We encourage our members to pay by Direct Debit or, if they have a top up meter, by topping up. This helps us keep prices lower for everyone. But we recognise these payment methods don’t work for all our members. So we offer other payment options too.
Standard ways to pay for your energy with Bulb
If you’re able to make monthly payments, a Direct Debit is the easiest way to pay for your energy. Paying this way means that you can split the cost of your energy into equal amounts throughout the year.
Top up (Pay As You Go)
Top up, or Pay As You Go, means you pay for gas or electricity as you use it. Some people find paying for their energy this way makes it easier to budget, because they can see exactly what they’re spending each day.
To pay for your energy as you go, you need a certain type of gas or electricity meter, called a ‘top up meter’ or ‘prepayment meter’. These can be smart meters in top up mode, or traditional meters.
With smart meter in top up mode, you can top up online, with an app, or in a shop.
If your top up meter isn’t smart, you’ll top up in a shop using an electricity key or gas card.
If Pay As You Go sounds right for you, apply to get a top up meter installed.
Other payment options
If paying for your energy by Direct Debit or by topping up your meters isn't right for you, there are other ways you can pay.
Pay when you get your monthly statement
If you’ve joined Bulb on a monthly plan, we’ll send you a statement each month. This tells you the cost of the energy you’ve used. If you’re not using Direct Debit to pay for your energy in advance, here are some other ways to pay.
Pay with cash at a Post office or Payzone: if you would like to pay this way, you can apply to make cash payments with Bulb. Once we’ve set things up, we’ll send you a bill each month with a barcode to take to your local PostOffice or Payzone. They’ll scan the barcode so your cash payment will be paid into your Bulb account within 10 working days.
Pay by cheque: you’ll write a cheque for the energy you’ve used each month and post it to Bulb. Let us know if you’d like to pay by cheque.
Pay by bank transfer (BACS payment): you’ll use your bank’s online banking or phone service, and tell them how much you’d like to pay. Or you might find it easier to pay by topping up your Bulb account once a month, with a credit or debit card. Let us know if you’d like to pay by bank transfer.
Pay by standing order: a standing order is a bit like a Direct Debit, where a monthly payment is transferred from your bank to Bulb’s. To set one up, we’ll agree to a fixed monthly payment amount based on your estimated usage. And you’ll tell your bank how much to pay and when to make the payment. If your standing order does not cover your energy usage, you’ll still have to pay for the energy you’ve used. Let us know if you’d like to pay by standing order.
Pay weekly or every 2 weeks
If you find it’s easier to pay for your energy weekly, or once every 2 weeks we’re happy to set this up for you. Just let us know how you’d like to pay.
Pay for your energy using your benefits
If you’re having difficulties paying for your energy, or if you have a debt with us, you can have your energy bills paid for directly out of your benefits payments. This is called ‘third party deductions’ and sometimes Fuel Direct.
The benefits that can be used are:
income-based Jobseeker’s Allowance
income-related Employment and Support Allowance
Let us know if there are other ways we can support you
There are lots of ways we can help members who are struggling to pay for their energy. It can feel overwhelming to fall behind on your payments, but the most important thing you can do is get in touch.