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How long will my switch take?

The switch takes 21 days, including a 2-week cooling-off period. It only takes 2 minutes to set up and we’ll do the leg work from there. Your energy supply won't be interrupted. Read more

Do I need to tell my old supplier before I switch?

No. You don't need to tell you old supplier about your switch. We get in touch with them to arrange the switch date. We pass on your meter readings so they can close your account. Read more

When will my first payment be taken?

Your first monthly payment is taken when your switch completes. Upfront payments let us be smarter when buying energy, so we can pass more savings onto you. Read more

When should I submit my opening readings?

We need your opening meter reading as your switch completes, but up to 5 days either side is OK. Don’t worry, we’ll remind you. We pass this reading to your old supplier so they can close your account.

When will my old supplier send a final bill?

Old suppliers can take up to 6 weeks to send a final bill. We send on your meter readings as soon as you send them to us. They go through third-party checks, so it can be 2 weeks before your old supplier has them. Read more

Can I change my monthly payment date?

After you’ve made your first payment, you can choose the day of the month that we take payments online in MyBulb.

How do I read my meter?

Meters come in all shapes and sizes. If you need a hand reading your meter, including smart meters, you can read our guide.

Can I switch to Bulb with a smart meter?

Yes! At the moment, we’ll treat your smart meter like a normal meter. You’ll be asked for regular meter readings, which are really quick to enter on MyBulb. Read more

When will Bulb roll-out smart meters?

We'll start our roll-out in January 2018. We're waiting as the current generation of smart meter makes it harder for people to switch and keep the smart functionality. Which isn’t good. Read more

How do I use my friend’s referral link?

Follow the link from your friend and you’ll be guided to their page to quote and set up your switch. We’ll credit you both £50 when you switch.

How do I claim back exit fees?

If your old supplier charges an exit fee, don’t worry. Email a copy of your final bill showing the exit fee to help@bulb.co.uk and we’ll credit the amount to your Bulb account. Read more

How do I know my energy is green?

We make sure that every unit of electricity you use from the grid is replaced by a unit from a pollution free renewable source. In addition, 10% of our gas is green. Read more

Need a hand? Our helpdesk is open 9am to 6pm Monday to Friday.

Call us on 0300 30 30 635.

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