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Our website uses cookies to remember you

We use cookies to make sure our app and website work properly, and to improve your experience online. We also use them to see if our advertising campaigns are effective, and to make sure they are always relevant to the people who see them.

By using our app and website, we're assuming you're happy with our use of cookies. If you have any questions about this Policy, do get in touch with us at privacy@bulb.co.uk.

(We’re also up for a hobnob about Hobnobs, but that’s what social media’s for.)

What's a cookie?

Cookies are small text files generated by the website you're viewing. They allow the website to store specific information as you browse. 

Cookies are safe for your computer They only store data used by your browser. They can't access other information on your computer, and they can’t create malware or viruses.

How does Bulb use cookies?

We’ve listed the key ways we use cookies below. We allow some third parties to place cookies that will improve our members’ interactions with Bulb, too. We’ve included some examples here.

To help members navigate around our website and app 

  • Signing in: cookies keep you signed in to your Bulb account.

  • Signing up: cookies remember information you give us, like your postcode, so we can generate your quote faster.

  • Referral rewards: they remember when you sign up to Bulb through a referral link, so you and a friend can both receive credit in your account.

To personalise your online experience

  • Preferences: cookies remember your preferences such as the language you use.

  • Website optimisation: cookies help us to test different designs by showing you a version of our website that is slightly different to everyone else's. That means we can see which version is best for our members.

  • Chat: we use Bold 360 (from LogMeIn) so you can continue the same chat conversation even if you come back later.

To spot problems so we can improve

  • Web analytics: we use programs like Google Analytics to find out how many people visit our website, what website they were using before they clicked on Bulb, the devices they use, which pages of the Bulb website they visited, and what information they are looking for.

  • Help articles: we use Zendesk to analyse which subjects our members are searching for in the Help Centre, and whether the articles we have there are useful.

To deliver advertising

  • Advertising performance: we use technology like Google and Impact Radius to measure the effectiveness of our advertising campaigns and to tailor our ads so that they're more relevant to you.

  • Retargeting: we share the pages you’ve visited on our website with platforms like Facebook and Google. If you've recently logged into your Bulb account, we won't show you any "Join Bulb" ads, for example.

How do I turn off cookies?

Most browsers enable cookies by default, but you can delete or block cookies in your browser settings. You can also get in touch with some of the third parties we work with to adjust your cookie settings. 

The website aboutcookies.org gives helpful information about how you can delete or block cookies in different browsers. We are not responsible for the information on this website, but we're happy to recommend it.

Blocking cookies will mean that some features of the websites you visit may not work properly.

When this Policy applies

For the purposes of this Policy, "we", "us", "our" and "Bulb" means Bulb Energy Ltd and other companies in the same group.

This Policy was last updated on 18 December 2020.