We encourage our members to pay by Direct Debit or, if they have a top up meter, by topping up. This helps us keep prices low for everyone. But we recognise these payment methods don’t work for all our members. So we offer other payment options too.
Standard ways to pay for your energy with Bulb
If you’re able to make monthly payments, a Direct Debit is the easiest way to pay for your energy in advance. Paying this way means that you can split the cost of your energy into equal amounts throughout the year. So your payments won’t go up in winter if you put the heating on.
There are other benefits to paying by Direct Debit:
You can manage your payments in your Bulb account
Once you’ve made your first payment by Direct Debit, you can choose a monthly payment date that works for you. You can also update your payment amount and bank details in your Bulb account at any time.
Your payments are made automatically
When you pay by Direct Debit, there’s no need to remember to make a manual payment every month. We’ll send you an email 3 days before we take your automatic payment, so you always know what’s happening.
You’ll get peace of mind
If your bank card expires, your payments will carry on as normal – because a Direct Debit is linked to your bank account, not your card. And your payments will only be taken on the date you’ve chosen, for the amount you’ve agreed with us. You’ll also be covered by the Direct Debit Guarantee.
Top up (Pay As You Go)
Top up, or Pay As You Go, means you pay for gas or electricity as you use it. Some people find paying for their energy this way makes it easier to budget, because they can see exactly what they’re spending each day.
To pay for your energy as you go, you need a certain type of gas or electricity meter:
A top up meter - you top up in a shop, using your electricity key or gas card
A smart meter in top up mode - you can top up online, with an app, or in a shop
Other payment options
We've listed the other ways you can pay for your energy below. If you'd like choose one of these options, send us an email and we'll give you a call to set up your account. Here's how:
email subject: Choosing a way to pay
tell us: your phone number and how you'd like to pay
Pay when you get your monthly statement
If you’ve joined Bulb on a monthly plan, we’ll send you a statement each month. This tells you the cost of the energy you’ve used. If you’re not using Direct Debit to pay for your energy in advance, here are some other ways to pay.
Pay with cash at the Post office
You can pay with cash at any Post Office offering the MoneyGram service. Before you pay, they’ll ask you for identification, like a passport or UK driving license, and for Bulb’s bank account details. Once you’ve paid for your energy, they’ll give you a reference to send to us.
Pay by cheque
To pay by cheque, make your cheque payable to Bulb Energy Limited, and write the following details on the back:
your Bulb account email address
your Bulb account number or statement number
Post your cheque to: Bulb, Attn: Finance Department, 155 Bishopsgate, London. EC2M 3TQ
Pay by bank transfer
A bank transfer, sometimes called a BACS payment, is a way of sending money automatically from your bank account to Bulb’s. The payments take 3 working days to clear.
To make a payment, you’ll need to use your bank’s online banking or phone service, and tell them how much you’d like to pay. Or you might find it easier to pay by topping up your Bulb account once a month, with a credit or debit card.
If your bank transfer doesn’t cover your energy usage, you’ll still have to pay for the energy you’ve used.
Pay by standing order
A standing order is a bit like a Direct Debit, where a monthly payment is transferred from your bank to Bulb’s. You can update a standing order at any time.
To set one up, we’ll agree to a fixed monthly payment amount based on your estimated usage. And you’ll tell your bank how much to pay and when to make the payment. If your standing order does not cover your energy usage, you’ll still have to pay for the energy you’ve used.
You can apply to make weekly payments instead of paying monthly. Your statements will still be sent monthly.
If you’re having trouble paying for your energy, if you have a debt with us, or if you get certain benefits, you can apply for Fuel Direct. This is a government scheme that arranges for your energy bills to be paid directly out of benefit payments.
The benefits that can be used are:
income-based Jobseeker’s Allowance
income-related Employment and Support Allowance