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Priority care

We offer free support services if you, or someone you live with, needs help to manage your energy supply. For example, if you’re aged 60 or over, have a child under 5 years old, a disability or long term health condition.

Some suppliers call this the 'Priority Services Register'. The services we offer include help to read your meter, statements in a format that's better for you, and support during emergencies and power cuts.

The Warm Home Discount

Warm Home Discount applications are closed for winter 2021 to 2022

You could get £140 credit towards your electricity bill for winter 2022 to 2023 under the Warm Home Discount Scheme. We’ll announce details of next year’s scheme in the spring.

There are 2 ways you can qualify:

• in the 'core group' - you don't need to apply

• in the 'broader group' - applications are now closed

If you’ve already applied and your application is approved, you’ll be paid the £140 discount by the end of March 2022.

Get help if you're struggling to pay

If you’re struggling to pay for your energy, there are different ways we can help. Whether that’s by reducing payments while you’re not working, finding a better payment method, or sharing tailored advice on ways to reduce your energy bills.

Get help to make your home more energy efficient

The Energy Company Obligation scheme, or ‘ECO’ for short, helps people with low incomes to make their homes more energy efficient. If you qualify, you could receive funding to insulate your loft, get cavity wall insulation, or install a new boiler. Making your home more energy efficient not only cuts down on your heating bills, it’s better for the environment too. Find out more about the ECO scheme

Energy saving advice

Saving money on your energy bills can be as simple as learning new habits. Our guide, simple ways to save energy at home, explains how to get started. There’s also a guide to energy saving appliances, and, if you’re planning home renovations, ways to make your home more energy efficient. And we've put together some low-cost tips to save on your energy bills over winter.

Annual gas safety checks for your home

You may be eligible for free gas safety checks if you own your home, and everyone in your household is over 60, chronically unwell, or disabled, and you receive means-tested benefits. Call us on 0300 30 30 635 to check if you’re eligible. Find out more about staying safe with gas.

Other ways we can support you

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British Sign Language video relay service

If you’d prefer to use BSL when you get in touch, call us using a SignLive video interpreter. It's free, and available from Monday to Friday between 9am and 6pm. Sign up for a SignLive account and use their translator to call Bulb on 0300 30 30 635.

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Accessibility and using the Bulb website

Our website is built with accessibility in mind. If you’re struggling to access information, there are guides that can help. AbilityNet’s website My Computer My Way, and the BBC’s My Web My Way explain how to adjust your computer, laptop, smartphone or tablet to better suit your needs.

A cheerful illustration of an In-home Display

A smart meter with an accessible In-Home Display (IHD)

We offer the Trio Accessible IHD to members registered as blind or partially sighted on our Priority Services Register. The IHD includes text-to-speech for the screens and navigation, 6 large tactile buttons with positive feedback, and 3 separate LEDs to clearly indicate current electricity consumption.