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If you can smell gas or think there's a gas leak

Go outside, then call the National Gas Emergency Service on 0800 111 999 to report a suspected gas leak. They'll advise you from there.

Stay safe by following this advice:

  • open your doors and windows so the gas can escape
  • don't smoke or use matches or cigarette lighters
  • don't turn light switches or anything electrical on or off, including mobile phones
  • don't go into confined spaces, such as small cellars or attics
  • if you can, turn off your gas supply at the meter and leave it switched off until you're sure it's safe to turn it back on again

Don't go back inside until the National Gas Emergency Service have given you the all clear.

If you've had a power cut

If you've lost power to your whole home, call 105 to reach your local network operator. They should be able to help.

We've got some advice in our Help Centre if you've lost power to part of your home, or your local network operator says your area isn't affected by a power cut.

If you still need emergency help

For other emergencies, including if your meter is faulty, or your top up key or card isn't working, you can:

If you call us outside of our working hours of 9am to 6pm, or on weekends or bank holidays, you'll go through to our metering partners, who will help you in an emergency.

If you email or fill in the emergency support form between 9am and 6pm (Monday to Sunday), we'll reply within an hour. After 6pm, we'll reply by:

  • 10am the next day if it's a weekday
  • 11am the next day if it's the weekend or a bank holiday

Get emergency support

We'll contact you by phone or email.

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