Careers

Hi, We’re Bulb. Nice to meet you. 

We are the UK's biggest green energy supplier, providing affordable, renewable energy to homes and businesses across the UK. Our mission is to help people lower their energy bills and reduce their carbon impact at the same time. 

Founded in 2015, we were named the UK’s fastest growing private company in 2018 and 2019, and in February 2021 we were named Europe's fastest growing company by the Financial Times. 

Over 1.7 million UK households have signed up to renewable energy with Bulb and we’ve expanded into Texas, France and Spain. We’re an accredited Living Wage Employer; we’ve been picked as one of LinkedIn’s top 25 UK tech startups to work for; and we’re a certified B Corp. 

If you’re interested in joining the team, but can’t see a role that fits what you’re looking for right now, we’d still love to hear from you! 

Please upload your CV and let us know the types of opportunities you’d be interested in, and you’ll be the first to know when we have a role that could fit. 

You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply or register your interest. We’ve written more about building a diverse team on the Bulb blog.

Be part of a growing technology startup and help shape the future of energy

Collaborative, flexible, and friendly environment

Competitive salary, discretionary share options and bonus

33 days holiday a year (including bank holidays) and the option to buy up to 5 more

12 weeks of full pay for maternity, paternity or adoption leave

Healthcare after passing probation, life insurance, and a pension plan with employer contributions

Cycle to work scheme

One month sabbatical leave after your first year

Hi, we’re Bulb, nice to meet you. 

We’re the UK's biggest green energy supplier, providing affordable, renewable energy to homes and businesses across the UK. Our mission is to help people lower their energy bills and reduce their carbon impact at the same time. 

Founded in 2015, we were named the UK’s fastest-growing private company in 2018 and 2019, and in February 2021 we were named Europe's fastest-growing company by the Financial Times. 

Over 1.7 million UK households have signed up to renewable energy by Bulb and we’ve now expanded into Texas, France and Spain. We’re an accredited Living Wage Employer; we’ve been picked as one of LinkedIn’s top 25 UK tech startups to work for, and we’re a certified B Corp.

This is an exciting opportunity for a data-driven energy trader to join our wholesale team headquartered in London. This is a full time role that covers 6am - 3pm CDT (typically 12pm - 9pm local time).

As International Energy Operations Manager you will take responsibility for the execution of our trading strategy across US and European markets.

*Prompt trade execution for U.S. markets (Texas), as well as support for E.U. markets (France, Spain)

*Own risk reports and trade positions in line with our risk policy

*Optimise hedging within our risk policy

*Provide detailed analysis of wholesale markets movements

*Review fundamental market information and determine potential impacts

*Share ideas and suggestions around improvements on hedging products and risks balancing

*Work with the data science team on forecasting of electricity and gas demand and  settlement performance

*Use our ETRM to book trades

*Communicate with the other teams to maintain and develop our strategy

*Experienced energy trader with physical experience in US and European Power markets

*Experience in market operations

*Trade execution experience covering electricity and gas supply, Renewable PPAs, flexibility assets and renewable certificates

*Data-driven approach and confident using google sheets, prior SQL experience

*Good Python skillsStrong analytical capabilities and problem-solving approach

*Able to prioritise effectively

*Be part of a growing technology startup and help shape the future of energy

*Collaborative, flexible, and friendly environment

*Competitive salary, share options

*33 days holiday a year (including bank holidays) and the option to buy up to 5 more

*12 weeks of full pay for maternity, paternity or adoption leave

*Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions

*Cycle to work scheme

*One month sabbatical leave after your first year

You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.

Bulb is an energy management company and a Tech company. Our mission is to reduce bills and lower carbon emissions. Over 1.7 million people in the UK are now Bulb members, and we recently launched in France, Spain and the US (Texas). We're also a certified B Corporation. People, planet and profit are our priorities, that's why we believe the best way to deliver our mission and to have an impact is to be an effective and competitive organisation.

We're looking for Engineering Managers to support our Engineers, drive technical initiatives and help us grow into a world class Engineering organisation. Engineering Managers at Bulb don’t write code or make technical decisions. They act, however, as a facilitator for those decisions. Their focus is on delivering mission impacting projects by building highly motivated and performing teams.

You'll manage Engineers within pods, driving high individual performance, and assisting them in their personal and professional development.

Read more about our hiring process - it includes interview tips! https://bulb.co.uk/careers/join-the-team/

• Line manage engineers in one or two pods (roughly 6-10 engineers). This will involve career conversations, regular feedback and helping individuals track their personal development

• Help teams reach high performance and deliver on their mission metrics

• Supporting Product Managers to achieve impactful delivery

• Help the engineering team achieve continuous progress on tech debt, defects and operational/security improvements

• Hire and onboard great engineering talent from diverse backgrounds

• Drive engineering initiatives and contributing to best practices

• Experience with driving through improvements to up-skill the engineering team or help the team deliver more effectively

• Experience with mentoring and coaching engineers

• You’re a great communicator and have empathetic first approach

• You’re data driven, but you know when to follow your intuition to move fast

• You’re technology agnostic, but have a strong Software Engineering background

• You have experience scaling and improving recruitment processes

Life at Bulb comes with many perks. On top of being part of a friendly and dynamic environment, you’ll get:

• 12 weeks of full pay for maternity, paternity or adoption leave

• Competitive salary, discretionary share options and bonus

• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more

• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions

• One month sabbatical leave after your first year

• Visa sponsorship and relocation allowance

We’re working remotely to protect our team during the coronavirus pandemic. This role is based in our London office, but we’re open to distributed working (with ad-hoc meetings in London once lockdown restrictions have eased.

You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.

Bulb is an energy management company and a Tech company. Our mission is to reduce bills and lower carbon emissions. Over 1.7 million people in the UK are now Bulb members, and we recently launched in France, Spain and the US (Texas). We're also a certified B Corporation. People, planet and profit are our priorities, that's why we believe the best way to deliver our mission and to have an impact is to be an effective and competitive organisation.

As a Software Engineer, you’ll join a team and play a key role in contributing to Bulb's wider goals and helping our members (by the way, we refer to our customers as members). You could be developing new products for members with smart meters or electrical vehicles; improving customer experience to better serve our members;  making it easier to understand energy usage, be greener and save money.

You'll help Bulb grow quickly by leveraging your knowledge and technology. At Bulb we value empathetic, collaborative people who are always looking to improve our products and processes. We like to act quickly and improve our products by using data and insights gained from our members’ experience using our services. You’ll also have the opportunity to contribute to Bulb’s wider product and engineering culture. That could be delivering a talk in our monthly ‘Making Bulb’ meet up, contributing to Bulb’s Solar Design System, or something new, surprise us!

Read more about our hiring process - it includes interview tips! https://bulb.co.uk/careers/join-the-team/

• Build and shape Bulb products using our modern tech stack

• Take ownership of projects including planning, delivery, and technical decisions

• You’ll work closely with your team throughout the project, as you work together to deliver and improve it as you go

• Gather requirements and interact with designers, operations, energy specialists

• Use data to guide product and engineering decisions to focus on what matters most

• Learn about new technologies, the energy industry and member service

• You collaborate well with others, you're curious, ask questions and love learning

• Comfortable in an agile and fast changing environment

• Care about what you do, Bulb’s mission, the code you write, the products you ship

• Want to make an impact by helping our members and the planet

• Love technology and making things better

At Bulb, we're building technical solutions for our 1.7 million members worldwide. This means we're always considering how our products and services will work at scale. We also ensure our products are built with high standards in mind. This is our current stack:

• NodeJS, TypeScript

• React and React Native, GraphQL on the front-end

• Google Cloud Platform (Google Kubernetes Engine, Big Query, Google PubSub)

• Postgres, MySQL

• Docker, CircleCI, Argo

• Terraform

• Datadog

Life at Bulb comes with many perks. On top of being part of a friendly and dynamic environment, you’ll get:

• 12 weeks of full pay for maternity, paternity or adoption leave

• Competitive salary, discretionary share options and bonus

• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more

• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions

• One month sabbatical leave after your first year

• Visa sponsorship and relocation allowance

We’re currently working remotely to protect our team during the coronavirus pandemic. This role is based in our London office and we'll return on an ad-hoc basis once lockdown restrictions have eased.

You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.

Hi, we’re Bulb. Nice to meet you. 

We are the UK's biggest green energy supplier, providing affordable, renewable energy to homes and businesses across the UK. Our mission is to help people lower their energy bills and reduce their carbon impact at the same time.  

Founded in 2015, we were named the UK’s fastest growing private company in 2018 and 2019, and in February 2021 we were named Europe's fastest growing company by the Financial Times.  

Over 1.7 million UK households have signed up to renewable energy by Bulb and we’ve now expanded into Texas, France and Spain. We’re an accredited Living Wage Employer; we’ve been picked as one of LinkedIn’s top 25 UK tech startups to work for; and we’re a certified B Corp.  

Delivering delightful, effortless service for our members is at the heart of Bulb, it not only helps us grow through members recommending us to friends and family but it’s also often the moment of truth for members and leaves a lasting impression. 

We’re looking for someone with 36 months+ experience managing customer service teams or leadership experience. You will need to be adept at organising, motivating and developing teams, have a proven record for creative problem-solving and show a strong focus on continuous improvement. 

This role will report into the VP Experience and is responsible for managing multiple (~6) member service pods. We refer to teams as pods. Each pod has a Pod Leader (PL) that manages a team of up to 15 people focused on member service.

- Instill a strong sense of customer service and ensure each pod is set up to provide the best possible experience to our members

- Identify opportunities for and ensure a focus on continuous improvement in our member service technology, systems, processes and ways of operating

- Be a point of escalation for complex member complaints; coaching team members through how to solve where possible.

- Ensure knowledge-sharing and communication within and across pods to increase the effectiveness of the whole service team

- Work with central Service Operations team to optimise scheduling, capacity planning and resource allocation

- Use reporting and analysis to monitor performance, make decisions and recommendations 

Manage and develop a great team 

- Coach, develop and mentor Pod Leaders and to support them get the best from their teams of Energy Specialists (ES) in an effective and sustainable way

- Play a key role in helping us to become an exceptional place to work for the ambitious Energy Specialists we hire

- Support the interviewing and hiring for new Pod Leaders, and Energy Specialists 

Collaborate and contribute to Bulb’s overall success 

- Work with the UK GM and other Team Leaders to set clear objectives, prioritise efficiently and orient the service team to what matters the most

- Collaborate with Product Management organisation to ensure Make It Better ideas from the service team are prioritised appropriately and acted upon

- Support broader efforts to ensure Bulb’s long term business success as part of the wider management team 

What you’ll bring to Bulb  

- Minimum of 36 + months experience managing customer service teams (leader of leader experience a bonus) 

- Experience working in high pressure, high growth environments

- Strong track record of systems and process improvement 

Skills / attributes 

- Strong management capabilities that include developing and achieving goals and objectives in high pressure environments - combining the operational day-to-day management of teams with empathy, coaching, motivational techniques, and an ability to develop the team

- Strong verbal and written communications skills, 1:1 as well as to larger audiences

- Robust problem solving and process improvement techniques (Lean/Six Sigma a bonus skill set)

- Analytical, data-driven mindset

- An ability to work across teams and with people at all levels

- Organised and structured to work across teams at pace

- Ability to influence change and support change management activities 

- Be part of a growing technology startup and help shape the future of energy

- Collaborative, flexible, and friendly environment

- Competitive salary, discretionary share options and bonus

- 33 days holiday a year (including bank holidays) and the option to buy up to 5 more

- 12 weeks of full pay for maternity, paternity or adoption leave

- Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions

- Cycle to work scheme

- One month sabbatical leave after your first year

You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.

Read more about our hiring process - it includes interview tips! https://bulb.co.uk/careers/join-the-team/

Hi, we’re Bulb. Nice to meet you. 

We are the UK's biggest green energy supplier, providing affordable, renewable energy to homes and businesses across the UK. Our mission is to help people lower their energy bills and reduce their carbon impact at the same time.  

Founded in 2015, we were named the UK’s fastest growing private company in 2018 and 2019, and in February 2021 we were named Europe's fastest growing company by the Financial Times.  

Over 1.7 million UK households have signed up to renewable energy by Bulb and we’ve now expanded into Texas, France and Spain. We’re an accredited Living Wage Employer; we’ve been picked as one of LinkedIn’s top 25 UK tech startups to work for; and we’re a certified B Corp.  

 

You’ll be helping members with their accounts (on the phone, email and chat), answering questions about Bulb, contacting other energy suppliers and learning huge amounts about the energy industry and developing technologies (such as smart meters and electric vehicles). You’ll need to apply logic and use creativity and imagination to solve issues that have many possible solutions. We use technology to build the tools that will help you delight our members

 

As your experience grows, you’ll take on more responsibility within your team. Our Energy Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. You’ll have regular socials and team meetings, being part of an inclusive culture. You’ll have a catch up with your manager weekly and a performance review each quarter, where we’ll track your progression on our Energy Specialist level framework.

We believe that continuous improvement means continuous learning. You’ll quickly master the ability to switch between skill sets, to suit various channels and roles. At other energy companies, customers might be handed around to different departments, but at Bulb, our Energy Specialists are empowered to handle any query from beginning to end. 

You’ll also have the opportunity to rotate into different teams and specialise in more complex areas of Bulb.

We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment. If you recognise yourself in any of the requirements, we'd love to hear from you

- You have a minimum of 1 year of experience in a phone based customer service role or you're a Graduate

- You work well with structure in your day

- You’re motivated by hitting and exceeding targets

- You care deeply about how companies treat their customers

- You’re able to work in shift patterns

- You’re resilient and you cope well with difficult situations

- You have a high speed internet connection and a quiet comfortable place to work in the UK

There are some other things we think will be valuable in the role:

- You have excellent communication and writing skills

- You can think on your feet and use your initiative in ambiguous situations

- You’re comfortable with numbers and learning new technology

- You’re reliable, energetic and able to prioritise effectively

- You see obstacles as challenges and you enjoy complex problem solving

- You relish the idea of self learning and personal development

- £24,000 salary, discretionary share options and bonus

- Collaborative, flexible, and friendly environment

- 33 days holiday a year (including bank holidays) and the option to buy up to 5 more

- 12 weeks of full pay for maternity, paternity or adoption leave

- Healthcare after passing probation, life insurance, and a pension plan with employer contributions

- One month sabbatical leave after your first year

- Be part of a growing technology startup and help shape the future of energy 

We’re building a diverse, inclusive team 

You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.

Hi, we’re Bulb. Nice to meet you. 

We are the UK's biggest green energy supplier, providing affordable, renewable energy to homes and businesses across the UK. Our mission is to help people lower their energy bills and reduce their carbon impact at the same time.  

Founded in 2015, we were named the UK’s fastest growing private company in 2018 and 2019, and in February 2021 we were named Europe's fastest growing company by the Financial Times.  

Over 1.7 million UK households have signed up to renewable energy by Bulb and we’ve now expanded into Texas, France and Spain. We’re an accredited Living Wage Employer; we’ve been picked as one of LinkedIn’s top 25 UK tech startups to work for; and we’re a certified B Corp.  

 

You’ll be helping members with their accounts (on the phone, email and chat), answering questions about Bulb, contacting other energy suppliers and learning huge amounts about the energy industry and developing technologies (such as smart meters and electric vehicles). You’ll need to apply logic and use creativity and imagination to solve issues that have many possible solutions. We use technology to build the tools that will help you delight our members

 

As your experience grows, you’ll take on more responsibility within your team. Our Energy Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. You’ll have regular socials and team meetings, being part of an inclusive culture. You’ll have a catch up with your manager weekly and a performance review each quarter, where we’ll track your progression on our Energy Specialist level framework.

We believe that continuous improvement means continuous learning. You’ll quickly master the ability to switch between skill sets, to suit various channels and roles. At other energy companies, customers might be handed around to different departments, but at Bulb, our Energy Specialists are empowered to handle any query from beginning to end. 

You’ll also have the opportunity to rotate into different teams and specialise in more complex areas of Bulb.

We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment. If you recognise yourself in any of the requirements, we'd love to hear from you

- You have a minimum of 1 year of experience in a phone based customer service role or you're a Graduate 

- You work well with structure in your day

- You’re motivated by hitting and exceeding targets

- You care deeply about how companies treat their customers

- You’re able to work in shift patterns

- You’re resilient and you cope well with difficult situations

There are some other things we think will be valuable in the role:

- You have excellent communication and writing skills

- You can think on your feet and use your initiative in ambiguous situations

- You’re comfortable with numbers and learning new technology

- You’re reliable, energetic and able to prioritise effectively

- You see obstacles as challenges and you enjoy complex problem solving

- You relish the idea of self learning and personal development

- £27,000 salary, discretionary share options and bonus

- Collaborative, flexible, and friendly environment

- 33 days holiday a year (including bank holidays) and the option to buy up to 5 more

- 12 weeks of full pay for maternity, paternity or adoption leave

- Healthcare after passing probation, life insurance, and a pension plan with employer contributions

- One month sabbatical leave after your first year

- Be part of a growing technology startup and help shape the future of energy 

- Competitive salary, discretionary share options and bonus

- Collaborative, flexible, and friendly environment

- 33 days holiday a year (including bank holidays) and the option to buy up to 5 more

- 12 weeks of full pay for maternity, paternity or adoption leave

- Healthcare after passing probation, life insurance, and a pension plan with employer contributions

- Cycle to work scheme

- One month sabbatical leave after your first year

- Be part of a growing technology startup and help shape the future of energy 

We’re building a diverse, inclusive team 

You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.

Bulb launched 6 years ago in London and we’re now one of the fastest growing private companies in the UK. 

We’re expanding internationally and are building the starting team who will help change the energy industry globally. And bring simpler, cheaper, and greener energy to Texas.  

 

You’ll be helping members with their accounts (on the phone and email), answering questions about Bulb, contacting other energy suppliers and learning huge amounts about the energy industry and developing technologies. You’ll need to apply logic and use creativity and imagination to solve issues that have many possible solutions. We use technology to build the tools that will help you delight our members.

 

As your experience grows, you’ll take on more responsibility within your team. Our Customer Service Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. You’ll have regular virtual socials and team meetings, being part of an inclusive culture. You’ll have a catch up with your manager weekly and a performance review each quarter, where we’ll track your progression on our Customer Service Specialist level framework.

We believe that continuous improvement means continuous learning. You’ll quickly master the ability to switch between skill sets, to suit various channels and roles. At other energy companies, customers might be handed around to different departments, but at Bulb, our Customer Service Specialists are empowered to handle any query from beginning to end. 

At Bulb, we hire self-starters interested in learning new things and comfortable taking action. We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example.

We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment. If you recognise yourself in any of the requirements, we'd love to hear from you.

- You work well with structure in your day

- You’re motivated by hitting and exceeding targets

- You care deeply about how companies treat their customers

- You’re a self-starter who enjoys problem solving

- You have excellent communication and writing skills

- You’re comfortable with numbers and learning new technology

- You love to learn and continuously seek opportunities for personal development

- You have a high speed internet connection and a quiet comfortable place to work in the US

- You can work in the central time zone

- You are fluent in speaking and writing in Spanish and English 

Here are some other things that we think will be valuable, but we’re also open-minded.

- College Degree (4 year)

- Start-up / scale up experience

- Knowledge of the Texas energy landscape

- Based in the central time zone

- Paid maternity/paternity leave

- Health, dental, and vision insurance

- 20 days paid time off per year & 11 paid holidays

- Competitive salary and quarterly bonuses with share options 

- Be part of a fast growing technology startup and help shape the future of energy in Texas

You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.

Bulb launched 6 years ago in London and we’re now one of the fastest growing private companies in the UK. 

We’re expanding internationally and are building the starting team who will help change the energy industry globally. And bring simpler, cheaper, and greener energy to Texas.  

 

You’ll be helping members with their accounts (on the phone and email), answering questions about Bulb, contacting other energy suppliers and learning huge amounts about the energy industry and developing technologies. You’ll need to apply logic and use creativity and imagination to solve issues that have many possible solutions. We use technology to build the tools that will help you delight our members.

 

As your experience grows, you’ll take on more responsibility within your team. Our Customer Service Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. You’ll have regular virtual socials and team meetings, being part of an inclusive culture. You’ll have a catch up with your manager weekly and a performance review each quarter, where we’ll track your progression on our Customer Service Specialist level framework.

We believe that continuous improvement means continuous learning. You’ll quickly master the ability to switch between skill sets, to suit various channels and roles. At other energy companies, customers might be handed around to different departments, but at Bulb, our Customer Service Specialists are empowered to handle any query from beginning to end. 

At Bulb, we hire self-starters interested in learning new things and comfortable taking action. We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example.

We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment. If you recognise yourself in any of the requirements, we'd love to hear from you.

- You work well with structure in your day

- You’re motivated by hitting and exceeding targets

- You care deeply about how companies treat their customers

- You’re a self-starter who enjoys problem solving

- You have excellent communication and writing skills

- You’re comfortable with numbers and learning new technology

- You love to learn and continuously seek opportunities for personal development

- You have a high speed internet connection and a quiet comfortable place to work in the US

- You can work in the central time zone

Here are some other things that we think will be valuable, but we’re also open-minded.

- College Degree (4 year)

- Start-up / scale up experience

- Knowledge of the Texas energy landscape

- Based in the central time zone

- Paid maternity/paternity leave

- Health, dental, and vision insurance

- 20 days paid time off per year & 11 paid holidays

- Competitive salary and quarterly bonuses with share options 

- Be part of a fast growing technology startup and help shape the future of energy in Texas

You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.

Hi, we’re Bulb. Nice to meet you.

We’re working remotely to protect our team during the coronavirus (COVID-19) pandemic. But we are still hiring. So if you’re looking for a new role and you’re happy to take part in a remote interview, read on…

Bulb launched 5 years ago in London and we’re now one of the fastest growing private companies in the UK.  We’re expanding internationally and are building the starting teams who will help change the energy industry globally. Our mission is to help people lower their energy bills and reduce their carbon impact at the same time. 

The Bulb internship is a 3 month paid program. You will get hands-on experience in a hyper-growth startup. And you’ll play a meaningful role in making the energy industry simpler, cheaper, and greener.

Our analysts are the engine behind Bulb’s exceptional member experience. From answering member questions to identifying process and product improvements, our analysts are integral to Bulb’s growing success. 

While our analysts do provide support to our members, this is not a traditional customer service role. As an analyst, you will be responsible for directly impacting our growth, product and culture from day one. You’ll also help build a world-class member experience team while getting a deep-dive into the energy industry and life at a high-growth tech company. 

- Provide exceptional service to our members

- Own operational processes that drive key business results

- Take the initiative on improving our member experience

- Design new processes and playbook these results to share with other teams

- Gain insights from our global Growth, Operations, and Product teams.

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we’re also open-minded. 

- You’re a self-starter who enjoys problem solving

- You have excellent communication and writing skills

- You love to learn and continuously seek opportunities for personal development

- You’re comfortable with numbers and learning new technology

- You’re confident with data analysis and using data to drive you decision-making 

- Strong proficiency in speaking Spanish

- Experience working for a startup

- Web design or coding skills

- Be part of a fast growing technology startup and help shape the future of energy in Texas

- Competitive salary

- Collaborative, flexible and friendly environment

You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.

Bulb est un fournisseur d'énergie verte lancé il y a 5 ans au Royaume-Uni. Aujourd'hui, nous sommes l'une des startups à la croissance la plus rapide du pays. En quelques chiffres, Bulb compte désormais 1,7 million de membres et 600 salariés, génère plus de 2 milliards d'euros de chiffre d'affaires et surtout a permis d’éviter l'émission de 5,3 millions de tonnes de CO2 en 2019. 

Nous nous sommes lancés à l'international en 2020, en commençant notamment par la France. Et nous voulons construire la meilleure équipe possible pour ce faire. À Paris, nous sommes une petite équipe de 17 personnes pour le moment, mais nos ambitions et nos moyens sont à la hauteur du challenge qui nous attend. 

Nous voulons être des facilitateurs de la transition énergétique en simplifiant enfin l'énergie pour les particuliers : en la rendant plus verte et à un prix abordable pour tout le monde. 

Le rôle de Spécialiste Energie 

En tant que Spécialiste Energie, vous serez responsable de l'expérience client en France. Ce rôle demande un ensemble complet de qualités : de solides compétences en exécution, de l'empathie pour nos membres, des compétences analytiques et un sens du détail. 

Nous recrutons les membres fondateurs de notre équipe française. Vous travaillerez donc en étroite collaboration avec le Country Manager de Bulb en France et vous contribuerez à construire l'ensemble de nos opérations. 

Nous construisons une équipe diversifiée et inclusive 

On vous accueille chez Bulb peu importe d’où vous venez et qui vous êtes. Nous voulons bousculer l'industrie de l'énergie, et pour ça il nous faut une équipe diversifiée qui reflète la diversité de nos membres. Nous savons qu’il arrive que certaines personnes ne postulent pas à un poste parce qu'elles ne possèdent pas toutes les compétences demandées dans l’annonce. Mais tout ne résume pas à la description d’un poste, il faut regarder au-delà des compétences. Donc, si un poste vous intéresse ici et que vous pensez être un bon candidat ou une bonne candidate, on vous encourage à postuler. Même si vous ne vous sentez pas totalement prêt.e pour un poste, acceptez de nous rencontrer si on vous invite à un entretien : c’est une opportunité de recevoir un retour concret sur les compétences à développer pour vos prochaines candidatures.  

* Construire et déployer une super expérience en tant que starting team de Bulb en France

* Être au service de nos membres en répondant à leurs questions au téléphone, par mail et via d’autres canaux.

* Identifier les améliorations à apporter à notre produit et à notre proposition de valeurs et travailler avec les équipes produit pour donner vie à ces idées

* Collecter et analyser des données pour améliorer l'expérience des membres et tester des solutions 

* Mettre en place de nouveaux processus et analyser leurs résultats pour les partager avec le reste de l’équipe

* S’impliquer dans un environnement qui évolue vite et au sein d’une équipe déterminée à atteindre ses objectifs, en vous efforçant toujours de fournir le meilleur service aux membres 

Ce que vous apporterez à Bulb 

Chez Bulb, nous embauchons des personnes autonomes qui souhaitent apprendre de nouvelles choses et qui sont à l'aise dans un environnement en constante évolution. Voici une liste non-exhaustive des qualités utiles selon nous, mais nous sommes ouverts d’esprit, il y en a plein d’autres: 

* Vous êtes une personne autonome qui sait prendre l'initiative dans de nouveaux projets

* Vous avez une vision optimiste et abordez avec enthousiasme de nouveaux problèmes

* Vous êtes passionné.e par le domaine de l'environnement

* Vous avez d'excellentes compétences en communication et vous écrivez bien

* Vous êtes à l'aise avec les chiffres et les nouvelles technologies

* Vous aimez l'idée d'apprendre en faisant* Vous allez à l'essentiel et faites avancer les choses

* Vous avez au moins 1 an d'expérience dans un domaine pertinent (opérations, conseil, vente, etc.) 

Les avantages Bulb 

* Startup en forte croissance et grâce à laquelle vous contribuerez à façonner l'avenir de l'énergie en France

* Véritable mission sociale et environnementale

* Salaire compétitif, bilans de performance et opportunité de promotion chaque trimestre 

* Stock-options et variable sur les objectifs chaque trimestre

* Environnement jeune, collaboratif et flexible 

Nous pensons que nos Spécialistes Energie sont la clé du succès de Bulb à long terme. Nous cherchons des personnes prêtes à s’investir dans leur rôle et dans l'équipe. En retour, nous espérons que les compétences que vous développerez chez Bulb vous donneront des opportunités d’évolution intéressantes.

Hi, we’re Bulb. Nice to meet you.

Bulb launched 5 years ago in the UK. We’re now expanding internationally and looking for the starting team who will help change the energy industry in Spain.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

Founded in 2015, we were named the UK’s fastest growing private company in 2018 and 2019, and in February 2021 we were named Europe's fastest growing company by the Financial Times. 

As a Customer Operations Specialist, you’ll be responsible for Bulb’s member experience in Spain. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

* You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Spain.

* You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries

* You’ll identify local product improvements and work with product teams to bring these ideas to life

* You’ll take the initiative on improving the member experience and use analytics to test the results

* You’ll design new processes and playbook these results to share with other teams

* You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

* You’re a self-starter with a record of exciting achievements

* You have an optimistic outlook to enthusiastically tackle new problems

* You’re passionate about both the energy community and the people in it

* You have excellent communication and writing skills

* You’re comfortable with numbers and learning new technology

* You relish the idea of self learning and personal development

* You go to the point and get things done

* You have relevant experience in operations, consulting or other related fields

*Be part of a fast growing technology startup and help shape the future of energy in Spain

*Competitive salary, share options, benefits, and other perks

*Collaborative, flexible and friendly environment

*25 days paid time off per year

Our Customer Operations Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.

 Si vous voulez vous investir dans un projet conciliant ambition forte et mission d’entreprise positive, vous êtes peut-être le/la candidat(e) que nous recherchons.

 

Bulb est un fournisseur d’énergies renouvelables lancé il y a près de 6 ans au Royaume-Uni. Nous sommes aujourd’hui la startup avec la croissance la plus forte en Europe et entamons l’internationalisation de notre modèle. 

 

Notre mission est de simplifier enfin l’énergie pour les consommateurs, de la rendre plus verte tout en proposant un prix abordable au plus grand nombre.

 

Vous contribuerez à l'expérience client en France. Ce rôle nécessite un ensemble complet de qualités : une forte capacité d'apprentissage, une empathie pour nos membres, des qualités d’analyse et une attention continue pour les détails.

 

Nous recherchons des personnes prêtes à s’investir de manière significative dans le rôle et l'équipe. En retour, nous avons pour objectif que les compétences que vous développerez avec Bulb soient des atouts uniques pour votre carrière.

 

- Faire partie d’une startup à la croissance explosive

- Écrire le futur de l’énergie en France

- Mener à bien une véritable mission sociale et environnementale 

- Un environnement jeune, collaboratif et flexible

- Mettre en place l’expérience Bulb en France.

- Être au service de nos membres en répondant à leurs questions au téléphone, par mail et via d’autres canaux.

- Identifier les points d’amélioration dans notre produit et notre proposition de valeur afin de construire la meilleure expérience possible.

- Travailler avec nos équipes techniques et donner vie à vos propositions.

- Collecter et analyser les données membres pour vérifier vos hypothèses.

- Créer de nouveaux processus et les partager avec d’autres équipes.

- Participer à un environnement de travail ambitieux et respectueux.

 

- Nous sommes à la recherche de talents qui aiment être en perpétuel mouvement. Voici certaines des caractéristiques qui nous paraissent utiles, même si nous ne nous attachons pas à un portrait robot :

- Vous êtes une personne autonome qui sait prendre l’initiative de nouveaux projets

- Vous avez une vision optimiste et savez aborder les sujets avec enthousiasme

- Vous êtes passionné à la fois par le domaine de l’énergie et l'environnement

- Vous avez d'excellentes compétences en communication et écrivez bien

- Vous êtes à l'aise avec les chiffres et les nouvelles technologies

- Vous aimez l'idée d’apprendre en faisant 

- Vous allez au but et faites avancer les choses

- Vous avez au moins 6 mois d'expérience dans un domaine pertinent (opérations, conseil, vente, etc.)

 

Bulb a le souci de faire du secteur de l’énergie et de l’innovation un milieu plus inclusif et divers. Nous travaillons tous les jours en ce sens.

Hi, we’re Bulb, nice to meet you. 

We’re the UK's biggest green energy supplier, providing affordable, renewable energy to homes and businesses across the UK. Our mission is to help people lower their energy bills and reduce their carbon impact at the same time. 

Founded in 2015, we were named the UK’s fastest-growing private company in 2018 and 2019, and in February 2021 we were named Europe's fastest-growing company by the Financial Times. 

Over 1.7 million UK households have signed up to renewable energy by Bulb and we’ve now expanded into Texas, France and Spain. We’re an accredited Living Wage Employer; we’ve been picked as one of LinkedIn’s top 25 UK tech startups to work for, and we’re a certified B Corp.

* Help create a robust database of Bulb’s electricity and gas network costs

* Ensure Bulb is paying the right amount today for network costs

- Monthly line-by-line reconciliation of meterpoints versus charges

- Distribution Use of System (DUoS) costs

- Transmission Network Use of System (TNUoS) costs

- Balancing Services Use of System (BSUoS) costs

- Where relevant, capacity and reactive charges for Half Hourly settled electricity customers

* Raise and escalate disputes with the NG/ESO, I/DNOs, IGTs & Xoserve where the data is incorrect, and request appropriate credit notes from networks as necessary

* Deliver accurate forecasts of future network costs, payments and collateral requirements for financial forecasts

* Engage with networks and National Grid about new charging schedules being introduced in 2021 and 2022, e.g. here

* Engage with Ofgem’s Network Charging and Access reforms (TCR/residual & Forward looking charge reforms) to improve internal understanding of cost impacts and inform business plans for 2022/23 onwards. 

* Engaging with DNOs to understand the potential impact of 2022/2023 charging reforms on regional forecasts. 

* Define a costed plan for further improving accuracy of network cost forecasting and reducing network costs in the medium term, with specific deliverables and owners

* Define requirements (people, tooling, resources) for ongoing network cost management at Bulb

* Reduce Bulb’s network costs per member by [x%] = £xM per annum

* Improve network costs forecast accuracy in management accounts from [x%] to [y%]

* Achieve [£XM] of network credits (stretch target)

* Work with VP Innovation on commercial development of electricity Virtual Grids

* Identify future cost trends and opportunities via monitoring external sources as well as through relationships with other industry experts

* Become Bulb’s internal gas and electricity network cost expert; build and maintain knowledge base

* Engage with networks to build a better understanding of the new DUoS charging methodologies and regional forecasts, and shape the detailed design of the Ofgem’s Forward Looking & Access reform 

* Engage with future industry work programmes to reform cost of gas networks/hydrogen charging

* Engage with Elexon’s MHHS programme to ensure BSUoS forecasting model reflects changes from 2025 onwards. 

* Create and manage processes to ensure Bulb’s forecasts are reliably as up to date as possible

* Work with Bulb’s international team to share the approaches adopted in GB to better predict and manage electricity network costs in those areas

Be part of a growing technology startup and help shape the future of energy

Collaborative, flexible, and friendly environment

Competitive salary, discretionary share options

33 days holiday a year (including bank holidays) and the option to buy up to 5 more

12 weeks of full pay for maternity, paternity or adoption leave

Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions

Cycle to work scheme

One month sabbatical leave after your first year

You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.