Join the team

This is an exciting opportunity for an experienced communications professional to join a fast-growing, innovative company. Reporting into the VP Global Communications, in this role you’ll be part of the team managing our day-to-day external communications, and developing and implementing our consumer communications plans in the UK and around the world.

This is an independent contributor role and you’ll work closely with our communications agencies and provide comms support and advice to our international markets to help us build and protect our brand as we grow.

About Bulb

We’re Bulb, an independent, technology-led renewable energy company. We are a purpose driven business that has developed a unique operating model to provide the lowest cost renewable energy to UK homes and businesses.

Based in the heart of London’s vibrant start-up community, we are also the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about building a high performing, diverse and inclusive team and we work hard to lead by example in this.

Responsibilities

• You’ll help develop and implement our communications plans in the UK and around the world.
• You’ll be responsible for helping to develop our messaging and refining our talk tracks and narratives.
• You’ll manage Bulb’s day-to-day press office activities, working with our agencies to quickly respond to enquiries and identify opportunities.
• You’ll build and maintain relationships with media, policymakers and other stakeholders.
• You’ll identify industry trends and issues that may be relevant to Bulb.
• You’ll work on high profile speaking engagements, campaigns and projects.
• You’ll work on our speaking opportunities, events and awards calendar.
• You’ll prepare executives for interviews and speaking opportunities.
• You’ll sign off on communications including statements and messaging for executive presentations.

• You have at least 8 years of communications experience, including in house
• You have a proven track record of working with senior leaders to advise on communications strategy while also delivering at the tactical/operational level – you should be able to create a media strategy as well as work directly with reporters to implement it
• You have strong media relationships, ideally in the energy or tech sectors
• You have excellent writing and presentation skills
• You have experience with a wide range of communication channels including digital, broadcast, and print
• Experience working across various markets and/or regions
• You’re exceptionally well organised and can move long-term projects forwards while dealing with immediate priorities
• You’ve worked in a fast-growing company, are comfortable working with ambiguity and see opportunity in change
• You show good judgment and would be an ambassador for our values at Bulb

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, discretionary share options and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
• Cycle to work scheme
• One month sabbatical leave after your first year

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Texas.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with engineering teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development
• You're proficient in Spanish (required)

• Be part of a fast growing technology startup and help shape the future of energy in Texas
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment
• 20 days paid time off per year

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Texas.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with engineering teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development
• You're proficient in Spanish (preferred but not required)

• Be part of a fast growing technology startup and help shape the future of energy in Texas
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment
• 20 days paid time off per year

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

Bulb launched 5 years ago in the UK. We’re now expanding internationally and looking for the starting team who will help change the energy industry in Spain.

At Bulb, we’re on a mission to make renewable energy available and affordable with great service to as many as possible and to help them use it wisely. We are a technology-driven company making energy simpler, cheaper, and greener.

As a Customer Operations Specialist, you’ll be responsible for Bulb’s member experience in Spain. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

What you’ll do

• You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Spain.
• You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
• You’ll identify local product improvements and work with product teams to bring these ideas to life
• You’ll take the initiative on improving the member experience and use analytics to test the results
• You’ll design new processes and playbook these results to share with other teams
• You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

• You’re a self-starter with a record of exciting achievements
• You have an optimistic outlook to enthusiastically tackle new problems
• You’re passionate about both the energy community and the people in it
• You have excellent communication and writing skills
• You’re comfortable with numbers and learning new technology
• You relish the idea of self learning and personal development
• You go to the point and get things done
• You have relevant experience in operations, consulting or other related fields

• Be part of a fast growing technology startup and help shape the future of energy in Spain
• Competitive salary, share options, benefits, and other perks
• Collaborative, flexible and friendly environment
• 25 days paid time off per year

Our Customer Operations Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

--

Do you want to be one of the first to try our product in Spain? Join us through https://bulb.es/

Bulb est un fournisseur d’énergies renouvelables lancé il y a près de 4 ans au Royaume-Uni. Nous y sommes aujourd’hui la startup avec la croissance la plus forte, tous secteurs confondus. En quelques chiffres, Bulb compte aujourd’hui 1,7 millions de membres, 600 employés, génère plus de 2 milliards d’euros de CA et surtout a permis d’éviter l’émission de 5,3 millions de tonnes de CO2 en 2019.

Nous avons entamé l’internationalisation de notre modèle en 2020 en commençant notamment par la France. Nous cherchons donc à constituer la meilleure possible pour nous lancer. A Paris, nous ne sommes encore qu’une dizaine mais avons des ambitions et des moyens à la mesure de la tâche qui se présente à nous.

En effet, nous voulons être des facilitateurs de la transition énergétique en simplifiant enfin l’énergie pour les particuliers, en la rendant plus verte tout en proposant un prix abordable au plus grand nombre.

En tant qu’Energy Specialist, vous serez responsable de l'expérience client en France. Ce rôle nécessite un ensemble complet de qualités : une forte capacité d’exécution, une empathie pour nos membres, des qualités d’analyse et une attention continue pour les détails.

Comme nous recrutons les membres fondateurs de notre équipe française, vous travaillerez en étroite collaboration avec notre Country Manager France et vous aiderez à construire l’ensemble des opérations à partir d’une page blanche.

Vos responsibilités

• Mettre en place l’expérience Bulb en France.
• Être au service de nos membres en répondant à leurs questions au téléphone, par mail et via d’autres canaux.
• Identifier les points d’amélioration dans notre produit et notre proposition de valeur afin de construire la meilleur expérience possible.
• Travailler avec nos équipes techniques et donner vie à vos propositions.
• Collecter et analyser les données membres pour vérifier vos hypothèses.
• Créer de nouveaux processus et les partager avec d’autres équipes.
• Participer à un environnement de travail ambition et respectueux

Nous sommes à la recherche de talents qui aiment être en perpétuel mouvement. Voici certaines des caractéristiques qui nous paraissent utiles, même si nous ne nous attachons pas à un portrait robot :

• Vous êtes une personne autonome qui sait prendre l’initiative de nouveaux projets

• Vous avez une vision optimiste et savez aborder les sujets avec enthousiasme
• Vous êtes passionné à la fois par le domaine de l’énergie et l'environnement
• Vous avez d'excellentes compétences en communication et écrivez bien
• Vous êtes à l'aise avec les chiffres et les nouvelles technologies
• Vous aimez l'idée d’apprendre en faisant
• Vous allez au but et faites avancer les choses
• Vous avez au moins 1 an d'expérience dans un domaine pertinent (opérations, conseil, vente, etc.)

Ce qu’on vous propose :

• Faire partie d’une startup à la croissance explosive
• Écrire le futur de l’énergie en France
• Mener à bien une véritable mission sociale et environnementale
• Un salaire compétitif, stock options et autres avantages
• Un environnement jeune, collaboratif et flexible
  

Nous sommes convaincus que les Energy Specialists sont la clé du succès à long terme de Bulb. Nous recherchons des personnes prêtes à s’investir de manière significative dans le rôle et l'équipe. En retour, nous avons pour objectif que les compétences que vous développerez avec Bulb soient des atouts uniques pour votre carrière.

Bulb a le souci de faire du secteur de l’énergie et de l’innovation un milieu plus inclusif et divers. Nous travaillons tous les jours en ce sens.

Bulb est un fournisseur d’énergies renouvelables lancé il y a près de 4 ans au Royaume-Uni. Nous y sommes aujourd’hui la startup avec la croissance la plus forte, tous secteurs confondus. En quelques chiffres, Bulb compte aujourd’hui 1,7 millions de membres, 600 employés, génère plus de 2 milliards d’euros de CA et surtout a permis d’éviter l’émission de 5,3 millions de tonnes de CO2 en 2019.

Nous avons entamé l’internationalisation de notre modèle en 2020 en commençant notamment par la France. Nous cherchons donc à constituer la meilleure possible pour nous lancer. A Paris, nous ne sommes encore qu’une dizaine mais avons des ambitions et des moyens à la mesure de la tâche qui se présente à nous.

En effet, nous voulons être des facilitateurs de la transition énergétique en simplifiant enfin l’énergie pour les particuliers, en la rendant plus verte tout en proposant un prix abordable au plus grand nombre.

Vos responsibilités

Produit:

• Responsable de l’ensemble des produits utilisés par nos membres en France, qu’ils soient visibles comme notre site de souscription ou moins visibles, tels que notre système de facturation ou nos outils d’automatisation.
• En étroite collaboration avec notre équipe de développeurs basé au Royaume Uni et partout dans le monde.
• A l’écoute de nos membres et de notre équipe pour comprendre les besoins et construire les solutions pour y répondre.
• Responsable du travail de spécification, avec l’aide de designers quand c’est nécessaire.
• Avec le Country Manager France, construction et gestion de notre roadmap Produit.
• En soutien de nos équipes Product & Engineering UK pour les faire avancer sur développement et le QA
• Faire parler les chiffres pour suivre le passé et inventer les solutions de demain
• Gestion de la relation avec nos partenaires externes, tels que le distributeur d'électricité Enedis.

Operations et service:

• Design de process opérationnels complexes, impliquant une multitudes d’acteurs et sur tous nos sujets opérationnels (facturation, paiement…)
• Travail en étroite collaboration avec notre équipe d’Energy Specialists (qui sont responsables entre autres du service client) pour automatiser leur travail et améliorer in fine l’expérience membre
• Participer au service client afin de comprendre les besoins de nos membres et créer la meilleure UX possible.

Profil recherché

• Au moins 4 ans d’expérience, soit en fonction Produit, soit en Opérations
• Vous avez un goût pour les produits B2C et aimez construire des expériences qui ont vocation à toucher des millions d’utilisateurs
• Vous avez déjà construit des process d’une grande complexité et/ou qui ont fonctionné à grande échelle
• Vous vous tournez vers la data comme premier réflexe afin de prendre des décisions et aider les autres dans leurs missions
• Vous n’avez pas peur de la complexité et avez l’attention du détail
• Vous parlez couramment anglais
• Vous avez des connaissances en SQL, Python, HTML et avez déjà manipulé des API
• Vous connaissez le mode de travail Agile (JIRA et GitHub).
• Vous êtes excité.e à l’idée de créer un géant de l’innovation dans le secteur de l’énergie grand public
• Vous souhaitez mettre votre énergie au service de la transition écologique et énergétique

Ce qu’on vous propose :

• Faire partie d’une startup à la croissance explosive
• Écrire le futur de l’énergie en France
• Mener à bien une véritable mission sociale et environnementale
• Un salaire compétitif, stock options et autres avantages
• Un environnement jeune, collaboratif et flexible

Bulb a le souci de faire du secteur de l’énergie et de l’innovation un milieu plus inclusif et divers. Nous travaillons tous les jours en ce sens.

Bulb est un fournisseur d’énergies renouvelables lancé il y a près de 4 ans au Royaume-Uni. Nous y sommes aujourd’hui la startup avec la croissance la plus forte, tous secteurs confondus. En quelques chiffres, Bulb compte aujourd’hui 1,7 millions de membres, 600 employés, génère plus de 2 milliards d’euros de CA et surtout a permis d’éviter l’émission de 5,3 millions de tonnes de CO2 en 2019.

Nous avons entamé l’internationalisation de notre modèle en 2020 en commençant notamment par la France. Nous cherchons donc à constituer la meilleure possible pour nous lancer. A Paris, nous ne sommes encore qu’une dizaine mais avons des ambitions et des moyens à la mesure de la tâche qui se présente à nous.

En effet, nous voulons être des facilitateurs de la transition énergétique en simplifiant enfin l’énergie pour les particuliers, en la rendant plus verte tout en proposant un prix abordable au plus grand nombre.

En tant que Energy Specialist, vous serez responsable de l'expérience client en France. Ce rôle nécessite un ensemble complet de qualités : une forte capacité d’exécution, une empathie pour nos membres, des qualités d’analyse et une attention continue pour les détails.

Vos responsibilités :

• Mettre en place l’expérience Bulb en France.
• Être au service de nos membres en répondant à leurs questions au téléphone, par mail et via d’autres canaux.
• Identifier les points d’amélioration dans notre produit et notre proposition de valeur afin de construire la meilleur expérience possible.
• Travailler avec nos équipes techniques et donner vie à vos propositions.
• Collecter et analyser les données membres pour vérifier vos hypothèses.
• Créer de nouveaux processus et les partager avec d’autres équipes.
• Participer à un environnement de travail ambition et respectueux.

Durée: 6 mois

Profil recherché :

Nous sommes à la recherche de talents qui aiment être en perpétuel mouvement. Voici certaines des caractéristiques qui nous paraissent utiles, même si nous ne nous attachons pas à un portrait robot :

• Vous êtes une personne autonome qui sait prendre l’initiative de nouveaux projets

• Vous avez une vision optimiste et savez aborder les sujets avec enthousiasme
• Vous êtes passionné à la fois par le domaine de l’énergie et l'environnement
• Vous avez d'excellentes compétences en communication et écrivez bien
• Vous êtes à l'aise avec les chiffres et les nouvelles technologies
• Vous aimez l'idée d’apprendre en faisant
• Vous allez au but et faites avancer les choses
• Vous avez au moins 6 mois d'expérience dans un domaine pertinent (opérations, conseil, vente, etc.)

Ce qu’on vous propose :

• Faire partie d’une startup à la croissance explosive
• Écrire le futur de l’énergie en France
• Mener à bien une véritable mission sociale et environnementale
• Un environnement jeune, collaboratif et flexible

Nous recherchons des personnes prêtes à s’investir de manière significative dans le rôle et l'équipe. En retour, nous avons pour objectif que les compétences que vous développerez avec Bulb soient des atouts uniques pour votre carrière.

Bulb a le souci de faire du secteur de l’énergie et de l’innovation un milieu plus inclusif et divers. Nous travaillons tous les jours en ce sens.

While most of Team Bulb are working from home at this time, our Covid-secure offices are open for team members who need to use them. We’ve hired and onboarded more than 150 people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team. This includes virtual socials, lunch time 'Insights' from a range of internal and external speakers, and live streaming whole company meetings. If you'd like to read more about how we've adapted over the last few months, head over to our blog, and you can let us know about your specific requirements as part of the recruitment process.

We’re keen to bring people with different levels of experience into our Energy Specialist team. Whether you’ve got a couple of years of customer service under your belt or you’re a recent graduate, we’d love to hear from you.

Bulb is making energy simpler, cheaper and greener. We’re changing the way the energy industry treats customers and treats the planet. It’s simple things, like calling our customers ‘members’, that help us stand out from the crowd. We recognise that delivering brilliant support and a simple digital experience makes for loyal members who recommend us to their friends and family.

Our Energy Specialists are the people in charge of Bulb’s member experience.

At other energy companies, customers might be handed around to different departments, but at Bulb, our Energy Specialists are able to handle any query from beginning to end. You’ll be helping members with their accounts, answering questions about Bulb, contacting other energy suppliers and everything in between.

As an Energy Specialist, you’ll be learning huge amounts about how a modern, innovative company engages with its customers.

• You’ll help Bulb members with a wide variety of queries by phone, email and online chat
• You’ll work in a fast-paced environment, always striving to provide the best experience for our members
• You’ll resolve simple queries efficiently, and you’ll take the time to investigate and resolve more complex ones
• You’ll work in small teams to drive improvements in efficiency and member experience
• As your experience grows, you’ll take on more responsibility within your team
  
  
  

Our Energy Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. In return, we’ll give you the opportunity to impact the way our business works and develop skills that we hope will open up exciting career opportunities in the future.

We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment.

• You work well with structure in your day
• You’re motivated by hitting and exceeding targets
• You care deeply about how companies treat their customers
• You’re able to work some evenings and weekends

• You're confident speaking on the phone to a variety of people
• You’re resilient and you cope well with difficult situations
• You have excellent communication and writing skills
• You can think on your feet and use your initiative in ambiguous situations
• You’re comfortable with numbers and learning new technology
• You’re reliable, energetic and able to prioritise effectively
• You see obstacles as challenges and you enjoy complex problem solving
• You relish the idea of self learning and personal development

If that sounds like you, we’d love for you to send us an application.

• £27,000 per annum salary, discretionary share options and bonus
• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
• Cycle to work scheme
• One month sabbatical leave after your first year

While most of Team Bulb are working from home at this time, our Covid-secure offices are open for team members who need to use them. We’ve hired and onboarded more than 150 people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team. This includes virtual socials, lunch time 'Insights' from a range of internal and external speakers, and live streaming whole company meetings. If you'd like to read more about how we've adapted over the last few months, head over to our blog, and you can let us know about your specific requirements as part of the recruitment process.

We’re keen to bring people with different levels of experience into our Energy Specialist team. Whether you’ve got a couple of years of customer service under your belt or you’re a recent graduate, we’d love to hear from you.

Bulb is making energy simpler, cheaper and greener. We’re changing the way the energy industry treats customers and treats the planet. It’s simple things, like calling our customers ‘members’, that help us stand out from the crowd. We recognise that delivering brilliant support and a simple digital experience makes for loyal members who recommend us to their friends and family.

Our Energy Specialists are the people in charge of Bulb’s member experience.

It’s an exciting time to join as we continue to grow rapidly in the UK, plus we have recently launched in France, Spain and Texas with lots more international expansion in the pipeline. Our Brighton office will be our second office in the UK. As an Energy Specialist, your first two months will be spent training in our London HQ.

At other energy companies, customers might be handed around to different departments, but at Bulb, our Energy Specialists are able to handle any query from beginning to end. You’ll be helping members with their accounts, answering questions about Bulb, contacting other energy suppliers and everything in between.

As an Energy Specialist, you’ll be learning huge amounts about how a modern, innovative company engages with its customers.

• You’ll help Bulb members with a wide variety of queries by phone, email and online chat
• You’ll work in a fast-paced environment, always striving to provide the best experience for our members
• You’ll resolve simple queries efficiently, and you’ll take the time to investigate and resolve more complex ones
• You’ll work in small teams to drive improvements in efficiency and member experience
• As your experience grows, you’ll take on more responsibility within your team
  
  

Our Energy Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. In return, we’ll give you the opportunity to impact the way our business works and develop skills that we hope will open up exciting career opportunities in the future.

We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment.

There are a few things that we think are essential to becoming a great Energy Specialist:

• You work well with structure in your day
• You’re motivated by hitting and exceeding targets
• You care deeply about how companies treat their customers
• You’re able to work some evenings and weekends
  
  

There are some other things we think will be valuable in the role:

• You're confident speaking on the phone to a variety of people
• You’re resilient and you cope well with difficult situations
• You have excellent communication and writing skills
• You can think on your feet and use your initiative in ambiguous situations
• You’re comfortable with numbers and learning new technology
• You’re reliable, energetic and able to prioritise effectively
• You see obstacles as challenges and you enjoy complex problem solving
• You relish the idea of self learning and personal development

If that sounds like you, we’d love for you to send us an application

• £24,000 per annum salary, discretionary share options and bonus
• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
• Cycle to work scheme
• One month sabbatical leave after your first year

While most of Team Bulb are working from home at this time, our Covid-secure offices are open for team members who need to use them. We’ve hired and onboarded more than 150 people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team. This includes virtual socials, lunch time 'Insights' from a range of internal and external speakers, and live streaming whole company meetings. If you'd like to read more about how we've adapted over the last few months, head over to our blog, and you can let us know about your specific requirements as part of the recruitment process.

We’re keen to bring people with different levels of experience into our Energy Specialist team. Whether you’ve got a couple of years of customer service under your belt or you’re a recent graduate, we’d love to hear from you.

Bulb is making energy simpler, cheaper and greener. We’re changing the way the energy industry treats customers and treats the planet. It’s simple things, like calling our customers ‘members’, that help us stand out from the crowd. We recognise that delivering brilliant support and a simple digital experience makes for loyal members who recommend us to their friends and family.

Our Energy Specialists are the people in charge of Bulb’s member experience.

It’s an exciting time to join as we continue to grow rapidly in the UK, plus we have recently launched in France, Spain and Texas with lots more international expansion in the pipeline. Our Brighton office will be our second office in the UK. As an Energy Specialist, your first two months will be spent training in our London HQ.

At other energy companies, customers might be handed around to different departments, but at Bulb, our Energy Specialists are able to handle any query from beginning to end. You’ll be helping members with their accounts, answering questions about Bulb, contacting other energy suppliers and everything in between.

As an Energy Specialist, you’ll be learning huge amounts about how a modern, innovative company engages with its customers.

• You’ll help Bulb members with a wide variety of queries by phone, email and online chat
• You’ll work in a fast-paced environment, always striving to provide the best experience for our members
• You’ll resolve simple queries efficiently, and you’ll take the time to investigate and resolve more complex ones
• You’ll work in small teams to drive improvements in efficiency and member experience
• As your experience grows, you’ll take on more responsibility within your team
  

Our Energy Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. In return, we’ll give you the opportunity to impact the way our business works and develop skills that we hope will open up exciting career opportunities in the future.

We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment.

There are a few things that we think are essential to becoming a great Energy Specialist:

• You work well with structure in your day
• You’re motivated by hitting and exceeding targets
• You care deeply about how companies treat their customers
• You’re able to work some evenings and weekends
  

There are some other things we think will be valuable in the role:

• You're confident speaking on the phone to a variety of people
• You’re resilient and you cope well with difficult situations
• You have excellent communication and writing skills
• You can think on your feet and use your initiative in ambiguous situations
• You’re comfortable with numbers and learning new technology
• You’re reliable, energetic and able to prioritise effectively
• You see obstacles as challenges and you enjoy complex problem solving
• You relish the idea of self learning and personal development

If that sounds like you, we’d love for you to send us an application

• £24,000 per annum salary, discretionary share options and bonus
• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
• Cycle to work scheme
• One month sabbatical leave after your first year

Delivering fantastic service for its members is at the heart of Bulb’s business. Not only are we the fastest growing company in the UK, we've done that while also achieving a Trustpilot rating of excellent and appearing in the top 30 companies in KPMG’s Customer Experience Excellence Report. The Workforce Manager is therefore a critical role at Bulb.

This person is responsible for ensuring Bulb’s Energy Specialists team can meet its members’ needs. This involves forecasting and scheduling using the workforce management tool, Teleopti, as well as being responsible for the accuracy of member experience data, continually contributing to improving Bulb's member experience.

Key responsibilities:

• Forecast and Planning
  • Manage Bulb’s relationship with Teleopti, including escalations and resolutions
  • Generate and regularly adjust forecasts and schedules
  • Maintain Teleopti data accuracy with new joiners, team changes and leavers
  • Work in real-time with Experience team leaders to ensure adherence

• Experience Data
  • Maintain accurate data for the Member Experience team, including trend analysis
  • Manage and improve the process for performance tracking and target setting
• People Team
  • Ensure annual leave for the Experience team is recorded accurately
  • Manage sync between Teleopti and our HR tool, and other payroll requirements

You will also develop SQL skills in order to calculate bonuses and build performance trackers.

This role would be for an initial 3 months contract with the possibility of becoming permanent.

• Experience in a contact centre and familiar with concepts like inflow forecasting, handle time and queue management
• A quick learner who will easily pick up new skills and software; previous knowledge of Teleopti WFM would give you a strong advantage
• Able to self-manage and prioritise your workload to maintain and improve processes
• Confident using Google sheets; SQL knowledge would be highly advantageous
• Accurate, with good attention to detail, you notice mistakes in complex data
• A problem solver, capable of implementing effective solutions quickly
• An excellent written and verbal communicator, able to manage relationships with a wide range of team members
• Able to analyse trends and make continuous improvements
• Comfortable taking responsibility for high-stakes tasks
• Flexible and able to respond well to fast decision changes

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

While most of Team Bulb are working from home at this time, our Covid-secure offices are open for team members who need to use them. We’ve hired and onboarded more than 150 people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team. This includes virtual socials, lunch time 'Insights' from a range of internal and external speakers, and live streaming whole company meetings. If you'd like to read more about how we've adapted over the last few months, head over to our blog, and you can let us know about your specific requirements as part of the recruitment process.

Bulb is a technology company, green energy supplier and also the fastest growing business in the UK. We’ve developed a unique operating model to provide renewable energy to UK homes and businesses. Bulb’s mission is to help its members reduce their carbon emissions and save money on their bills. In just 5 years, Bulb has grown to supply more than 1.7 million members with green energy. The Bulb team has grown to over 800 people and we expect that to be in the thousands by 2022. In the last year, we’ve also expanded to supply homes in France, Spain and the US. It’s an exciting time to join as we continue to grow and expand internationally.

We care deeply about leading its industry to become a more inclusive and diverse place and we work hard to lead by example in this. Having a diverse team helps us to understand the needs of our diverse member base and make better decisions on their behalf. Ultimately, it brings us closer to achieving our mission of helping people to lower their bills and cut carbon emissions. Over the last 5 years we’ve firmly embedded d+i within our approach to employee experience and we’re now keen to further build on that foundation structurally and strategically. We are now looking to hire a Diversity and Inclusion Specialist to achieve our aim of making Bulb a fair, diverse and inclusive place to work. We want our team to be representative of our members, and our leadership team to be as diverse as Team Bulb. We want all of our Bulberinos to have a strong sense of belonging and access to equal opportunities. Within this role you have the opportunity to directly influence how we achieve these goals across our team.

What you’ll do at Bulb

Working with all of the key business functions and reporting to our Head of People you’ll take ownership of Bulb’s diversity and inclusion strategy, setting and meeting key objectives in this area.

• Develop and deliver an ambitious diversity and inclusion strategy with clear quarterly and annual goals, and a five year vision
• Analyse data and present insights to make compelling business cases for new initiatives
• Work closely with senior stakeholders to create strong buy-in and tackle d+i challenges specific to their teams
• Promote and publicise the d+i work we do at Bulb externally through our blog, events and other press opportunities
• Collaborate with other businesses to improve d+i efforts across the tech and energy sectors
• Lead Bulb’s internal d+i champions network to maximise their impact
• Own Bulb’s mental health initiatives and get the most value from our mental health partners
• Create engaging campaigns around d+i to capture the attention of the wider Bulb team
• Embed training on d+i into our L+D programme, from onboarding all new joiners to creating bespoke training for managers of different levels of seniority

The list below is by no means exhaustive, and we’d like to hear from you if you’re passionate about the role regardless of whether you meet all of the requirements.

• You have deep subject matter knowledge of D&I issues, trends and best practice
• You’ve made a significant impact in large, complex organisations through successful programmes and initiatives

• You have experience working in the People function of a fast paced, high growth global company
• You’ve created and led communities of diverse talent who work together to achieve results
• You’re an expert in working with data and are able to manipulate, analyse and draw insight from complex People data
• You’re a strong communicator with excellent written and verbal skills who’s comfortable presenting to large audiences
• You are a great influencer who is equally capable of driving change through senior stakeholders, communities of people or the entire company
• You have strong judgement, showing resilience under pressure while working on difficult and sensitive subject matter

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, discretionary share options and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
• Cycle to work scheme
• One month sabbatical leave after your first year

While most of Team Bulb are working from home at this time, our Covid-secure offices are open for team members who need to use them. We’ve hired and onboarded more than 150 people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team. This includes virtual socials, lunch time 'Insights' from a range of internal and external speakers, and live streaming whole company meetings. If you'd like to read more about how we've adapted over the last few months, head over to our blog, and you can let us know about your specific requirements as part of the recruitment process.

Bulb is the UK’s fastest growing energy company with the highest customer satisfaction scores in our industry. We provide renewable energy to more than 1.7 million households in the UK, US, France and Spain.

Our team has grown to 800 people in our first five years...

As we scale from a UK challenger to a global enterprise we need to build a culture which focuses on what really matters: serving our members, growing our business and driving innovation in our products and technology.

The Head of People will be essential to this transition through building diverse teams that can deliver at scale, establishing an innovative and agile culture of high performance, and developing a pool of exceptional leaders and managers. They will also take the lead in setting up local People operations in our new markets.

This is a brilliant opportunity for a growth-oriented People leader with experience of scaling businesses internationally and fostering high performance cultures in multidisciplinary teams. You’ll get to work with great leaders, solve complex problems and directly impact our ability to achieve our mission of lowering our members’ bills and their carbon emissions.

The role is based in London and reports into our Chief People Officer.

You will be responsible for:

• Leading a high performing People team in the UK and building out our People teams in new markets as they scale
• Building and maintaining an employer brand that attracts the very best talent into Bulb across all of our markets
• Partnering with senior leaders and managers across Bulb to foster a culture of high performance and build lean, effective teams
• Developing an exceptional employee experience that means the best people stay at Bulb to develop their careers
• Contributing to a People strategy that helps the business achieve its objectives and establishes Bulb as a best place to work in our market
• Developing a programme of leadership & management training that makes a direct impact on Bulb’s performance and raises the capability of our senior team
• Ensuring diversity & inclusion is at the heart of everything we do, and working with our D&I Champions to ensure Bulb is a leader not a follower on this topic

You'll bring the following to our team:

• Track record of success in fast-paced, high growth and product-led businesses with an international reach and a diverse team
• Experience building strong, collaborative relationships with leaders that improve the impact of their teams in an agile, data-led culture
• Demonstrable experience of designing and delivering successful change programmes focused on team performance, manager capability and operational effectiveness
• Excellent problem solving and , commercial and analytical skills to understand the complex needs of our business and implement simple solutions at scale
• Exceptional communication skills encompassing challenging conversations, coaching leaders and and communicating initiatives across teams
• Impeccable judgment to identify and address individual and structural issues before they impact Bulb’s performance
• Experience designing learning & development interventions with measurable impact on leaders and managers
• Practical experience across key People priorities: talent, performance, compensation and benefits, org design, org development, communications and engagement

• Be part of a growing technology startup and help shape the future of energy.
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more.
• After a year at Bulb, you can take an additional month of unpaid leave to travel, work on personal projects or simply to recharge and reboot.
• 12 weeks of full pay for maternity, paternity or adoption leave.
• We all own a bit of Bulb.
• Activities to improve your mental and physical well being including office yoga, meditation and Sanctus coaching.
• Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.

While most of Team Bulb are working from home at this time, our Covid-secure offices are open for team members who need to use them. We’ve hired and onboarded more than 150 people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team. This includes virtual socials, lunch time 'Insights' from a range of internal and external speakers, and live streaming whole company meetings. If you'd like to read more about how we've adapted over the last few months, head over to our blog, and you can let us know about your specific requirements as part of the recruitment process.

Bulb is the UK’s fastest growing energy company with the highest customer satisfaction scores in our industry. We are a technology-driven company making energy simpler, cheaper. In just 4 years, Bulb has grown to supply nearly 1.7 million homes with green energy. 800 people now work at Bulb and we expect to grow to over 1,000 team members in the next few months. In the last 18 months we’ve also expanded to supply homes in France, Spain and the US.

Hiring the best possible people is our most important priority. We’re looking for a Head of Recruitment to lead Bulb’s recruitment team as we continue to grow.

This role is based in London and reports into the Chief People Officer. You must have a background leading an in-house recruitment team, ideally within a high growth, technology company.

You'll be responsible for:

• Working with the Leadership Team to define & deliver the hiring plan against business strategy
• Managing, motivating and growing a high performing team in the UK and building out recruitment teams in new markets as they start to scale
• Operating as a business partner for Hiring Managers to help set best practice and drive process improvements
• Defining team mission metrics, objectives and goals which support Bulb's business strategy
• You will be responsible for ensuring Bulb has the people it needs when it needs them
• Presenting data and recruiting information to senior stakeholders around the company

• Experience of managing a recruitment team in a rapidly growing technology company
• Excellent communications skills
• Highly skilled at analysing, interpreting and presenting data
• Experience of using technology to improve efficiency and streamline recruitment processes
• A track record of building high performing recruitment teams, ideally including in international territories
• Excellent people management skills

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, discretionary share options and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
• Cycle to work scheme
• One month sabbatical leave after your first year

Bulb is an independent energy supplier that provides 100% renewable energy to homes and businesses across the UK. In 4 years, Bulb has reached over £1.5 billion in annualised revenue and supplies over 1.7 million members.

We have developed a unique model to deliver affordable renewable energy to homes and businesses while, at the same time, giving the best-rated customer service. We achieve this by hiring great people and giving them leverage with great technology.

We are the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about. It’s an exciting time to join as we continue to grow rapidly in the UK, plus we are launching in France, Spain and Texas this year with lots more international expansion in the pipeline.

As the Payroll and Benefits Specialist you'll wear two hats. You'll run the payroll process here in the UK and in our growing international markets from start to finish, working with our external providers and internal stakeholders to ensure our payroll runs like clockwork.

You’ll also own our employee benefits offering. You’ll manage our relationships with vendors, negotiating renewals and ensuring our benefits proposition is market leading so we can continue to attract and retain top talent.

You’ll find ways to make it better at Bulb. You’ll develop payroll processes that we can scale, introduce best practice policies and identify technology solutions to keep us operating in the most efficient way possible.

You'll be a key part of the People team and work closely with our Finance and Risk teams to share your specialist knowledge and support our decision making.

Main Accountabilities

• Manage the growing monthly payroll for our 800 UK team members and four international markets
• Respond to team Bulb queries on payroll, pensions and benefits
• Partner and develop great working relationships with Finance and wider People team members to ensure joint processes are adhered to and work effectively
• Maintain our statutory responsibilities including pensions auto-enrolment, gender pay reporting
• Payroll oversight including payroll forecasting, P11D and P60 production, and supporting audits
• Improve processes and workflows, automating our operations while we scale
• Administer and clearly communicate Bulb’s benefit programmes and any changes to our offering. Increasing engagement and awareness through planned calendar activities across the year
• Lead renewals and contract negotiations
• Manage our relationship with benefits vendors and our outsourced payroll processors

The list below is by no means exhaustive, and we’d like to hear from you if you’re passionate about the role regardless of whether you meet all of the requirements.

• Significant experience running payrolls in the UK and internationally
• Experience administering employee benefits, including negotiating contracts with new and existing providers
• Experience making a significant impact in a fast-growing international company
• Strong analytical skills, financial acumen and attention to detail, with a high level of proficiency in Google Sheets
• Able to communicate effectively cross-functionally and globally in a growing and fast-changing environment
• Detailed working knowledge of UK Employment Law and tax. Previous experience of local employment and tax law in France, Spain and Texas is a plus
• Ability to handle and prioritise multiple tasks and meet tight deadlines
• Excellent problem solving skills and comfortable making quick decisions
• Preferably accredited with a recognised payroll qualification (e.g. CIPP)

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, share options, and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• Healthcare, life insurance, and a pension plan with employer contributions
• Cycle to work scheme; activities to improve your mental & physical well being, including office yoga and meditation; monthly team socials
• One month sabbatical leave after your first year
• Tea, coffee, fruit and snacks throughout the day
• Free breakfast on Mondays

While most of Team Bulb are working from home at this time, our Covid-secure offices are open for team members who need to use them. We’ve hired and onboarded more than 150 people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team. This includes virtual socials, lunch time 'Insights' from a range of internal and external speakers, and live streaming whole company meetings. If you'd like to read more about how we've adapted over the last few months, head over to our blog, and you can let us know about your specific requirements as part of the recruitment process.

Bulb is the UK’s fastest growing energy company with the highest customer satisfaction scores in our industry. We are a technology-driven company making energy simpler, cheaper, and greener to more than 1.7 million households in the UK, US, France and Spain. Our team has grown to 800 people in our first five years and we’re now looking for a Technical Recruiter to join our growing team in London.

You must have a background in an in-house recruitment team, ideally within a rapidly growing company. You will have a demonstrable track record of working on a wide range of technical roles and achieving results.

Your mission is to:

• Define the most effective ways of sourcing to attract the best engineering talent globally
• Build long term relationships with talented people and manage them through a seamless end to end recruitment process
• Provide an outstanding candidate experience at all stages of the hiring process, even when candidates are unsuccessful (you never know - the perfect role might come up later!)
• Use data to identify bottlenecks and proactively make hiring processes better
• Partner with our hiring managers to support them through their hiring initiatives including onboarding, talent mapping and salary benchmarking
• Proactively look for opportunities to leverage technology to improve recruitment efficiency and quality

A bit about you:

• You are organised, love moving fast but efficiently on decisions, and have established techniques for doing so
• You are an experienced recruiter with a proven track record of success recruiting for tech roles
• You're passionate about candidate experience
• You are a skilled interviewer, you have great judgment and a range of methods that help you assess a candidate quickly
• You feel comfortable dealing with ambiguity and an ever changing fast paced environment
• You are curious and can demonstrate a desire to learn and self-teach
• You can both design and execute recruiting strategy, including promoting Bulb, candidate management and improving diversity
• You are a confident communicator and influencer, comfortable talking to people of any level, whether it’s in person, on the phone or in writing. You understand how best to adapt your approach to your audience
• You’re a great sourcer who finds joy in sourcing for the best people for your hiring teams and you have creative ways of finding potential talent
• You're a big fan of data and metrics and you can use data to influence decisions

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, discretionary share options and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
• Cycle to work scheme
• One month sabbatical leave after your first year

While most of Team Bulb are working from home at this time, our Covid-secure offices are open for team members who need to use them. We’ve hired and onboarded more than 150 people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team. This includes virtual socials, lunch time 'Insights' from a range of internal and external speakers, and live streaming whole company meetings. If you'd like to read more about how we've adapted over the last few months, head over to our blog, and you can let us know about your specific requirements as part of the recruitment process.

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver an excellent Trust Pilot score.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

The following pods are hiring Full-Stack Engineers:

Smart

Own end to end technology behind Smart meter experience - installation, onboarding, data consumption, and energy usage advice. Integration with smart home appliances is likely the future as well.

Innovation

• Solar: Developing new tools and features to help members with solar panels to save money and get paid for the energy that the export to the grid.
• EV charging: helping members with Electric Vehicles save and reduce their carbon emissions by charging at the cheapest and greenest times of day. Investigating future technologies like vehicle-to-home and vehicle-to-grid (i.e. using your car battery to store extra renewable energy to use later).
• Batteries: Helping members with solar panels store excess solar energy for use when the sun has gone down.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

* You take pleasure from clear code, see writing tests as an integral part of the development process and understand the benefit of writing code and tests in small increments.

* You are keen to learn new technologies and have ideas about how we do things better

* You like solving both real world and technical problems

* You are an enthusiastic team player who enjoys collaborating across teams and departments

* You are passionate about learning and personal growth.

The Stack

At Bulb we use a wide variety of technologies. While we have core technologies that we work with, we're always trying to pick the best tool for the job, and are always looking at what's on the horizon.
Our stack currently includes:

• Node, Typescript, Koa, React, GraphQL, React Native, Webpack, Babel,
• Circle CI, Kubernetes, Docker and Google Cloud Platform

We use Git for source control, write tests and run continuous integration, and review each other’s code through pull requests.

Ideally, you would be familiar with these technologies or similar patterns; notably, Typescript/Javascript coupled with React is a core technology for us. But we’re more interested in your broad experience of software development than of specific tools or libraries. You should be comfortable getting up-to-speed quickly in new tools and platforms. You should be pragmatic and experienced enough to know when a different choice of technology would be more suitable, and comfortable leading explorations into new technologies.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods.

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Scrum/Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the teams are working on.
• We use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, discretionary share options and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
• Cycle to work scheme
• One month sabbatical leave after your first year

While most of Team Bulb are working from home at this time, our Covid-secure offices are open for team members who need to use them. We’ve hired and onboarded more than 150 people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team. This includes virtual socials, lunch time 'Insights' from a range of internal and external speakers, and live streaming whole company meetings. If you'd like to read more about how we've adapted over the last few months, head over to our blog, and you can let us know about your specific requirements as part of the recruitment process.

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver a an excellent Trust Pilot score.

The following pods are hiring Principal Engineers:

Experience

Covers member web and mobile apps as well as tooling that support our Energy Specialists to deliver #1 member experience. Experience in bringing productivity improvements for internal teams is very beneficial.

Requires genuine full-stack skills and experience, nice to see integrations with 3rd parties predominantly for helpdesk, telephony, chat.

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

• Expert level knowledge in multiple technologies
• Work with CTO to define long term technical strategy, guidelines and principles, and align multiple teams spanning 20+ engineers across multiple pods
• Take ownership for large projects stretching beyond quarterly planning ensuring successful delivery, but don’t shy away from harder tactical improvements
• Identifies and plans strategic improvements across operation of multiple pods / organisation
• Help us hire and onboard senior and specialist roles and support the growth of engineers across multiple pods.
• Bootstraps new pods ensuring technical alignment at an early stage.

Tech Stack

At Bulb we use a wide variety of technologies. While we have core technologies that we work with, we're always trying to pick the best tool for the job, and are always looking at what's on the horizon.

Our stack currently includes, but is not limited to:

• Node, Typescript, Koa, GraphQL React, React Native, Webpack, Babel
• CircleCI, Kubernetes, Docker and Google Cloud Platform

Ideally, you would be familiar with these technologies or similar patterns; notably, Typescript/Javascript coupled with React is a core technology for us. But we’re more interested in your broad experience of software development than of specific tools or libraries. You should be comfortable getting up-to-speed quickly in new tools and platforms. You should be pragmatic and experienced enough to know when a different choice of technology would be more suitable, and comfortable leading explorations into new technologies.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods. The key features of this structure are:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Scrum/Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the team are working on.
• We use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, discretionary share options and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
• Cycle to work scheme
• One month sabbatical leave after your first year

While most of Team Bulb are working from home at this time, our Covid-secure offices are open for team members who need to use them. We’ve hired and onboarded more than 150 people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team. This includes virtual socials, lunch time 'Insights' from a range of internal and external speakers, and live streaming whole company meetings. If you'd like to read more about how we've adapted over the last few months, head over to our blog, and you can let us know about your specific requirements as part of the recruitment process.

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK last year and the internal tools that let us deliver an excellent Trust Pilot score.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

As a Senior DevOps Engineer you will:

• Be passionate about platform engineering and delivery whilst striving for continuous improvement
• Contribute to and assess new tools and ideas to meet short term and strategic goals
• Work closely with engineers to ensure a structured approach to delivering changes in a safe and immutable way.
• Create robust and scalable multi-region designs to accommodate our growing user base
• Ensure proper governance of all build (Circle CI) and Kubernetes deployment processes (e.g security-first principles, audited change management).
• Own and deliver continuous delivery pipelines for multiple environments.
• Create, maintain and test end-to-end Disaster Recovery (backup, restore, infrastructure and automation)
• Cooperate as an interface between Infrastructure and engineering to drive engineering efforts and help scale Bulb’s infrastructure.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits and you are passionate about the technologies mentioned then we’d love for you to send us an application.

• Strong experience and deep knowledge of Python, Javascript or Bash
• Google Cloud Platform and Kubernetes expertise
• Good understanding of system engineering areas of expertise: Linux, Disk I/O, Networking, VPNs
• Continuous delivery - principles and pragmatics of dealing with build pipelines, artefact repositories, zero-downtime deployment and so on
• Proving resilience via failure injection (chaos monkey), scalability via load and stress testing

Teams at Bulb are cross-functional, self-organized and autonomous pods:

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the teams are working on.
• We use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, discretionary share options and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
• Cycle to work scheme
• One month sabbatical leave after your first year

While most of Team Bulb are working from home at this time, our Covid-secure offices are open for team members who need to use them. We’ve hired and onboarded more than 150 people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team. This includes virtual socials, lunch time 'Insights' from a range of internal and external speakers, and live streaming whole company meetings. If you'd like to read more about how we've adapted over the last few months, head over to our blog, and you can let us know about your specific requirements as part of the recruitment process.

About the team

The Platform team at Bulb is building a completely greenfield system responsible for things like Billing, Metering and Account Management. This software will be at the very heart of Bulb’s business and is absolutely vital to our day-to-day operations and future ambitions. We’ve reached 1.7 million customers in 4 years and we're still growing!

As a Senior Python Engineer you will:

• Be resourceful, and capable of going and figuring out a complex problem which may sometimes only be loosely defined.
• Have strong design skills; be capable of conducting design reviews and be familiar with cloud native design patterns and the Microservices architectural style.
• Be keen to learn about the idiosyncrasies of the energy industry.
• Be able to learn new technologies rapidly, and be able to share that learning with others.
• Be a strong team player who is able to collaborate across teams and departments.
• Be a strong advocate for software engineering best practice, taking pleasure from clean code, you have a predilection for TDD, and you’re a fan of pairing.
• Be able to support software builds and contribute to keeping systems up and running by getting involved in deployment, monitoring and logging.

Tech Stack

We use a mix of technologies at Bulb and we have a mindset of picking the best tool for the job rather than railroading technical decision making. We have a strong bias towards open-source and we aim to quickly adopt emerging technologies where we think it will drive improvements for our business.

Some of the technologies we’re currently using in our production stack are:

• Python > 3.5 with typehints, dataclasses and coroutines using async/await.
• Postgres for relational data storage. BigQuery for timeseries data.
• Google Cloud Pub/Sub for messaging.
• CircleCI for automated builds and our continuous delivery pipeline.
• Kubernetes and Docker for containerisation, scheduling and running services.
• Google Cloud Platform for our infrastructure and Terraform for infrastructure orchestration.

As part of your day to day role you will:

• Be working on designing, developing and maintaining software that is fundamental to Bulb’s business, typically providing services that offer an API for our tooling to interact with.
• Be working closely with internal and external stakeholders to rapidly deliver new services, enhancements, and the occasional bug fix.
• Build strong partnerships across the engineering group at Bulb to drive best practice internally.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods.

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the teams are working on.
• We use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, discretionary share options and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
• Cycle to work scheme
• One month sabbatical leave after your first year

While most of Team Bulb are working from home at this time, our Covid-secure offices are open for team members who need to use them. We’ve hired and onboarded more than 150 people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team. This includes virtual socials, lunch time 'Insights' from a range of internal and external speakers, and live streaming whole company meetings. If you'd like to read more about how we've adapted over the last few months, head over to our blog, and you can let us know about your specific requirements as part of the recruitment process.

About the team

Bulb is here to help our members cut their energy bills and reduce their carbon emissions. Our product teams make that happen. We’re developing products that will deliver the future of energy - from using AI to read energy meters, to making carbon offsetting fun and simple, from finding out how to get the most from Smart Meter data to helping people get paid for their solar energy. We also power the sign-up journey that helped us become the fastest growing company in the UK and the internal tools that let us deliver an excellent Trust Pilot score.

We work in project-based sprints in integrated teams and encourage an open and transparent working environment.

The following pods are hiring Senior Software Engineers:

Smart

Own end to end technology behind Smart meter experience - installation, onboarding, data consumption, and energy usage advice. Integration with smart home appliances is likely the future as well.

Innovation

• Solar: Developing new tools and features to help members with solar panels to save money and get paid for the energy that the export to the grid.
• EV charging: helping members with Electric Vehicles save and reduce their carbon emissions by charging at the cheapest and greenest times of day. Investigating future technologies like vehicle-to-home and vehicle-to-grid (i.e. using your car battery to store extra renewable energy to use later).
• Batteries: Helping members with solar panels store excess solar energy for use when the sun has gone down.

A Senior Software Engineer tends to:

- Hold expertise in multiple technologies and understand long term technical strategy

- Take responsibility for technical decisions and influence guidelines/principles across Engineering

- Collect technical requirements from key stakeholders and provide technical direction to 1-5 Engineers, usually within a single pod, as agreed with the Principal Engineer

- Have full domain knowledge within a pod and understand how it connects with the Mission and the rest of Bulb

- Build additional knowledge by joining projects outside of your pod - we want you Engineers to gain exposure to the rest of the business!

- Hire, onboard and help Engineers to perform better through technical mentoring and coaching

At Bulb we want to hire people with the experiences necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

• You take pleasure from clear code, see writing tests as an integral part of the development process and understand the benefit of writing code and tests in small increments.
• You are keen to learn new technologies and have ideas about how we do things better.
• You like solving both real world and technical problems.
• You are an enthusiastic team player who enjoys collaborating across teams and departments.
• You are passionate about learning and personal growth.

The Stack

At Bulb we use a wide variety of technologies. While we have core technologies that we work with, we're always trying to pick the best tool for the job, and are always looking at what's on the horizon.
Our stack currently includes:

• Node, Typescript, Koa, GraphQL, React, React Native, Webpack, Babel
• CircleCI, Kubernetes, Docker and Google Cloud Platform

We use Git for source control, write tests and run continuous integration, and review each other’s code through pull requests.

Ideally, you would be familiar with these technologies or similar patterns; notably, Typescript/Javascript coupled with React is a core technology for us. But we’re more interested in your broad experience of software development than of specific tools or libraries. You should be comfortable getting up-to-speed quickly in new tools and platforms. You should be pragmatic and experienced enough to know when a different choice of technology would be more suitable, and comfortable leading explorations into new technologies.

Team Structure

Teams at Bulb are cross-functional, self-organized and autonomous pods.

• You’ll be working within a growing cross functional team composed of specialists with backgrounds in DevOps, Engineering and Security.

• We practice Scrum/Kanban and work lean.
• Work is not siloed, you’re able to commit across the stack, and you have a view of all the features the teams are working on.
• We use data to drive continuous improvement in our development process and we review this data in our fortnightly retrospectives.

• Be part of a growing technology startup and help shape the future of energy
• Collaborative, flexible, and friendly environment
• Competitive salary, discretionary share options and bonus
• 33 days holiday a year (including bank holidays) and the option to buy up to 5 more
• 12 weeks of full pay for maternity, paternity or adoption leave
• Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
• Cycle to work scheme
• One month sabbatical leave after your first year