building a high-performing, fulfilled and diverse team. To help our leaders navigate the challenges of hyper-growth, we are building out a world-class People team - and this is where you come in! We are looking for our first ever dedicated People Partner to support our Product and Engineering leadership in achieving their business objectives and building a brilliant product that can scale globally.

As a trusted advisor to our Chief Technology Officer and Chief Product Officer , you’ll lend your expertise in organisational design to help shape the structure of our product and technology teams as they scale from 100 to 200 people and beyond. As one of our first Business Partners, you’ll be a trailblazer who helps build the next generation of our People function.

Responsibilities

• You’ll proactively advise our Engineering and Product leaders on how to rethink our organisational setup as we continue to grow: think squads and matrixed orgs.
• You’ll own the design and delivery of innovative people programmes, including performance management, fostering a high-performance culture and increasing employee engagement.
• You will advise our leaders on how to scale our engineering hiring processes while constantly raising the talent bar, attracting the very best people in their area.
• You’ll help create, source and deliver inspiring learning & development programmes, contributing to employee retention.
• You’ll work on all aspects of change management from strategy and design through to implementation and communications.
• You’ll be a conduit between our senior leaders and the people in their team.
• You’ll monitor our employee feedback channels and work closely with the other members of the People team to solve company-wide problems.

• You have a proven track record of partnering with senior Engineering and Product leaders in high-growth scale-ups, ideally with a focus on organisational design.
• You’re an experienced coach and advisor who can work with managers to unlock the potential of their teams and support their own development.
• You’re an experienced interviewer with the ability to spot the best talent and input positively to hiring decisions.
• You have the rare combination of strong commercial acumen and deep empathy for individuals, allowing you to resolve tricky people situations while staying true to Bulb’s values
• You’ve designed and delivered effective learning programmes, both in the classroom and on the job.
• You are confident working with data and analytics, and know how to create a business case where you spot an opportunity for change.
• You’re exceptionally well-organised and can move long-term projects forward while also juggling immediate priorities.
• You’re comfortable with ambiguity and constant change.

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• £1000 training budget + 5 days training days per year
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver an excellent Trust Pilot score.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

The following pods are hiring Full-Stack Engineers:

Energy Specialist Technology

We enable the Energy Specialist team to provide the best member service in the energy industry. You'll be using technology in interesting ways to automate tasks, simplify workflows, and build improvements to members experiences across products to reduce the need for them to get in touch with us. We're always on the lookout for making things better as we grow.

Growth

The number of people that have their energy supplied by Bulb has grown 1,000% per year and we're on a trend to do the same this year. Join the pod that's working on driving this growth as part of a multidisciplinary team working across the full stack, and help tackle exciting challenges, ambitious opportunities, and powerful products - such as the journey customers use to switch their energy, the most visited Bulb product Bulb.co.uk and more!

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

* You take pleasure from clear code, see writing tests as an integral part of the development process and understand the benefit of writing code and tests in small increments.

* You are keen to learn new technologies and have ideas about how we do things better

* You like solving both real world and technical problems

* You are an enthusiastic team player who enjoys collaborating across teams and departments

* You are passionate about learning and personal growth.

The Stack

At Bulb we use a wide variety of technologies. While we have core technologies that we work with, we're always trying to pick the best tool for the job, and are always looking at what's on the horizon.
Our stack currently includes:

• Node, Typescript, Koa, React, GraphQL, React Native, Webpack, Babel,
• Circle CI, Kubernetes, Docker and Google Cloud Platform

We use Git for source control, write tests and run continuous integration, and review each other’s code through pull requests.

Ideally, you would be familiar with these technologies or similar patterns; notably, Typescript/Javascript coupled with React is a core technology for us. But we’re more interested in your broad experience of software development than of specific tools or libraries. You should be comfortable getting up-to-speed quickly in new tools and platforms. You should be pragmatic and experienced enough to know when a different choice of technology would be more suitable, and comfortable leading explorations into new technologies.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods.

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Scrum/Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the teams are working on.
• We use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• Every team member has the option to buy shares in Bulb at a later date, at a discounted price. We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga and meditation.
• Private health care with Vitality
• Pension plan with employer contributions, and a cycle to work scheme.

We're looking for a Junior IT Support Analyst to join the Technology team to provide the best IT support and help us improve our service through various automation and improvement projects.

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our members' experiences. We’re also the first and only UK energy supplier to achieve B Corp status.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

You'll spend your time:

• Providing excellent first-line support for all staff at Bulb.
• Managing tickets and requests in a timely manner.
• Administering accounts and access for users.
• Provisioning mac and windows workstations for users
• Tracking stock and asset levels and keeping them up to date.
• Create documentation and user guides for our software and processes.

Requirements:

• Excellent communication skills and a friendly attitude.
• Excellent problem-solving skills.
• Good understanding of computer hardware and software.

Nice to haves:

• Good technical knowledge of both Windows and Mac operating systems.
• Good understanding of Audio and Video equipment setup

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver an excellent Trust Pilot score.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

You'll spend your time

• Leading the technical team that will take over building and managing Bulb’s infrastructure
• Moving our infrastructure into a fully-orchestrated, infrastructure-as-code world
• Building and documenting self-service tools that enable product teams to work independently, and finding new opportunities to enable and support those teams
• Improving tooling for build and deploy processes, automated testing, and security
• Helping to manage and integrate SaaS tools on both the production and business sides
• Promoting good engineering practices across our development teams, including effective engineering estimation, decision making, and risk management, good incident response processes, and thoughtful incident reviews

• 8-12 years work experience in operations and system administration
• Experience building continuous integration and infrastructure-as-code environments, including multi-region failover, zero-downtime deployments, failure injection, artifact repositories, etc.
• Understand how to design for observability and reliability
• Familiar with cloud platforms (GCP and AWS) and management tooling (including Kubernetes, Terraform, Istio, Chef Inspec, Splunk, etc.)
• Software development experience, ideally in Python or Node
• Comfort with and experienced in defining roadmaps and owning your team’s project prioritization and backlog, and with the trade-offs inherent in a rapidly-changing technical environment
• Ability to work as part of our engineering on-call rotation
• Exceptional written and verbal communication skills

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• Every team member has the option to buy shares in Bulb at a later date, at a discounted price. We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga and meditation.
• Private health care with Vitality
• Pension plan with employer contributions, and a cycle to work scheme.

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver a an excellent Trust Pilot score.

The following pods are hiring Principal Engineers:

Experience

Covers member web and mobile apps as well as tooling that support our Energy Specialists to deliver #1 member experience. Experience in bringing productivity improvements for internal teams is very beneficial.

Requires genuine full-stack skills and experience, nice to see integrations with 3rd parties predominantly for helpdesk, telephony, chat.

Smart

Own end to end technology behind Smart meter experience - installation, onboarding, data consumption, and energy usage advice. Integration with smart home appliances is likely the future as well.

Predominantly back-end experience is required, with some elements of front-end. Hardware / IoT experience is required as well, but can be on hobbyist projects.

Growth

Bulb is the fastest growing company in the UK. We aim to maintain that by delivering great onboarding experience for our individual and business members across multiple geographies. Join the pod that's working on driving this growth as part of a multidisciplinary team working across the full stack, and help tackle exciting challenges, ambitious opportunities, and powerful products - such as the journey customers use to switch their energy, the most visited Bulb product Bulb.co.uk and more!

We’re looking for exceptional front-end skills here. Back-end experience is required as well but plays a secondary role.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

• Expert level knowledge in multiple technologies
• Work with CTO to define long term technical strategy, guidelines and principles, and align multiple teams spanning 20+ engineers across multiple pods
• Take ownership for large projects stretching beyond quarterly planning ensuring successful delivery, but don’t shy away from harder tactical improvements
• Identifies and plans strategic improvements across operation of multiple pods / organisation
• Help us hire and onboard senior and specialist roles and support the growth of engineers across multiple pods.
• Bootstraps new pods ensuring technical alignment at an early stage.

Tech Stack

At Bulb we use a wide variety of technologies. While we have core technologies that we work with, we're always trying to pick the best tool for the job, and are always looking at what's on the horizon.

Our stack currently includes, but is not limited to:

• Node, Typescript, Koa, GraphQL React, React Native, Webpack, Babel
• CircleCI, Kubernetes, Docker and Google Cloud Platform

Ideally, you would be familiar with these technologies or similar patterns; notably, Typescript/Javascript coupled with React is a core technology for us. But we’re more interested in your broad experience of software development than of specific tools or libraries. You should be comfortable getting up-to-speed quickly in new tools and platforms. You should be pragmatic and experienced enough to know when a different choice of technology would be more suitable, and comfortable leading explorations into new technologies.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Scrum/Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• Every team member has the option to buy shares in Bulb at a later date, at a discounted price. We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga and meditation.
• Private health care with Vitality
• Pension plan with employer contributions, and a cycle to work scheme.

About Bulb

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver an excellent Trust Pilot score.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

Responsibilities

• Work within the technology team to help increase the general quality of our websites and apps
• Analyse requirements of new features and ensure we’re testing the right things
• Report and prioritise bugs and issues raised in a variety of channels
• Build and execute manual end-to-end test plans across our websites and apps
• Contribute to automated test suites by writing tests or pairing with developers
• Communicate with stakeholders and our customer experience team

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

• Experience in website and mobile testing within a start-up environment
• Excellent communication and documentation skills
• Experience in user acceptance and regression testing
• Can take a context driven approach to testing
• An understanding of software engineering processes
• Nice to have: knowledge of automated end-to-end testing techniques and tool

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team.

• We practice Kanban and work lean.

• Work is not siloed, you’re able to test and have a view of all the features the teams are working on.

• We use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• Every team member has the option to buy shares in Bulb at a later date, at a discounted price. We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga and meditation.
• Private health care with Vitality
• Pension plan with employer contributions, and a cycle to work scheme.

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver an excellent Trust Pilot score.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

As a Senior Ops Engineer you will:

• Be passionate about infrastructure and delivery whilst striving for continuous improvement
• Contribute to and assess new innovations and ideas to meet short term and longer term goals
• Work closely with developers to ensure a principled approach to delivering change in a safe and secure way
• Maintain relationships with third parties to ensure our comms are accurate and reliable
• Create robust and scalable multi-region solutions to accommodate our growing user base
• Ensure safety and audit-ability of all build (Circle CI) and Kubernetes deployment processes
• Own and deliver pipeline into production
• Create, maintain and test recovery (backup, restore, infrastructure and automation)
• Be responsible for the security of the infrastructure.
• Collaborate with the technology team to drive engineering efforts and help scale Bulb’s infrastructure.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

• Multiple years of experience and deep knowledge of Python, Javascript or Bash
• Google Cloud Platform and Kubernetes expertise
• Good understanding of traditional ops areas of expertise: Linux, Disk I/O, Networking, VPNs
• Continuous delivery - principles and pragmatics of dealing with build pipelines, artefact repositories, zero-downtime deployment and so on
• Proving resilience via failure injection (chaos monkey), scalability via load and stress testing

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We’re use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• Every team member has the option to buy shares in Bulb at a later date, at a discounted price. We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga and meditation.
• Private health care with Vitality
• Pension plan with employer contributions, and a cycle to work scheme.

About the team

The Platform team at Bulb are building a completely greenfield system responsible for things like Billing, Metering and Account Management. This software will be at the very heart of Bulb’s business and is absolutely vital to our day-to-day operations and future ambitions. We’ve reached 1.6 million customers in 4 years and we're still growing! The software you’ll build will support our continued growth and entry into new markets.

As a Senior Python Engineer you will:

• Be resourceful, and capable of going and figuring out a complex problem which may sometimes only be loosely defined.
• Have strong design skills; be capable of conducting design reviews and be familiar with cloud native design patterns and the Microservices architectural style.
• Be keen to learn about the idiosyncrasies of the energy industry.
• Be able to learn new technologies rapidly, and be able to share that learning with others.
• Be a strong team player who is able to collaborate across teams and departments.
• Be a strong advocate for software engineering best practice, taking pleasure from clean code, you have a predilection for TDD, and you’re a fan of pairing.
• Be able to support software builds and contribute to keeping systems up and running by getting involved in deployment, monitoring and logging.

Tech Stack

We use a mix of technologies at Bulb and we have a mindset of picking the best tool for the job rather than railroading technical decision making. We have a strong bias towards open-source and we aim to quickly adopt emerging technologies where we think it will drive improvements for our business.

Some of the technologies we’re currently using in our production stack are:

• Python > 3.5 with typehints, dataclasses and coroutines using async/await.
• Postgres for relational data storage. BigQuery for timeseries data.
• Google Cloud Pub/Sub for messaging.
• CircleCI for automated builds and our continuous delivery pipeline.
• Kubernetes and Docker for containerisation, scheduling and running services.
• Google Cloud Platform for our infrastructure and Terraform for infrastructure orchestration.

As part of your day to day role you will:

• Be working on designing, developing and maintaining software that is fundamental to Bulb’s business, typically providing services that offer an API for our tooling to interact with.
• Be working closely with internal and external stakeholders to rapidly deliver new services, enhancements, and the occasional bug fix.
• Build strong partnerships across the engineering group at Bulb to drive best practice internally.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods.

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the teams are working on.
• We use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• Every team member has the option to buy shares in Bulb at a later date, at a discounted price. We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga and meditation.
• Private health care with Vitality
• Pension plan with employer contributions, and a cycle to work scheme.

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK and the internal tools that let us deliver an excellent Trust Pilot score.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

The following pods are hiring Senior Software Engineers:

Energy Specialist Technology

We enable the Energy Specialist team to provide the best member service in the energy industry. You'll be using technology in interesting ways to automate tasks, simplify workflows, and build improvements to members experiences across products to reduce the need for them to get in touch with us. We're always on the lookout for making things better as we grow.

Growth

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

• You take pleasure from clear code, see writing tests as an integral part of the development process and understand the benefit of writing code and tests in small increments.
• You are keen to learn new technologies and have ideas about how we do things better.
• You like solving both real world and technical problems.
• You are an enthusiastic team player who enjoys collaborating across teams and departments.
• You are passionate about learning and personal growth.

The Stack

At Bulb we use a wide variety of technologies. While we have core technologies that we work with, we're always trying to pick the best tool for the job, and are always looking at what's on the horizon.
Our stack currently includes:

• Node, Typescript, Koa, GraphQL, React, React Native, Webpack, Babel
• Circle CI, Kubernetes, Docker and Google Cloud Platform

We use Git for source control, write tests and run continuous integration, and review each other’s code through pull requests.

Ideally, you would be familiar with these technologies or similar patterns; notably, Typescript/Javascript coupled with React is a core technology for us. But we’re more interested in your broad experience of software development than of specific tools or libraries. You should be comfortable getting up-to-speed quickly in new tools and platforms. You should be pragmatic and experienced enough to know when a different choice of technology would be more suitable, and comfortable leading explorations into new technologies.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods.

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Scrum/Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the teams are working on.
• We use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• Every team member has the option to buy shares in Bulb at a later date, at a discounted price. We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga and meditation.
• Private health care with Vitality
• Pension plan with employer contributions, and a cycle to work scheme.

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver an excellent Trust Pilot score.

We're looking for Engineering Managers to support our Engineers, drive technical initiatives and help us grow into a world class Engineering organisation. You'll manage Engineers across multiple pods with different priorities, driving high individual performance, and assisting them in their personal and professional development. We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

You'll spend your time:

• Line managing up to 15 engineers across multiple teams
• Supporting, coaching and developing high performance engineers
• Hiring and onboarding great engineering talent from diverse backgrounds
• Driving engineering initiatives and contributing to best practices
• Continuously improving engagement in engineering
• Supporting the engineering team with delivery of technical improvements

Who you are:

• Experienced Engineering Manager with 3 years+ experience
• You’ve managed highly performing teams of <15 Engineers
• You’re technology agnostic, but have Software Engineering background ideally in Javascript/Typescript or Python
• You’re a great communicator and have empathetic first approach
• You’re data driven, but you know when to follow your intuition to move fast

• Be part of a growing technology startup and help shape the future of energy.
• Training budget of £1000 a year, plus five working days to spend on professional or personal development. You can use this for training courses, books or conferences.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• Every team member has the option to buy shares in Bulb at a later date, at a discounted price. We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga and meditation.
• Private health care with Vitality
• Pension plan with employer contributions, and a cycle to work scheme.