We offer free support services if you, or someone you live with, needs help to manage your energy supply. For example, if you’re aged 60 or over, have a child under 5 years old, a disability or long term health condition.
Some suppliers call this the 'Priority Services Register'. The services we offer include help to read your meter, statements in a format that's better for you, and support during emergencies and power cuts.
The Warm Home Discount
You could get £140 credit towards your electricity bill for winter 2021 to 2022 under the Warm Home Discount Scheme. We’ll announce details of the scheme in spring 2021.
You might be eligible for the payment if you’re either:
• getting the guarantee credit part of Pension Credit
• on a low income
Applications are always processed on a first come, first served basis. You can read our Warm Home Discount terms and conditions.
Energy saving advice
Saving money on your energy bills can be as simple as learning new habits. Our guide, simple ways to save energy at home, explains how to get started. There’s also a guide to energy saving appliances, and, if you’re planning home renovations, ways to make your home more energy efficient. And we've put together some low-cost tips to save on your energy bills while staying toasty indoors over winter.
The Green Homes Grant
If you're planning on making improvements to your home, the Green Homes Grant could help. If you’re eligible, you can get up to £5,000 to install energy saving measures like wall, floor or roof insulation, heat pumps and draught proofing. And households on certain benefits can get up to £10,000 to cover 100% of the cost. Find out more and check your eligibility.
Other ways we can support you
British Sign Language video relay service
If you’d prefer to use BSL when you get in touch, call us using a SignLive video interpreter. It's free, and available from Monday to Friday between 9am and 6pm. Sign up for a SignLive account and use their translator to call Bulb on 0300 30 30 635.
Annual gas safety checks for your home
You may be eligible for free gas safety checks if you own your home, and everyone in your household is over 60, chronically unwell, or disabled, and you receive means-tested benefits. Call us on 0300 30 30 635 to check if you’re eligible. Find out more about gas safety.
Accessibility and using the Bulb website
Our website is built with accessibility in mind. But if you’re struggling to access information, there are guides that can help. AbilityNet’s website My Computer My Way, and the BBC’s My Web My Way explain how to adjust your computer, laptop, smartphone or tablet to better suit your needs.