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While this is a legal agreement, we have tried to write it in a way that is clear and easy to understand. If there is anything you are not sure about in this agreement, please get in touch with our Member Support Team. We would love to hear from you.

This document sets out the terms and conditions that are applicable to participation in the UK government’s Warm Home Discount Scheme (WHD scheme) via Bulb. 

To start, here are some definitions of terms used throughout the document:

Bulb
(may also be referred to as "We" or "Us"). Bulb is our trading name. We are an energy supplier that is obligated to deliver the WHD. Our registered company and the energy licence holder is Bulb Energy Limited Company Number 8469555 registered in England. Our address is 155 Bishopsgate, London EC2M 3TQ.
You
"You" are a Bulb account holder (or are named on the account), and you have made a Broader Group WHD application with Bulb, or you have been identified by the Department for Work and Pensions (DWP) as an eligible member of the Core Group.
Broader Group
The Broader Group is a term used to refer to households that are eligible for the WHD because they meet the Broader Group Criteria.
Broader Group Application Form
Our WHD application form, or any other application form or documents which we may have required you to provide by way of your application to us to participate in the WHD Scheme. If you provide us with additional or revised information as part of the application process, that information will be treated for the purposes of these terms and conditions as being part of the Broader Group Application Form.
Broader Group Criteria
A household is eligible for the Warm Home Discount because the account holder (or other person named on the account) meets the following qualifying criteria, which include the Broader Group Mandatory Criteria: Is in receipt of one or more of: Income Support; Income-based Jobseeker's Allowance; Income-related Employment and Support Allowance (IR ESA) which includes a support or work-related activity component; Child Tax Credit by virtue of an award which is based on an annual income not exceeding £16,190; Universal Credit and has an earned income between zero and £1,349 in at least one of the relevant assessment periods (beginning no earlier than 6 months before the start of the Warm Home Discount Scheme Year); the Guarantee Credit part of Pension Credit if you weren't with Bulb on 4 July 2021 and your old supplier didn't offer the WHD; Savings element of Pension Credit; Council Tax Reduction with a total annual household income not exceeding £16,190; Housing Benefit with a total annual household income not exceeding £16,190; Working Tax Credit by virtue of an award which is based on an annual income not exceeding £16,190.AND meets one or more of the following conditions: In receipt of any UK armed forces benefit or pension; In receipt of a disabled child premium; In receipt of a disability premium, enhanced disability premium or severe disability premium (includes Disability Living Allowance, Personal Independence Payment and Attendance Allowance); In receipt of a pensioner premium, higher pensioner premium or enhanced pensioner premium; In receipt of the limited capability for work or limited capability for work and work-related activity element of Universal Credit; In receipt of the disabled child element of Universal Credit; In receipt of the disability or severe disability element of Child Tax Credit; In receipt of the Carer's Premium or Carer's Allowance for someone within the applicant's household; In receipt of the disability or severe disability element of Working Tax Credit; Is the main person responsible for a dependent child aged 18 or younger who is in full time education and does not live with their own spouse, partner or child; Are over the age of 65.
Broader Group Mandatory Criteria
A full breakdown of the mandatory criteria can be found on the UK legislation website www.legislation.gov.uk/uksi/2011/1033/schedule/2/made
Core Group
The Core Group is a term used to refer to households that may be eligible for the Warm Home Discount because the Department for Work and Pensions has identified the account holder (or other person named on the account) as a recipient of the Guarantee Credit element of Pension Credit.
Ofgem
The Office of the Gas and Electricity Markets, the authority responsible for administering the WHD Scheme.
WHD Rebate
A £140 (including VAT) rebate under the WHD Scheme.
WHD Scheme
The Warm Home Discount Scheme administered by Ofgem.
WHD Scheme Rules
Includes: the Warm Home Discount Regulations 2011 (as amended www.legislation.gov.uk/uksi/2011/1033/made); the standard licence conditions applicable to licensed energy suppliers that govern the operation of the WHD Scheme; any other legislation, rules or guidance (including guidance published by Ofgem) which apply to the WHD Scheme from time to time. As at the date of issue of these terms and conditions, further information on these rules can be found on the Ofgem website at www.ofgem.gov.uk
WHD Scheme Year
Means the period commencing 1 April 2021 and ending 31 March 2022. This is WHD Scheme Year 11.
  1. Eligibility

    Eligibility criteria

    1. The WHD Scheme for the Core Group is open to your household if:

      1. You received your domestic electricity supply from us on the qualifying date (4 July 2021);  

      2. You were a named party on the account or the account holder; and 

      3. You receive the Guarantee Credit element of Pension Credit. 

    2. The WHD Scheme for the Broader Group  is open your household if: 

      1. You receive your domestic electricity supply from us and continue to do so until your WHD Rebate is received; and

      2. you meet the Broader Group Criteria. 

    3. You are aware that only one WHD Rebate can be made per eligible household per WHD Scheme Year.

      Eligibility verification

    4. You acknowledge and agree that in order for us to check your eligibility for the WHD Scheme that: 

      1. We or an organisation working on our behalf may verify the documents you have provided to evidence your eligibility, including any documents related to the age of a dependent child or their status as a dependent in full time education; and/or

      2. We or an organisation working on our behalf, may ask DWP or another organisation, for the information required to check or confirm your eligibility; or

      3. DWP, or other organisations, may share this information with us or an organisation working on our behalf.

      4. You will provide documents to evidence your eligibility by uploading them to your Bulb account or sending them via email to the email address we notify to you. If you cannot do this, please get in touch with us to carry on with your application. If we accept your application without documentary evidence, we can ask you to provide such evidence at any point and if you fail to provide it, your right to take part in the WHD Scheme could be affected.

      Eligibility confirmation

    5. In order for us to confirm that you meet the relevant eligibility criteria or are in receipt of one of the qualifying benefit combinations for the WHD Scheme  you acknowledge and agree to:

      1. provide us or an organisation working on our behalf, permission to send your documentary evidence or information to DWP, or other organisations; and

      2. grant DWP or other organisations, permission to disclose your information to us, or any organisation working on our behalf. You also agree that an organisation working on our behalf may contact you to provide your documentary evidence and information for verification purposes, and you agree to us sharing your information with any such organisation, and to us and such organisation processing your data for the purposes of the WHD Scheme, including, without limitation, verification.

  2. Administration of Broader Group applications

    1. We may close the Broader Group Application Form early before the end of the WHD Scheme Year if we have reached Bulb’s Ofgem allocated Broader Group Rebate provision target.

    2. We reserve the right to withdraw your Broader Group Application Form, if you do not provide the correct documents to evidence that you meet the Broader Group Criteria. 

    3. If you are a Broader Group member and you switch away before the WHD Rebate is applied to your account we reserve the right to withdraw your Broader Group Application Form and cancel your WHD Rebate.

  3. Your WHD Rebate

    Rebate amount

    1. Subject to the terms of this Agreement and the WHD Scheme Rules, you will be entitled to receive a WHD Rebate of £140 (including VAT) if you are an eligible household.

      Rebate method

    2. Your WHD Rebate will be paid by way of a credit to your energy account, Special Action Messages or top-up vouchers for prepayment meters, or other payment method that we deem appropriate. The method used to transfer the WHD Rebate will be determined at our discretion.

    3. We apply WHD Rebates to your electricity account or prepay meter by default for dual fuel members, but you can request for this to be transferred to your gas account or prepayment meter if you wish.

      Rebate timing

    4. We will pay your WHD Rebate by the end of the WHD Scheme Year on 31 March 2022.

      Rebate dispute

    5. If you want to dispute your WHD Rebate, please contact us immediately at help@bulb.co.uk or 0300 30 30 635 and we will work with you to resolve the issue

  4. Liability

    1. We will not be liable to you for any failure to comply with this Agreement which is directly or indirectly caused by any circumstances beyond our reasonable control. 

    2. You will not be liable to us for any failure to comply with this Agreement which is directly or indirectly caused by any circumstances beyond your reasonable control.

  5. Privacy Policy, data protection and use of information

    1. We both agree that we can use your personal data in accordance with our Privacy Policy, which you can find at www.bulb.co.uk/privacy.

    2. You acknowledge that we may use the information you have provided in your Broader Group Application Form to process your WHD application. If any of this information relates to another person of 16 years of age or older, you must have their permission to provide us with their personal data. By providing us with personal information relating to any child under the age of 16, you are representing that you give permission for the processing of their data on their behalf.

    3. You acknowledge and agree that we will store your information as long as required by the energy regulator Ofgem (at minimum 6 months after the end of the WHD Scheme Year). 

  6. Changes to this Agreement

    1. We may change these Terms & Conditions at any time. If we make any changes, we’ll post them on this page.

  7. Complaints

    1. Should you have any question, comment or complaint relating to these terms and conditions and/or your participation in the WHD Scheme via us, please contact us as soon as possible to discuss this via phone (0300 30 30 635) or email (help@bulb.co.uk).

    2. We will participate in the complaints procedure on disputes in relation to compliance with obligations under the WHD Scheme Rules.

    3. If you ever need free, impartial advice or help to understand your rights and next steps, you can contact Citizens Advice. Their website is www.citizensadvice.org.uk/energy and their phone number is 03454 04 05 06). You can also contact the Energy Ombudsman. Their website is www.ombudsman-services.org/sectors/energy and their phone number is 0330 440 1624.

  8. Other conditions

    1. In the event of a company restructure, change of ownership or another event required as part of our general course of business, we may transfer any of our rights or obligations under this Agreement and it may not be possible to notify you or seek your permission beforehand.

    2. If we need to serve a notice on you in connection with this Agreement, we will use either your email address or postal address that you have provided to us. If we post a notice to you in connection with this Agreement, it will be assumed to have been delivered two working days after it was posted unless it is issued to you by hand or email in which case it will be considered to have been delivered immediately.

    3. This Agreement, any other agreements you receive from us, and any documents explicitly referred to in this Agreement, are the entire agreement between you and us.

    4. Nothing in this Agreement affects our legal rights or powers. Nothing in this Agreement affects any of your statutory rights that can’t be excluded by law.

    5. If any part of this Agreement is void or unenforceable, the rest of the Agreement will be unaffected.

    6. If, at any time, we do not enforce any part of this Agreement, it will not stop us from doing so in the future.

    7. This Agreement is personal to you and so cannot be transferred by you to anyone else.

    8. English law applies to this agreement and any legal proceedings relating to it will take place in the courts of England.


Last updated: These terms and conditions were last updated on 23 August 2021.